“In our latest reader survey of computer technical support, Apple bested its own scores from last year’s survey and walloped other brand-name computer manufacturers,” Consumer Reports reports.
“The company scored far higher than the other big companies for the elements that make for successful online and phone support: ease of contacting staff, clarity of advice, technical knowledge, patience, and time for follow-up,” Consumer Reports reports. “Apple’s in-house technical support service, the Genius Bar, rated as high as support provided by phone or online. Whatever way readers asked for tech help—by phone (the most common way), online, or in person—Apple was also able to solve more computer problems.”
Full article here.
MacDailyNews Take: It’s always news when the Consumer Reports anachronism manages to get something right. They must’ve doubled up on liver pills drowned in Geritol this week.
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