Beleaguered RIM: We have ‘an unprecedented track record of reliability’

“Research In Motion’s BlackBerry services outage earlier this month was undoubtedly a black eye for the company, but the firm’s managing director for the U.K. and Ireland says it was an anomaly,” Don Reisinger reports for CNET.

“‘We have an unprecedented track record of reliability,’ RIM’s U.K. and Ireland managing director Stephen Bates told Mobile News Online in an interview published yesterday,” Reisinger reports. “RIM’s BlackBerry services were down for several days earlier this month, leaving user e-mail and messaging unavailable to people around the globe in the worst-ever outage for the company. To help quell customer unrest, RIM co-CEO Mike Lazaridis posted a video on his company’s site apologizing for the problem.”

Reisinger reports, “‘These issues have absolutely not been blown out of proportion,’ Bates said in the interview. ‘If anything we’ve welcomed the amount of media coverage we’ve received. This has been a great opportunity for us to accept and understand where we’ve failed and apologize. We’re not sitting idly by and will do whatever is necessary to ensure the service operates to the high levels of availability we’ve previously seen.'”

Read more in the full article here.

MacDailyNews Take: Bates then went on to say, “They think we are retarded; they are retarded…” – Oh, wait, our mistake, that was Mohammed Saeed al-Sahaf, Sadamm Hussein’s former Iraqi Minister of Information (currently on administrative leave).


  1. They acknowledge the issue, apologize for it, accept all the harsh criticisms as legitimate and say they’re committed to providing the level of reliability they’ve previously seen, which has been a few other small outages in the last half-decade.

    What exactly is the problem here? Where’s the RDF?

    Apple’s track record with MobileMe hasn’t exactly been stellar now, has it, nor is iCloud trouble-free–MDN had a whole article on preventing data loss via sync issue when using iCloud.

    1. Unlike the Blackberry, Apple’s track record with iTools -> .Mac -> MobileMe -> iCloud, indicates very clearly they never could be relied on. The lack of class action suits and public outrage is a testament to how few are using their services.

    1. Guess you don’t use their service much?

      MobileMe has gone down many times, denying Mac users access to their mail for long periods or delaying it sometimes for days. Unlike BB, Apple offers no support or makes any statements. They even went so far as to remove the diagnostic indicators on the MobileMe website that used to report recent problems and show them as a percentage.

      1. I use MobileMe exclusively for email and have rarely had any problems with access or delay. Not sure where you are, but is it possible the bridge you’re under has bad reception?

  2. I have been a Mac cultist and stockholder since the late 1980s but I think MobileMe and some aspects of the iTunes store suck. I have lost data in syncing and buy my books from Kindle store because the iBook store pisses me off.

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