“Research In Motion’s BlackBerry services outage earlier this month was undoubtedly a black eye for the company, but the firm’s managing director for the U.K. and Ireland says it was an anomaly,” Don Reisinger reports for CNET.
“‘We have an unprecedented track record of reliability,’ RIM’s U.K. and Ireland managing director Stephen Bates told Mobile News Online in an interview published yesterday,” Reisinger reports. “RIM’s BlackBerry services were down for several days earlier this month, leaving user e-mail and messaging unavailable to people around the globe in the worst-ever outage for the company. To help quell customer unrest, RIM co-CEO Mike Lazaridis posted a video on his company’s site apologizing for the problem.”
Reisinger reports, “‘These issues have absolutely not been blown out of proportion,’ Bates said in the interview. ‘If anything we’ve welcomed the amount of media coverage we’ve received. This has been a great opportunity for us to accept and understand where we’ve failed and apologize. We’re not sitting idly by and will do whatever is necessary to ensure the service operates to the high levels of availability we’ve previously seen.'”
Read more in the full article here.
MacDailyNews Take: Bates then went on to say, “They think we are retarded; they are retarded…” – Oh, wait, our mistake, that was Mohammed Saeed al-Sahaf, Sadamm Hussein’s former Iraqi Minister of Information (currently on administrative leave).