Bugs & Fixes: Losing iWork documents in iCloud

“If you use iWork applications (Pages, Numbers, Keynote), you can use the iWork section of iCloud to sync your documents across all of your devices—Mac OS X and iOS,” Ted Landau reports for Macworld.com.

“Sort of,” Landau reports. “While it generally works well when syncing documents among iOS devices, syncing to and from Macs is another story.”

Landau reports, “Even when syncing among iOS devices, there is potential danger — including a chance that all of your documents will vanish.”

Read more in the full article here.

[Thanks to MacDailyNews Reader “David F.” for the heads up.]


  1. Okay, he talks about how the how if you save an older version over a newer version you will loose your new work.

    Not exactly the earth the shattering statement “that all of your documents will vanish” that he has in the lead.

    Oh, and the IOS version doesn’t have all the formatting features that the Mac version has. Again, something that is both obvious and in need of attention, but not earth shattering.

    If you are going to cry wolf, there should be an actual wolf there.

      1. “ALL of your documents WILL vanish” (implied – into thin air!)

        Warning people is one thing (and a good thing) telling people that the sky is falling to grab intention is another.

    1. I have found that my delinquent, ill-advised emails keep coming back to haunt me, especially after trying to trash someone’s character. Come on Apple, fix this bug!

    1. I think I’d have to agree. It’s pretty underwhelming. I think at this point DropBox is the cloud standard. If Apple iCloud doesn’t match DropBox’s capabilities it’ll end up being another cloud flop. The online iWork is just as bad. If you want to get your document from your iDevice you must email the damn thing to iWork.com. Once there you can only view it. To edit you must download it. Not very user-friendly, IMO.

      1. I’m not sure what’s going on with your set up, but my documents I need in iCloud aren’t working that way at all. I create them, then they are available on my other iDevices. Currently, when I create a document on my desktop, I have to manually upload it to iCloud, but it’s not hard. I just keep a tab open on my browser and click the upload and forget about it.

        But emailing it to yourself? Nope… it’s set up wrong possibly.

        1. You’re correct – the documents do sync automatically with iCloud. You then need to download the file to view it.

          The iWork.com (beta) website is the one where you have to email the documents. In an iWork document it’s under “Share and Print” then “Share via iWork.com.” When on iWork.com you can open the file in the web page but you can’t edit it.

  2. Sadly I’ve seen this in action… documents are just gone… for me just two hours of work luckily. I had backed up and started a new Keynote, so the backup was fine on the Mac, but all the work on the iPad just gone—as had every testing document had created in Pages and Numbers!

    Use with great caution.

  3. I’ve already had one experience of loading a Document in from iCloud/iWork making revisions over the weekend – forgetting to upload it off of my Mac – then getting to work only to realize that I didn’t have the revisions available in iCloud. To make iCloud truly useful – document sync needs to include Mac OS X automatically like Dropbox does.

    Nothing has disappeared for me, but the added step of uploading revisions off of my Mac is a hassle that needs to be corrected.

  4. Wow! I’m having .Mac/MobileMe Deja Vu!!
    I can hear the ghost of Steve asking, ” What is iCloud supposed to do?” And then, after hearing the answer, he again asks, “So why the f**k doesn’t it do that?”
    Here’s a tagline: Now, massive data loss has a new name: iCloud!
    Or how about this one: MobileMe not unreliable enough for you? Then try iCloud! Now with 50% more data loss!

  5. I haven’t had any problems. I update the iWork files on my Air, share on the iWork.com, and then download the files to the iOS devices to keep the latest ones. But it’s not a clear-cut process and isn’t seamless by any means. Apple still has a long, long way to go to bring this all up to par to what Dropbox or Google Docs can do.

    I believe Apple will get there. Overall, I think the iCloud thing works fine for the media stuff like music, photos, and apps and for basic apps like Mail, Contacts and Calendar. I haven’t ditched Dropbox and Google stuff but when Apple does slowly catch up, I’m willing to move everything over. For now, I’ll use services from all three and see how things go.

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