“Google is selling the phone directly to end-users. That means many users are turning to it first, and the search giant doesn’t have the kind of customer support that mobile-phone users are accustomed to.,” Gohring reports. “Google appears to be only accepting e-mail customer queries, to which it pledges to reply in one to two days — far too long, say most people who are complaining online.”
Gohring reports, “Many people are also turning to T-Mobile and HTC, but getting little help there. T-Mobile is often referring people back to either Google or HTC for answers to questions. HTC is often referring people back to T-Mobile, according to complaints online… One customer going by the name Roland78 said he was transferred between T-Mobile and HTC four times, spending a total of one-and-a-half hours on the phone with customer service.”
“Several people on one thread regarding poor 3G performance on the phone report being told by HTC customer service people that the Nexus One doesn’t support 3G, although the phone does. Another got an e-mail response in five hours from Google suggesting that the user try restarting the phone to see if that solves the problem,” Gohring reports.
Full article here.
MacDailyNews Take: We all know that you wanted a real iPhone, but you settled for a fake one. And now you pay.
[UPDATE: 5:16pm ET: Changed “hit with” to “unprepared for” in headline as per feedback by “Javbw” below.]
Feel free to replace “iPhone” with “Mac,” that works just as well, too.
[Thanks to MacDailyNews Reader “Mike in Helsinki” for the heads up.]