Why are Apple’s iMacs delayed?

The new iMac “The 27-inch iMac is Apple’s latest hard-to-find product, with shipping on new orders delayed by two weeks, but whether that’s good news for Apple depends on who you ask,” Jared Newman reports for PC World.

“Apple says the delays are due to high demand for the all-in-one desktop computer, its largest model yet,” Newman reports. “‘The new iMac has been a huge hit and we’re working hard to fulfill orders as quickly as possible,’ Apple’s official statement says. ‘We apologize for any inconvenience or delay in delivery this may cause our customers.'”

Newman reports, “Unofficially, the 27-inch iMac has display problems… Predictably, Apple is not talking about those issues, but BroadPoint AmTech analyst Brian Marshall lays the blame squarely on ATI’s graphics cards. ‘They should’ve stuck to Nvidia,’ Marshall told MacNewsWorld. Apple uses ATI cards in both its 27-inch iMacs and one of its 21-inch models, but only the larger models have been delayed.”

“Last week, the company delayed shipments by two weeks. Computerworld reports that other retailers have followed suit. Mac Connection, Amazon.com and ClubMac.com are among the authorized Apple resellers that won’t have the 27-inch iMac in time for Christmas,” Newman reports. “If you absolutely must have the iMac by then, MacMall’s Web site says the iMac ‘usually ships within 5 to 7 business days,’ and New York retailer B&H has the quad-core 27-inch iMac in stock.”

Full article here.

50 Comments

  1. “Newman reports. “If you absolutely must have the iMac by then, MacMall’s Web site says the iMac ‘usually ships within 5 to 7 business days,’…

    Don’t believe that drivel for a New York second. I placed an order for an i7 iMac at 7:30 am on 11/27 (Black Friday) and it still hasn’t been shipped. First I was told the unit was scheduled to be received and shipped out on 12/4 and then it slipped to 12/14. Status still shows as “backorder”.

    Truth in advertising ain’t what it used to be. Check out MacMall’s current banner ad at Appleinsider where they’re offering a “3.06GHz Quad 27″ iMac”.

  2. @Worried. Sure, sell that stock. Apple will never survive this crisis. You’re smart to stay ahead of the coming disaster.

    You wouldn’t happen to give long term investment advice, would you?

  3. This issue is overblown. There are plenty of people with 27′ iMacs with no screen problems, including me. Some people will experience issues with any tech product. Apple products are not immune to problems with a batch of a single product. But it’s not as bad as people are painting it to be.

    The comments here talk about not believing everthing you read, now apply that thinking to this article.

  4. The anti-Apple FUD machine is set to flood the media at the slightest hint of a possible negative spin. Once again, the accusation is the company is lying.

    Whether or not there are also display problems, I would bet there is high demand. Perhaps it’s because I’m writing this on a stunning i7 which arrived yesterday in perfect condition (ordered Nov 30), or that so many people I know are clambering specifically for the 27″, but I’m inclined to believe the company is receiving large order volume. While is painful to wait for delivery and worse if there’s a defect, it’s not like the forums are overflowing with complaints.

  5. FUD? Not really.

    If there are any problems with the ATI graphics it would have to be due to heat. The 4800 series runs hot. BTW any of you with Radeon 4800 graphics should periodically clean your heatsinks and fans. Weird video problems will most likely be due to poor cooling of these GPUs.

    I don’t think Apple should have used a 4850 in an iMac. But it is in line with Apple’s use of last years hardware in current products. Apple should have gone with the Radeon 5xxx line, using far less power and generating far less heat.

    Issues on a new unit would be poor heatsink seating (something which could even happen during shipping) or something related to fan speeds.

    MDN word: fact

  6. Just to clarify, this is not ATI’s fault. This is most likely Apple’s cooling design or something that happens during shipping. ATI has been shipping Radeon 48xx GPUs for over 18months.

    Either way, it will be rectified by Apple but it will be up to the consumer to maintain a clean cooling system for the sake of machine longevity.

  7. @Raskol

    Nobody is saying it is FUD. The situation is simply not as wide spread as some would have you believe.

    My i5 iMac did run hot when I first purchased it, but this seems to have disipated quite a bit and I have not had any screen issues.

  8. “Apple uses ATI cards in both its 27-inch iMacs and one of its 21-inch models, but only the larger models have been delayed.”

    So there you go. It’s nice when these tardcakes actually make statements in their own article that totally undermine their allegations.

  9. cheater: I placed an order for an i7 iMac at 7:30 am on 11/27 (Black Friday) and it still hasn’t been shipped. First I was told the unit was scheduled to be received and shipped out on 12/4 and then it slipped to 12/14. Status still shows as “backorder”.

    I also ordered my 27″ i7 on Black Friday here in Germany, got the first quote for arrival on December 28th but recently received notice that they were able to advance arrival to the 17th after all.

    According to the TNT tracker it is now in flight… ” width=”19″ height=”19″ alt=”grin” style=”border:0;” />

    So it could be that our orders just hit the phase when they had just stepped on the brakes (or they were completely overwhelmed by demand), but my impression is that they’re back on track by now, either because they’ve fixed some issues or because they’ve further ramped up production.

    So I hope you’ll get yours soon as well – and of course, I hope that we’re all spared any hardware issues!

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