“A new class action lawsuit has been filed against Palm Inc. and Sprint in the U.S. District court over issues with the webOS backup system. The suit alleges that Palm Pre customers have unnecessarily suffered catastrophic data loss including their contacts, calendars and other personal information as a result of failed backups,” Ryan Kairer reports for Palm Infocenter.
“In this specific case a Palm Pre customer, Jason Standiford, exchanged his phone under warranty at a local Sprint store. Mr. Standiford had already gone through three previous warranty exchanges for his Pre due to various hardware issues,” Kairer reports.
MacDailyNews Take: We’ve seen it many times before: Big bad iPhone killer turns out to be yet another POS:
• Analyst: Palm Pre sales slow, returns high; Apple’s iPhone 3GS very successful – July 21, 2009
• Analyst puts ‘Sell’ rating on beleaguered Palm; Pre return rate as high as 40% – July 20, 2009
• Palm Pre users complain about lack of virtual keyboard – July 09, 2009
• Ars Technica: Traveling with a Palm Pre is draining; makes you want your iPhone back – July 06, 2009
• Disillusioned Palm Pre sufferers complain as they watch their devices fall apart at the seams – July 01, 2009
• Report: Palm Pre screen crack issue emerges; cracks radiate from center ‘home’ button – June 17, 2009
• Palm Pre’s plastic touchscreen yields festival of scratches (with photo) – June 17, 2009
• The Boy Genius’ hands-on review of Palm Pre: ‘Feels like a Fisher Price toy; disappointing keyboard’ – May 29, 2009
Kairer continues, “To summarize, on his fourth exchange a Sprint store clerk “permanently deleted” his only backup available and the Palm profile restoration subsequently failed to recover a majority of Standiford’s data. After many trials, it took three weeks for a Palm technician to partially restore some of his missing records.”
Full article here.
The full lawsuit filing (.pdf) can be read here.
MacDailyNews Take: Book your one-way ticket back to Mexico now, Jon. Your little fantasy is almost over.