Apple’s “David G.” reported via Apple’s MobielMe Status Webpage on Friday:
Steve Jobs has asked me to write a posting every other day or so to let everyone know what’s happening with MobileMe, and I’m working directly with the MobileMe group to ensure that we keep you really up to date. In the 14 days since we launched, it’s been a rocky road and we know the pain some people have been suffering. Be assured people here are working 24-7 to improve matters, and we’re going to favor getting you new info hot off the presses even if we have to post corrections or further updates later.
One issue we encountered was a mail outage affecting 1% of our members. Last Friday a serious problem with one of our mail servers blocked those members’ access to their MobileMe mail accounts. As of today a team was able to restore limited web access to those accounts so the affected members can use their browsers to read mail that has arrived since last Friday (though not before) as well as send and receive new mail. The team has already begun rolling out restoration of full access for all the accounts and expect to finish by the end of next week. We particularly regret to report the loss in the affected accounts of approximately 10% of the messages received between July 16 and July 18.
The day we launched MobileMe, we had a lot more traffic to our servers than we anticipated, with the result that access to the web versions of the MobileMe applications — Mail, Contacts, Calendar, Gallery, iDisk — was temporarily unavailable. We’ve since added server capacity and tuned our software to scale better — i.e. behave more gracefully when traffic spikes. The team has also fixed over 70 bugs including one that was preventing MobileMe IMAP mail folders from syncing correctly between the web app and Mac OS X Mail or Outlook, plus others correcting display issues in Calendar and in general enhancing the performance of our web apps.
On Sunday, 8:15pm PDT, David G. reported:
As you know, restoring full email access to the remaining 1% of MobileMe users is our first priority. We turned on web access to their current email yesterday and the feedback has been cautiously positive. Since then, we’ve restored full email history (minus the approximately 10% of mail received between July 18 and July 22 which may have been lost) and the ability to access email from a Mac, PC and iPhone, to over 40% of these users, and expect the remainder to be restored in the next few days.
A note of clarification to these 1% of MobileMe users — all of the email you received between July 18 and July 22 was placed on our new server on July 23 and was stamped with that date as a result. If you need the actual date for particular messages you can take advantage of the ability to view long headers in MobileMe Mail (via Preferences) to peer into the log and find the actual mailing time and date.
We’ll report again on our progress in another post early this week.
Follow the status of MobileMe here: www.apple.com/mobileme/status/
[Thanks to MacDailyNews Readers “Sir Gill Bates” and “JadisOne” for the heads up.]