Avaya one-X Mobile for iPhone transforms Apple’s iconic device into full-fledged business tool

Avaya has been working to turn the Apple iPhone into a fully-fledged business tool. Avaya’s one-X Mobile client software, expected to be available in Europe in the first quarter of 2008, will enable the iPhone to be integrated into most enterprise IP telecommunications networks. Avaya’s press release states “This will allow employees to add Apple’s iconic device to their Christmas present wish-lists without fear of the IT department dismissing it as ‘incompatible with the business’ IT systems and networks.”

From the first quarter of 2008, an easy-to-use, downloadable interface will convert mobile devices from Apple, RIM, Palm, Motorola, LG, Nokia, Samsung, Sanyo, Sony Ericsson and others into another endpoint on the corporate network. From the iPhone, users will have iPhone-optimized access to the Avaya one-X Mobile interface, making the iPhone their personal remote control for enterprise communications.

iPhone-equipped employees will remain easily contactable on a single number both in and out of the office, as calls are automatically routed through the company network. They will also have access to all the functionality of their desk phones such as; multi-party conference calling, call transfer and abbreviated dialing. This can improve customer response times, worker productivity and business continuity, whilst reducing call costs. High employee availability will be mitigated by VIP screening that will allow workers to maintain a healthy work/life balance by screening certain numbers at specific times.

More than 1 million businesses worldwide, including more than 90 percent of the Fortune 500, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large.

More information here.

[Thanks to MacDailyNews Reader “MT” for the heads up.]

25 Comments

  1. If Apple had a little foresight and designed the iPhone to be business friendly in the first place…

    But then again eyestrain causing glossy screens, need I say more?

    Think functionality dear Apple, creativity is a add on bonus. Not the other away around. Thank you.

  2. MDN, please refrain from using the words “Apple” and ‘business tool” in the same sentence. Business is the rightful domain of Microsoft and all of their magnificent communication and office productivity solutions. MACs can’t even connect to Windows networks.

    Next time you mention Apple perhaps you want to use words like “proprietary”, “expensive”, and “toy” to best define what’s really coming out of Cupertino.

    Your apology is accepted in advance.

    Your potential. Our passion.™

  3. @ Pete

    Agree with you, Apple needs to put functionality at the same level as creativity. However, this time corporations such as Avaya, SAP and others will take care of that, making the iPhone a fully functional tool for business.

    For that matter, watch out the release of the SDK next February!

  4. Wouldn’t support for Asterisks do the same thing especially if enhanced with typical Apple ease of use? I know there is a company providing MacOSX support but if Apple were to come on board from this standpoint and even tie it in with the Back-to-My-Mac initiative along with iChat, there would be no question as to the iPhone’s usefulness in business environments.

  5. @ pete & darth mac
    you’re both wrong. Apple needs to continue exactly as they have for the past 25 years. they don’t need the baggage of trying to force their ingenious designs & ease of use into the narrow confines of business use or any other rationale. As they have proven over & over again, build a better mousetrap and the meeces will flesh it out to meet their needs.

    thanx
    dave

  6. Petey – But then again eyestrain causing glossy screens, need I say more?

    No, and yet you do. It’s a freaking display, not child pornography.
    Glossy screens have been around since the first displays, contact Apple with your displeasure, but get over it and concentrate on a real problem.

  7. Hahahahaha! I’ve done some extremely minor Avaya work and I can tell you they are BIG.
    Awww, I feel bad for those IT guys who will be asking me if I want fries “with that.” This is called poetic justice. Go and use your PC TOYS to play games and get viruses. I’ll continue to use my Mac for actual productivity!

  8. How can Avaya so confidently say that they’ll have this ready in Q1 2008? Either it’s just another web app, or they have a super secret pre-release iPhone SDK from Apple, or they are making dangerous assumptions about what will be permitted and how easy it will be to implement.

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