“Hundreds of cell phone customers are being given the boot, accused of being too high maintenance,” News4Jax.com reports. “Sprint-Nextel is disconnecting more than 1,000 subscribers on grounds the clients call customer service too often and make ‘unreasonable requests.’;
“The 1,200 people getting dropped will have to find a new carrier by the end of the month,” News4Jax.com reports. “A Sprint representative said the average customer calls customer service less than once a month, but the 1,200 clients getting the boot call 40-50 times as often.”
News4Jax.com reports, “In a statement, the company said: ‘Rather than continue to operate in a situation that was unsatisfactory for Sprint and our subscribers, we chose to terminate our relationship with those customers to allow them to pursue other options.'”
Full article here.
[Thanks to MacDailyNews Reader “Tremor” for the heads up.]
Good news for Sprint customers eyeing Apple’s iPhone, just get on the horn to Sprint and start making “unreasonable requests.” You know, like asking repeatedly, “When are you going to get real phones and stop offering only dinosaur technology?”
We do not need more PC users either. They are so annoying.
Ha! ha! ha! haaaaaaa!!!!!! You’ve just got to love those sprint customers who have opened this backdoor!
” width=”19″ height=”19″ alt=”grin” style=”border:0;” />
Can one of you tell us some of the lines you used to bug them to hell?
Did you ask for Visual voicemail? Wi-Fi? wot? wot? PULEASE DO TELL!!!!!!!!!!
I like Sprint….
Then you’re obviously in the wrong place…
AT&T is going to love these customers!
Be careful what you wish for. These customers must be real anal aches for a company to actually drop them.
Wow… My first attribution!
Abdullah, I don’t care who these customers are that are soon-to-be-former-Sprint customers, or where they go for that matter. The point is that if you are under a Sprint contract, and you want out so you can get an iPhone with out the early cancelation fee, there is a way.
Sprint wouldn’t want to state the actual amount, and encourage others to use the same tactic. I think it would be a safe bet that the actual call rate is far less than “40 – 50” times average.
I’d also bet that the number one customer service request was for better coverage/complaints about dropped calls. Thopse would have been my complaints.
Instaed I paid $150 to cancel my Sprint service in order to get an iPhone. Best money I’ve ever spent on a “cell phone”.
damn I was hoping for a real way out =p
Sprint is using the same tactic Fidel Castro used – take all the misfits from Cuba’s jails and send them off on rafts to the U.S.
AT&T must be “pleased”. Thanks, Sprint. Really yeah thank you.
Trouble reading? It isn’t about these 1200 customers. It’s about convincing Sprint that you’re just like those customers so they’ll cancel your contract too. If you’re successful, you get out of your contract by making some extra calls to customer service.
Yo, SPRINT IS THE BOMB.
I had ATT when it was ATT…I also had Cingular when it was really Cingular. And now I rol with Sprint, simply because they are superior. Don’t get me wrong, I love Apple a lot more than Sprint, as I was an employee for Apple and own a handful of G3s and G4s in my house. But, Sprint is so painless, I’m willing to wait for the iPhone to come to Sprint. Not to mention my monthly plan for myTreo 650 is waaay better than ATT’s plans. $5.99 = unlimited texts. My internet speed is the same as iPhone, and yea, I don’t have wifi…but that is a battery killer, my Treo lasts about 6 days on average w/o a charge. AND, I can use my bluetooth to move files around at will. And I have an AIM app or a free web based aim supplied by Sprint….and o yea, I got GPS….all for a price lower than an iPhone. Hopefully the second gen will be cheaper and have some of the stuff I already have out of a 1.5 year old Treo.
UNCLEAN!
UNCLEAN!
UNCLEAN!
UNCLEAN!
Actually the thing to know is that they don’t drop you because you’re being a pain to them…they could care less I would imagine. It’s that every time you call them you cost them money to support that call. Call too many times and you’ll get the boot…it’s the same trick as if you use your free roaming to roam 51% of the time – it costs them money, not you and so they drop you.
Who cares about the iPhony! Give me a real phone anyday over this junk.
“Who cares about the iPhony! Give me a real phone anyday over this junk.”
To answer AI’s question….um…approximately 500,000 or so people seem to care.
I’m going to work on Verizon starting right now. ;>))
@AI
who cares about you?!
so go and buy your “real phone” already!
your’e probably one of those whiners from sprint. now, back to your station and bring me some fries, STAT!
Yes, I found this tactic works in a marriage, too…….
MW:past
Mr. Peabody! Me too!!! Verizon + Razr = misery
AT&T + Razr = suicide
AT&T + iPhone = worth the effort
Womens vollyball, hot or not?
Into sweaty, nearly naked women? yes or no?
Lets face it MDN readers are such whiny bunch, and Sprint subscribers among them were almost certainly part of the first bunch fired as customers.