“Among the initial gripes are trouble installing or activating copies, as well as reports that the operating system isn’t working quite as they expected. In addition to the sporadic reports of bugs and upgrade issues, other people are discovering that hardware and software incompatibilities are impeding their path to Vista,” Ina Fried reports for CNET News.

Fried reports, “Michael Cherry, an analyst with research firm Directions on Microsoft, said he doesn’t expect a lot of major bugs right out of the gate for Vista, but said that smaller hurdles like incompatible software or missing hardware drivers can still make the move unpleasant. ‘When I buy a Mac, I’m like a kid at Christmas; I can’t wait to take it home,’ he said. ‘When I buy a Windows machine, I wonder what kind of issues am I going to have to fix. Right from the beginning, I almost have buyer’s remorse.'”

MacDailyNews Take: “Almost?”

Fried continues, “‘In the pantheon of OS releases and Windows releases, I think we feel pretty good about the customer experience we’ve delivered,’ said Greg Sullivan, a group product manager in the Windows unit at Microsoft.”

MacDailyNews Take: Sullivan ought to have limited that statement to Windows releases only. If Microsoft feels “pretty good” about Vista’s customer experience compared to other OS releases, they’re nuts, lying, or have unimaginably low expectations for their products.

Fried continues, “For those who are making the move to Vista, one trouble area has been properly activating the new operating system. Cartoonist Mike Cope spent hours trying to get his Windows 2000-based system to move to Vista. Initially, he tried to upgrade from within Windows 2000, but that didn’t work. Next, the Stoney Creek, Ontario, resident tried to do a clean installation of the software on his PC. The software installed fine, but when time came to do the product activation–a mandatory step with Vista–the process failed… Cope wasn’t happy with the more than six hours he spent getting to Vista. ‘I should’ve bought a Mac,’ Cope said.”

Fried reports, “Brent Wasserman, a New York-based technology consultant, is still stuck on XP. He recently bought a Lenovo Thinkpad with Windows XP, making him eligible for a free upgrade to Vista. However, he has been unable to register at the fulfillment site for the offer due to a glitch with the site.”

Fried reports, “In some cases, software that doesn’t work is an annoyance, but in other cases, it can be a deal-breaker.”

Full article here.

[Thanks to MacDailyNews Reader “Tim” for the heads up.]

MacDailyNews Take: Software that doesn’t work should be a deal-breaker in every case. Get a Mac.

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