“The company that redefined the way we listen to music has decided to call it quits in India. Apple, known for its popular iPods, is pulling out its software development and support operations in India,” R Raghavendra reports for the Times of India. “The company had commenced operations in April and hired about 30 people for its subsidiary, Apple Services India Pvt Ltd.”
“At a meeting on May 29, Apple announced its decision to lay off all its employees. Apple officials told them that ‘the company is revaluating its operations and has thought of pulling back its Indian operations.’ Apple is giving these employees a severance package of two months salary. It will settle all claims on June 9. When contacted, Steve Dowling, an Apple spokesperson, said, ‘We have re-evaluated our plans and have decided to put our planned support centre growth in other countries.'” Raghavendra reports.
Full article here.
[Thanks to MacDailyNews Reader “matt” for the heads up.]
“According to a sacked employee, the company had told them that its operations would now head back to the US,” CyberMedia News reports.
Full article here.
[Thanks to MacDailyNews Reader “m.” for the heads up.]
[UPDATE: 9:30am EDT: Added CyberMedia News report info.]
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Apple to send Jobs to Bangalore in April – Tuesday, March 14, 2006
Apple to hire 3,000 for massive technical support facility in Bangalore by 2007 – March 09, 2006
I can only think of good customer service in terms of, my Mother-in-Law, (who is not very savvy about computers in the first place) trying to figure out what somebody on the phone, with a heavy Indian accent and reading from a script is going to do, and how they are going to feel about the way that Apple handles customer service.
Let the other companies handle their customer service the way that they want to. I want Apple to think differently. We pay a premium for them to do that. Thanks.
–Rick
Recent experiences that my friends and I have had with Apple Support indicate that things have been going downhill rapidly.
I had a very negative phone support experience last week. When the first line support employee couldn’t figure out what was wrong, he began inventing excuses for why the abberant behavior was the way the Apple software should behave.
When I politely informed the employee that he didn’t know what he was talking about and asked to have the call escalated to 2nd line, I ended up getting verbally abused by the 2nd line support person.
Steve had better pay attention to the recent decline in customer service and get this straightened out quickly; if Apple support gets even half as bad as all of the PC vendors, sales will definitely suffer. I’ve already stopped evangelizing Mac computers to my PC acquaintenances because I don’t want to listen to a bunch of “I told you so” stories from them if/when they have bad support experiences.
Uh, check out this link http://www.eet.com/news/latest/showArticle.jhtml?articleID=188701544 they misspelled “abruptly” in the the title of the article. Maybe that is why I hate calling an American company and getting some third world hack.
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