“In a recent exclusive interview that we conducted with character actor Louis Lombardi, he vented his frustrations with his Macintosh computer,” Evan Jacobs reports for MovieWeb. “What makes this all the more interesting is that Lombardi currently plays the role of computer guru, Edgar Stiles, on the popular FOX hit 24.”
MacDailyNews Note: Playing a computer guru obviously doesn’t transform an actor into a computer guru. “I’m not a computer guru, but I play one on TV.”
Jacobs continues, “‘I bought a Macintosh to do all my work on,’ Louis began. ‘Editing stuff and writing, you know? A brand new one, it’s supposed to be the best one they have. It turns out I’ve had it in the shop three different times. For all different problems, three different problems with the same Mac ; within the last year. And every time I try and call someone at Apple or Mac or wherever… no one responds. No one even cares! …And it’s almost like a running joke about how sh*tty Mac is now. It’s like this guy is supposed to be the computer genius… and his Mac is breaking every other week. No one will even call to fix it or take care of it. That’s the worst part about it is dealing with Apple, I think. Not only is their product horrible but… no one responds to you when something happens. …It’s just like, ‘We’ll fix it again, we’ll fix it again. We can fix it every week until your warranty runs out.’ And then what do you do?’ He asked incredulously. ‘If I woulda known this beforehand? I’d just bought a new Powerbook, the G5, 17″, widescreen one, that I wouldn’t have bought if I would have known the problems I was gonna have with this one. It’s insane. It’s the worst experience I’ve ever had with a computer, and I’m playing the computer genius on 24, that’s the funniest thing. Every time I walk in there everybody’s like, ‘Edgar! What’s wrong with your computer?’ Right away they look at the Mac and they’re like, ‘Oh God, if Edgar can’t get it going no one can.””
Full article here.
MacDailyNews Take: Again, because Louis plays “Edgar” doesn’t make him a computer expert (there never was a “PowerBook G5”). As that is obviously true and Louis is having problems with whatever Mac he has (the article never mentions the model), Apple should do the right thing and fix Louis’ Mac pronto. And not just because Lombardi has access to a larger soapbox than most people, but if Apple needs a reason to make this particular customer happy, that’s a pretty good one. Apple’s Mac desktops and portables top PC Magazine’s most-recent (2005) Reader Satisfaction survey (more info), but there’s no such thing as a lemon-free hardware manufacturing process. If Lombardi is indeed stuck with a lemon, Apple should immediately fix it with a new Mac (loaded to the max would be a good idea) because it’s the right thing to do and it can only help to have Lombardi loving his Mac, instead of hating it, especially when it comes up in interviews centered around him playing a computer guru on a hit TV show.
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