The Wall Street Journal today is reporting that Apple will offer to replace iPod nano screens that cracked too easily due to a vendor quality control issue. Users have been posting complaints on the Internet about cracked screens and scratched cases. A spokesman for Apple told the Journal that the iPod nano screen cracking problem has affected less than one-tenth of one percent of the devices shipped.
[UPDATE: 10:31 am ET: Note: Yesterday, MacCentral’s Jim Dalrymple reported that Apple’s Senior Vice President of Worldwide Product Marketing Phil Schiller said, “This is a real but minor issue involving a vendor quality problem in a small number of units,” said Schiller. “In fact, this issue has affected less than 1/10 of 1 percent of the total iPod nano units that we’ve shipped. It is not a design issue.“]
Apple has high hopes for the Nano music player designed to replace the iPod mini and the product, which sells for about $200 and up. It has received largely favorable reviews.
Full article here.
[UPDATE: 10:35 am ET: CNN gets it right, “Apple has admitted there are problems with its new iPod Nano portable music player, but the technology giant insists the number of units affected by the flaws are minimal… Apple acknowledged Wednesday that there are problems with the new iPod. However, a company spokesman said they were not the results of a design flaw. ‘This is a real but minor issue involving a vendor quality problem in a small number of units,’ Phil Schiller said… ‘In fact, this issue has affected less than one tenth of one percent of the total iPod Nano units that we’ve shipped. It is not a design issue.’ Schiller said iPod Nano owners who found their screens were cracked would get their music player replaced free of charge.” Full article here.]
Advertisement: Apple iPod nano. 1,000 songs. Impossibly small. From $199. Free shipping.
The Wall Street Journal’s blurb on their “Technology Main” web page says, “Apple said it will replace defective screens that cracked too easily on its new iPod nano music player, following a barrage of complaints from users.” Barrage? (NBC’s Today show reported on the issue this morning. As we’d rather use Windows XP than watch that program, we caught it only while switching through channels. Host Ann Curry said something similar to the Wall Street Journal’s “barrage” comment. Let’s say that Apple has shipped 2 million iPod nano units (they sold 6 million+ in 90 days last quarter, nano’s been shipping for 20 days ) and, even though most reports we’ve seen say “several hundred users have complained,” let’s be overly generous and say that 2,000 users complained. Since when did 2,000 out of 2,000,000 come to mean “barrage?”
The American Heritage Dictionary defines “barrage,” in part, as “An overwhelming, concentrated outpouring, as of words: a barrage of criticism.
What idea will Joe Six-pack come away with after reading the WSJ and/or subjecting himself the Today show? That most or all Apple iPod nano units are defective and maybe he should steer clear of that Christmas present, when, literally and in reality, a handful of “early adopter” users had a problem due to a vendor quality control issue that Apple has identified and promised to rectify.
Look at the identical image and the captions below. Both are technically correct, but they tell very different stories:
What’s our point? Digest the information you get very carefully and get it from as many different sources as you can; there are some really hideous excuses for journalism going on out there. If reporters and writers and ditzy teleprompter readers can’t stop themselves from hyping or blowing iPod nano screen issues out of proportion, what happens when they’re reporting about something that’s actually important?
MacDailyNews and iPodDailyNews are Apple Store and Apple iTunes Music Store affiliates. If we did not believe in the quality of any Apple product, we would not advertise that Apple product and we would tell you about it. That is not the case with the iPod nano which we can confidently recommend for users who wish to own a very light, very tiny digital audio player that holds up to 1,000 songs. We do recommend protective cases for all iPod models, unless you don’t care about cosmetic changes including scratches, fingerprints, etc. to the iPod case. Do not eat iPod shuffle.
[UPDATE: 10:21 am ET: Clarification: the The Wall Street Journal’s blurb on their “Technology Main” web page says, “Apple said it will replace defective screens that cracked too easily on its new iPod nano music player, following a barrage of complaints from users.” This is the only “news” accessible to “Joe Six-pack” readers without subscribing to The Wall Street Journal. The information that an Apple spokesman told the Journal that the iPod nano screen cracking problem has affected less than one-tenth of one percent of the devices shipped is ensconced in the article for subscriber’s only. Apply our example of the image and differing captions above.]
Related articles:
Apple shares fall on iPod nano screen issues – September 28, 2005
Apple responds to iPod nano screen issues – September 27, 2005
iPod nano ‘screen issues’ really just FUD? – September 26, 2005
flawedmusicplayer.com website alleging iPod nano ‘screen flaws’ hosted on Apple’s .Mac – September 26, 2005
SiliconValley.com editor: ‘The iPod nano is fast becoming Apple’s next Cube’ – September 26, 2005
Alleged problems surfacing with Apple iPod Nano screen – September 26, 2005
Site reports iPod nano screen failures – September 23, 2005
Thurrott: Apple iPod nano is almost perfect – September 23, 2005
Inside Apple’s iPod nano; how healthy are Apple’s margins? – September 22, 2005
CNET iPod nano review: ‘Sets new standards, stretches boundaries of tech, Apple’s done it again’ – September 16, 2005
The New York Times’ Pogue states iPod’s Law: the impossible is possible – September 14, 2005
Associated Press praises Apple iPod nano, takes swipe at Microsoft WMA-based also-ran music services – September 14, 2005
Apple’s music competition having tough time and the iPod nano won’t help them – September 14, 2005
One of big stars at Microsoft’s PDC show: Apple’s iPod nano; Microsoft reps ‘in awe’ – September 14, 2005
Piper Jaffray: Apple seeing high demand for iPod nano – September 14, 2005
Australian IT: Apple iPod nano ‘a little bar of techno-joy’ – September 14, 2005
Apple iPod nano takes a beating and keeps on beating – September 12, 2005
Apple’s iPod nano: The ‘thin lady’ sings unwelcome iTune to competitors – September 09, 2005
Hands on with Apple iPod nano – September 09, 2005
Mossberg: Apple iPod nano ‘beautiful, incredibly thin, and exceeds Apple’s performance specs’ – September 08, 2005
Apple’s iPod nano will make competitors whimper, Motorola’s ROKR inexplicably bland – September 07, 2005
Tech pundit Enderle: ‘iPod Nano is a hit,’ Motorola ROKR ‘simply doesn’t have enough Apple in it’ – September 07, 2005
Jupiter analyst Gartenberg: ‘the market is going to go for Apple iPod nano in a big way’ – September 07, 2005
Analyst: iPod nano ‘could be Apple’s next home run’ – September 07, 2005
Video of Steve Jobs introducing iPod nano, ROKR iTunes phone now available online – September 07, 2005
Apple’s Steve Jobs predicts ultra-thin iPod nano ‘will become the highest volume iPod in the world’ – September 07, 2005
Apple’s iPod nano will make competitors whimper, Motorola’s ROKR inexplicably bland – September 07, 2005
Apple introduces iPod nano – September 07, 2005
“Digest the information you get very carefully”, unless it attacks Apple, Jobs, or the RDF, and then just reject it out of hand, right folks?
All right… I had a talk with the sumbitch. He’s getting another pot going. Pretty soon I’ll have caffffeeeeiiinnne!!!!!
lisa,
Who cares what you think about Apple making “too much money” when they are replacing the affected nano screens for FREE?
No insurance?
Every iPod comes with complimentary single-incident support within 90 days from the date of purchase and one year of hardware service coverage. The AppleCare Protection Plan extends your service and support coverage for your iPod, its included accessories, and iTunes to up to two years from the original purchase date of your iPod. With this plan, you get direct access to Apple experts for answers by phone and anytime access to web-based resources. Should your iPod or the included accessories need service, Apple-certified technicians will repair it or provide a replacement using genuine Apple parts.
We recommend that you purchase the AppleCare Protection Plan with your new iPod to take maximum advantage of the coverage the plan provides. This comprehensive plan is available for all iPod models within their one-year limited warranty that connect to either Macintosh computers or Windows PCs.
Apple also offers AppleCare for iPod nano units:
Key Features:
• Comprehensive service and support
• Extends telephone support up to two years
• Extends hardware coverage up to two years
• Provides expert support for both Mac and Windows users
Protection for the iPod and iTunes solution”
• Covers iPod and included accessories:
– iPod battery
– iPod earphones
– Other accessories in the iPod box
• Supports iTunes and connection with iPod
Quality and convenience backed by Apple:
• Offers award-winning technical support
• Provides a convenient toll-free telephone number
• Guarantees genuine Apple replacement parts
• Permits transfer of the plan between owners
MW: “think” before you type.
TruthDetector,
Would you rather the blurb said that 1/10 of 1 percent of iPod screens are defective and skipped the part where Apple said they would replace them? In all fairness, I think they got the important details. Additionally, who goes to news sites and actually expects to get their daily news from two sentence news summaries? I suppose you’re also upset that the WSJ didn’t mention how Macs are not affected by viruses.
In any case, expecting to get real news from brief news blurbs is as foolish as expecting to get the whole truth from just the parts that MDN chooses to quote.
“there are some really hideous excuses for journalism going on out there.”
MDN – true. I suppose you don’t consider yourself a journalist, so that makes it okay for you to do what you do.
Hmmm lets see 1/10th of 1 percent is .001
1,000,000 x .001 = 1,000 iPod Nanos maximum affected.
I think Dell would LOVE to have a failure rate that low.
Creative has sent out it’s players with viruses on them.
Microsoft has almost a 100% failure rate in their OS software.
(oh wait, viruses and malware are a “feature”)
Joe Six-pack is my son. He’s quite bright and resents your insinuations!
Lisa… you’re an idiot.
Apple doesn’t make LCD displays. There are no “Apple” displays. Apple sources the same LCD units that are used by countless other manufacturers including, Dell, HP and Gateway. So there.
Depending upon the size and model… the actual LCD module could come from Samsung or LG or a myriad of other related suppliers. What Apple DOES, is package these LCD modules in a case that is both attractive and well manufactured. You’re rationale for not purchasing an Apple notebook is absurd. I’m typing this on my 12th model of Powerbook, a 17″ 1.67 unit… oh… and this is my send 17″… the first was the original 1Ghz unit… and my very first PB was the original PB 170. I’ve had a PB from basically each family iteration since the 170… so I’d say I’m in a much better position to weigh in on the subject of Apple’s quality. Go spew garbage somewhere else.
@ Reality check:
Which doesn’t contradict my point at all.
MDN’s POV – which I’m increasingly convinced is slanted because of the whole Apple Store affiliate thing – is that no news organisation is allowed to say or do anything which shows Apple in a negative light, and that – given sufficient time – Apple will always do the right thing for its customers.
Now (and without wanting to provoke an off-topic flamefest), this is the same as saying that the news media have no right to criticise or otherwise hold to account our political leaders, because they’ll always do their best by us: GWB invades Iraq – it’s OK, he knows best. Johnson steps up the war in Vietnam – it’s OK, he knows best. Blair gives carte blanche to the drinks industry – it’s OK.
Whilst a lot of journalism is badly written and full of hyperbole and emotionally-loaded language, the fact is that – without the media – there is a huge amount of mis/malfeasance by governments, corporations and other vested interests that would go unnoticed, unpunished and uncompensated. Where we become smart is when we learn to separate the heat from the light, and we finally become sophisticated when we have the ability to communicate with the media to say “I’d believe more of what you say if there were more facts and less opinion”.
Well, I am certainly glad this issue is resolved. It seems to have been more of a “tempest in a teacup” than a big problem. Now it will blow over and in a few months most people won’t even think about it.
However, I DO hope that Apple will look into using harder materials for future improvements (excellence, always excellence) AND in the meantime I am happy to have learned about the invisible shield option which I had not seen before. If/When I can get a nano I will go for a black one so I will probably get the invisible shield AND the speck tough case cuz it looks pretty cool.
http://www.theinvisibleshield.com/ipod_screen_protectors.html
http://www.speckproducts.com/nano-toughskin.html
What do you expect….
live by the sword, die by the sword.
In related news, a coalition of U.S. media outlets have shown interest in acquiring the assets of the now defunct Rio. This following a barrage of iPod nano users complaining about its poor quality. The media coalition will re-release the Rio MP3 players in competition with Apple and they are “confident that they will unseat the champion”, no doubt thru their tight control over media “reporting”.
News flash from MSNBC and CNN, respected but anonymous researchers have found that the iPod (any model) can cause testicular cancer in women and ovarian cancer in men. Meanwhile, the yet to be released Rio player will reported trim 10lbs from your thighs and add 40 yrs to your life.
MW: lay. Journalists will say/write anything to avoid layoffs on a slow news day.
Seems to me like Apple is taking care of those having screen problems by offering a free replacement nano, so this really is a non-story at this point.
Why doesn’t my ‘nano’ work after I hit it with a hammer? Quality control problems?
The leaders of the PC world correctly see the Nano as the final nail in the coffin of their attempt to reclaim the music D/L and player biz. There is almost nothing they won’t do to stop the Nano.
This whole thing sounds like a good idea for another conspiracy novel I can work on.
Let’s see… Small company comes out with a market-dominating product. Competitors dropping left and right. Small company releases an updated product that will surely seal the fate of the remaining competitors. Competitors conspire to start a smear campaign to defame the small company. A hero lawyer/reporter/superhero sets out to find the truth and saves the small company. I sell the movie rights for $$$ and move on to write other conspiracy novels.
Sweet
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The issue isnt who was the actual China man responsible for manufacturing a certain screen. You dont have to tell me that Steve Jobs doesnt actually sit there and makes the screens. But unfortunately that does not absolve Apple for responsibility for poorly designed or manufactured screens. If the Apple is on the product–the praise or blame applies to the Apple –Its as if the Apple logo is a mirror that reflects all the good and bad things about the product where ever it happens to be sitting around the globe—–So it proves nothing to say Apple didnt manufacutre the screen –Apple only chose and hired the manufacturer so it isnt Apples fault blah blah blah. ONLY WHEN YOU GET THE POINT FIRM IN YOUR MIND—dare scroll up and read what I said–I said that the problem with these screens illuminates and in general problem that Apple has with all of its screens–that they are delicate. I said I would not buy and Apple screen –specifically a lap top–until either Apple has a warranty comparable to other computer brands on the lap top–or until insurance is available for the screen. I said nothing about the warranty on the Nano. Are there good things reflected in the mirrored Apple logo? YES. Apple, though it blamed those nasty vendors, didnt play around–apparently–they will replace the Nano or Screen. I think that is a good thing. Do I think there is bad in the world? YES. I think the media is really out to tarnish Apple. I think if Microsoft cant beat Apple it will use its influence to hurt Apple. Thats why the product has to be the best and Apple has to take the high road. Jobs cant say ” I didnt do it–it was the manufacturer Zheng Suoyi MIngzi, Inc.–and the manufacturer Zheng Suoyi Mingzi, Inc. cant say–it was us , it was
our people’s worker Chan Li!!!! Boo Chan Li. More Apple sauce please
Scotty. Scotty?
This site’s comments have deteriorated immensely over the past 12 months. I’m gonna add to them…
The insults to Lisa in particular are quite childish, despite her raising some interesting points. Her question about warranty is probably a bit off, but I guess she’s thinking Apple could be offering a 3 year warranty instead of a 12 month warranty (???) Not sure about Apple *deliberately* making delicate products either – perhaps they’re more works of art?? They are delicate though, deliberately made that way or not.
Apple does have to take responsibility for the manufacture of their products, regardless of where they’re made – so she’s right about them spinning it to their advantage by blaming someone else, despite offering a solution to correct the problem.
However, Apple has had LOTS of quality control issues in the past – I seem to recall reading that many a Mac 128K used to overheat … they used to make these didn’t they? No vendor outsourcing there, just poor design by following Steve’s requirements about no fans.
Much more recently, the laptop screens and/or hinges (for many generations), the iMac G5s popping capacitors and lastly iPod battery life issues (there are probably others). These are clearly outsourcing issues which Apple has resolved with the affected customers, but the iPod battery issue took a lawsuit.
Lisa may be off the mark a little, but calling her an idiot and other insults is pathetic. Would you say that to her face if you met her?? (rhetorical question – I would hope you wouldn’t, but that you would be more careful in how you explained your opinion vs hers.)
Now, there’s no doubt that the media is playing this latest issue for all its worth (stock is down too), but you are all so one sided, you seem to have forgotten that the media a crock anyway – yet many of you love them to death when they praise the Mac/iPod, and hate them when they say something negative! That is also very childish. Get over it!
The media sucks, pure and simple. They sell disaster, heartache, danger – anything to hook you into watching. American news in particular is so biased, I’m surprised anyone watches or reads anything at all without falling off the side of the (flat isn’t it?) Earth. Outside of the US, American’s are viewed as mostly ignorant people as to what’s happening in the world, and I reckon their news “services” are solely to blame for this attitude. Not that many news services elsewhere aren’t biased, but you at least find out what else is happening elsewhere outside of the US/oil-related boundaries.
I actually don’t religiously watch the US news or read US papers about what’s going on all of the time, simply because its either depressing or only giving half (if that) of the story.
Case in point – the other day there was a massive anti-war demonstration which somehow escaped the Fox News broadcasters who were more interested in showing the current situation with Rita (I was visiting a friend who was “waiting” for this particular news report – his opinion is that Fox News (Murdoch) is in Bush’s pocket and correctly guessed it wouldn’t be shown). It wasn’t mentioned in the ticker tape on the bottom of the screen either. I also had to go look for the article at Yahoo since I missed seeing it on the front page (was it even there?) The only reason I knew about it at all was because I happened to be reading an Australian newspaper online and saw it on the *opening* page there. Perhaps I should have checked a different US newspaper online?
Btw, go watch “Wag the Dog” for an interesting take on how the media operates. Again, take it with a grain of salt, but just *think* about it.
And take everything I’ve said with another grain of salt. I’m also full of it.
Reaching for both feet, Lisa opened her mouth and said…
> The issue isnt who was the actual China man
I’m not Asian… but I still would have to say… “China man” is pretty damn racist. Especially since the displays in question are of Korean origin.
> responsible for manufacturing a
> certain screen. You dont have to tell me that Steve Jobs doesnt actually sit
> there and makes the screens.
Well, I haven’t… but who knows… maybe you’re really that far in the dark… your posts thus far only continue to discredit you.
> But unfortunately that does not absolve Apple for
> responsibility for poorly designed or manufactured screens.
If Apple is sourcing displays from the same manufacturers as other device ASSEMBLERS… and it is a known fact that the displays Apple rejects are routinely used by the competition… exactly how can your statement hold any water whatsoever?
> If the Apple is on
> the product–the praise or blame applies to the Apple –Its as if the Apple
> logo is a mirror that reflects all the good and bad things about the product
> where ever it happens to be sitting around the globe—–So it proves nothing
> to say Apple didnt manufacutre the screen –Apple only chose and hired the
> manufacturer so it isnt Apples fault blah blah blah.
Its a shame I couldn’t hear an audio clip of the above… would be good for a laugh or two.
The salient point of my prior message seems to have completely flown right over your head. At the speed of light.
I never said Apple isn’t responsible for the sourced components it utilized. Apple is indeed responsible for all the sourced components in their products. That’s why if your Seagate hard drive in your Mac goes belly-up during the warranty period… Apple will replace it. Same goes for the displays. What I DID attempt to illuminate for you is the simple fact that the EXACT same displays (and hard drives and optical drives) can be found in OTHER computers. Your suggestion that Apple’s displays are somehow inferior or at a disadvantage when compared to other displays is fundamentally flawed. Peel the Apple label off the front… and it’s the same (insert OE manufacturer’s name) that you’ll find anywhere else.
> ONLY WHEN YOU GET THE
> POINT FIRM IN YOUR MIND—dare scroll up and read what I said–I said that the
> problem with these screens illuminates and in general problem that Apple has
> with all of its screens–that they are delicate.
if its the EXACT same panel found elsewhere… how can it be any more or less delicate then when it has a Dell name on the case?
> I said I would not buy and
> Apple screen –specifically a lap top–until either Apple has a warranty
> comparable to other computer brands on the lap top–or until insurance is
> available for the screen.
I’ve had problems in the past with LCD displays that carried the Apple name on the outside… some in PowerBooks… never had a problem getting a replacement during a warranty period.
> I said nothing about the warranty on the Nano.
And I didn’t even mention the Nano at all.
> Are
> there good things reflected in the mirrored Apple logo? YES. Apple, though it
> blamed those nasty vendors,
Lisa… I don’t remember Apple referring to any “nasty vendors.” Sounds childish on your part. I am curious… what experience do you have working with contract manufacturers? What experience do you have within QA procedures?
> didnt play around–apparently–they will replace
> the Nano or Screen. I think that is a good thing. Do I think there is bad in
> the world? YES.
LOL!! Oh… so now this is about “bad” in the world? Oy vey.
> I think the media is really out to tarnish Apple.
“Tarnish?” 99.9% of the media is shit. And they LOVE to take down a star… be it a person or a company. “Tarnish” barely describes the actions of the pea-brain analysts, columnists and editorial staffs when the subject is Apple.
> I think if
> Microsoft cant beat Apple it will use its influence to hurt Apple.
I think you ramble.
> Thats why
> the product has to be the best and Apple has to take the high road. Jobs cant
> say ” I didnt do it–it was the manufacturer Zheng Suoyi MIngzi, Inc.
The very simple fact that you can’t even remember two names, LG and Samsung, from a post you just read… and instead you spew gibberish… only discredits you all the more so.
> –and the
> manufacturer Zheng Suoyi Mingzi, Inc. cant say–it was us , it was
> our people’s worker Chan Li!!!! Boo Chan Li.
Lisa, Chan Li feels your love.
-The Insider
Another example of how the press muddies the water. On the ABC News Technology and Science site, the article Apple Offers Replacements For Flawed iPods leads off with this paragraph:
“Sept. 28, 2005 — When Apple introduced the iPod Nano four weeks ago, the “impossibly thin” digital music player took enthusiasts, industry analysts and the Internet by storm. But not in an entirely positive way.”
Hmm. Their dateline is Sept. 28. As we all know, the iPod was introduced at the “Special Event” on Sept 7. 28 minus 7 is, ah… four weeks ago?
So the end result is that it lends to the impression that Apple is dragging its feet in responding to these concerns, when in fact the product was only intriduced three weeks ago!
GMAFB!
“Slightly Annoyed” had to add to the noise with…
> This site’s comments have deteriorated immensely over the past 12 months. I’m
> gonna add to them…
Congratulations. Have a cookie.
> The insults to Lisa in particular are quite childish,
I’ll counter. Lisa act of spreading misinformation and proffering unfounded and unsubstantiated claims is both hurtful and harmful.
> despite her raising some
> interesting points.
Ummm… such as?
> Her question about warranty is probably a bit off,
“A BIT OFF?” Forget about focusing on the target… she didn’t even open her eyes.
> but I
> guess she’s thinking Apple could be offering a 3 year warranty instead of a 12
> month warranty (???)
Apple offers 90 days complimentary phone support, 1 year parts and labor and all can be extended with a three year AppleCare plan.
> Not sure about Apple *deliberately* making delicate
> products either – perhaps they’re more works of art?? They are delicate
> though, deliberately made that way or not.
This is the ABSURD part of all of this. Apple’s LCD displays are not MADE delicate. They are the SAME damn displays found elsewhere. In fact… in many cases, I’d say Apple’s treatment of them is far superior to the competition. I’d rather have the aluminum shell of a PowerBook behind my notebook’s LCD display than the plastic shell found on most PC notebooks.
> Apple does have to take responsibility for the manufacture of their products,
> regardless of where they’re made –
At no point in time did anyone claim or state that Apple was not responsible for the 3rd party components within their products. Apple has always been responsible for them and Apple has always included this within ALL its warranties.
> so she’s right about them spinning it to
> their advantage by blaming someone else, despite offering a solution to
> correct the problem.
No… now you’re both wrong. Apple has a responsibility to its shareholders to identify what happens when and where in its business processes. Honoring the warranty is a consumer related activity. Identifying that the failure occurred within XYZ component of the business process… and possibly with a 3rd party supplier… that’s Apple’s hard and fast obligation to its “bosses,” the shareholders.
> However, Apple has had LOTS of quality control issues in the past – I seem to
> recall reading that many a Mac 128K used to overheat … they used to make
> these didn’t they? No vendor outsourcing there, just poor design by following
> Steve’s requirements about no fans.
Yet later on, the refined Mac Plus sold the Mac into quite literally, iconic status.
> Much more recently, the laptop screens and/or hinges (for many generations),
Ummm… NO. Only Rev A and B Titaniums. And seeing as how I’ve owned literally every generation of PB… I think I’d know. How much PB experience do you have? Do you hold Apple Engineering status? I do. I know what’s in each of them. Do you?
> the iMac G5s popping capacitors and lastly iPod battery life issues (there are
> probably others).
Strange…. I own fully functioning Gen 1 and Gen 2 iPods. And by the numbers, the battery issue was, while, real, not a constant… and hardly a anywhere near a sizeable percentage of deployed units.
> These are clearly outsourcing issues which Apple has
> resolved with the affected customers, but the iPod battery issue took a
> lawsuit.
Do I find fault with Apple sometimes? Yes. Do I think the handling of the battery issue (as limited as it was) was wrong? Yes.
> Lisa may be off the mark a little, but calling her an idiot and other insults
> is pathetic.
Pot calling the kettle black?
> Would you say that to her face if you met her??
If she started down a path like that with me… presuming an authoritative position where she most certainly does not speak from one, then, yes, I would. Or more likely, since I’d be the only one hearing her noise… I’d probably simply turn around and walk away – not worth the energy or the time to respond to her because I know better. BUT, when the wrong information is presented in a public forum, it needs to be challenged and brought into line.
> (rhetorical
> question – I would hope you wouldn’t, but that you would be more careful in
> how you explained your opinion vs hers.)
While I have presented some opinions… they were a limited element to my posts. My comments on the origin of Apple’s LCD units, differentiation (or lack thereof) with respect to competing products… my comments on Apple’s warranty policies… these are FACTS, NOT OPINONS.
End of Part 1… continued in Part 2
Cont. from Part 1… begin Part 2
> Now, there’s no doubt that the media is playing this latest issue for all its
> worth (stock is down too), but you are all so one sided, you seem to have
> forgotten that the media a crock anyway
I’m all to well aware of it. And comments such as Lisa’s only feed the b.s. machine of the media. This is why I jumped into the fray.
> – yet many of you love them to death
> when they praise the Mac/iPod, and hate them when they say something negative!
> That is also very childish. Get over it!
I can rattle off a list of complaints for Apple as long as my arm (and I’m 6’2″ with the arms that match), so rest assured, I know where Apple screws up. But there’s a right way and a wrong way to deal with this. Especially when we all know that Apple is the dream target for so many single-celled members of the media.
> The media sucks, pure and simple. They sell disaster, heartache, danger –
> anything to hook you into watching. American news in particular is so biased,
> I’m surprised anyone watches or reads anything at all without falling off the
> side of the (flat isn’t it?) Earth. Outside of the US, American’s are viewed
> as mostly ignorant people as to what’s happening in the world, and I reckon
> their news “services” are solely to blame for this attitude.
No… not really. The problem is that most Americans (unfortunately) can’t see beyond the borders of their state, let alone the borders of the country they live in.
> Not that many
> news services elsewhere aren’t biased, but you at least find out what else is
> happening elsewhere outside of the US/oil-related boundaries.
Hmmmm… I smell a stinky thread you’re about to start…
> I actually don’t religiously watch the US news or read US papers about what’s
> going on all of the time, simply because its either depressing or only giving
> half (if that) of the story.
Hmmm… sounds more like the BBC.
> Case in point – the other day there was a massive anti-war demonstration
This is an event… but hardly a hard news story. And where was this massive anti-war demonstration? How many were in attendance?
> which
> somehow escaped the Fox News broadcasters who were more interested in showing
> the current situation with Rita
I would say that those directly connected to the land Rita was affecting.. or those indirectly connected via industry that reaches out across the country from where Rita hit… would see a story on Hurricane Rita as infinitely more important and newsworthy that a broadcast on a select group of people expressing their opinion (which is all a protest or demonstration amounts to).
> (I was visiting a friend who was “waiting” for
> this particular news report – his opinion is that Fox News (Murdoch) is in
> Bush’s pocket and correctly guessed it wouldn’t be shown).
Nonsense. Prior to Katrina, Fox routinely showed the protests in Texas when Bush was at his Ranch.
> It wasn’t mentioned
> in the ticker tape on the bottom of the screen either. I also had to go look
> for the article at Yahoo since I missed seeing it on the front page (was it
> even there?)
Ahhh… Yahoo must be in Bush’s pocket as well?
> The only reason I knew about it at all was because I happened to
> be reading an Australian newspaper online and saw it on the *opening* page
> there. Perhaps I should have checked a different US newspaper online?
Maybe you should have. We’ll never know.
> Btw, go watch “Wag the Dog” for an interesting take on how the media operates.
> Again, take it with a grain of salt, but just *think* about it.
Saw it. Didn’t like the movie. Better bet… read a book. “Bias” by former CBS News “lifer” Bernard Goldberg. http://www.harperacademic.com/catalog/book_xml.asp?isbn=0060520841
> And take everything I’ve said with another grain of salt. I’m also full of it.
Ahhh… the truth will set you free… good for you.
-The Insider