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“Advanced Internet Technologies filed a motion in Federal District Court in North Carolina asserting that Dell had deliberately violated a court order by failing to produce documents written by its executives, including the company’s chief executive and founder, Michael S. Dell,” Vance reports. “The filing is the latest twist in a three-year-old lawsuit brought by A.I.T. that accuses Dell of selling at least 11.8 million faulty PCs over three years and then trying to hide problems with the computers from customers. A.I.T., an Internet services company, says it lost business as a result of the broken Dell machines.”
“In its filing, A.I.T. asserted that Dell had provided only a snippet of the communications among top executives about the faulty computer problems. In its filing, A.I.T. argued that Dell must have had more high-level communications than a “talking points” memorandum sent to Mr. Dell and Kevin Rollins, then the chief executive, because of the severity of the problem,” Vance reports. “Some of the company’s largest customers were affected by the problem, and Dell had to take a $300 million charge related to the replacement of the bad computers.”
“Even Alston & Bird, the law firm representing Dell in the lawsuit, had to fight for Dell to address 1,000 questionable computers and argued that its business had been put at risk,” Vance reports. “‘The problem was unquestionably the worst we have ever seen in this business,’ said John Hess, the president of CompuCycle, a company in Houston that refurbishes computers and dealt with 5,000 faulty Dell machines. ‘I would suspect this has been part of the decline in Dell’s reputation.'”
Full article here.
[Thanks to MacDailyNews Reader “Charles B.” for the heads up.]
MacDailyNews Take: GIGO.
OK, I’ll bite, WTF is GIGO?
I’m forced to use Dell for work. What absolute pieces of shit these things are. I can’t believe these guys are still in business.
IDK? WTF is GIGO?
Garbage In, Garbage Out
Garbage In – Garbage Out
GIGO Garbage in – Garbage out.
Its an older term used in computers…. if the data is garbage, will the outcome be correct??? Babage (sp) was once asked about his very early computer…. If I input bad data, will the output still be correct??
Just a thought,
en
Isn’t GIGO an insurance company with a lizard for a mascot?
Well, at least AIT saved money up front by purchasing cheap Dells.
I can’t believe visitors to a computer news Web site not knowing what GIGO means. Even then, welcome to the 21st century, folks. Type the word into a browser search and find an answer instantly. In fact, the acronym is so firmly entrenched in the language that even the OS X built-in dictionary has it. It’s too much trouble to look up an unknown term, but not too much trouble to post your ignorance.
… or arrogance
@ Metryq
Try some sugar with your coffee. It’s Friday you know.
@ElderNorm
Ahh, Babbage. What an eccentric fellow. I always enjoy reading about him.
@Metryq
Hey guess what? Those people DID use the Internet to find out what GIGO meant. You were used!
@Metryq
Do you feel superior to everyone now? You do? That’s good.
“You get what you pay for.”
Enjoy the savings people!
@ Metryq
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The asshole quotient here just got a bump. Give it a rest.
Some people never heard the term. Some struggle with acronyms. Hell, I had to dig into the dusty corners of the remnants of my brain to figure it out. Some people just USE computers and ain’t up on all the lingo and jargon… and frankly, don’t care.
Have you ever started a technical conversation (ANY subject) with someone surrounded by “civilians”. Watch how quickly eyes glaze over and “get me away from this” comments fly. “Sorry, I don’t speak Kilingon.” (oh shit, no one normal would say that. Just killed my own point.)
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GIGO IS a pretty dated, BTW. You’re showing your age.
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Great entertainment!
@ Mr. Reeee: “GIGO IS a pretty dated, BTW. You’re showing your age.”
Ergo, no one should know anything that happened before they were born.
@radius
That would be GEICO.
“Ergo, no one should know anything that happened before they were born.”
That’s what Mexifornia teachers believe.
Dell is crap. HP is the new boss.
Two HP Mini’s on my desk next to my MacBook Pro’s, one runs Ubuntu the other XP only $600 for the two.
Apple as always produces top notch stuff for a top notch price.
Ubuntu LTS makes a sweet netbook OS, try booting it sometime on a 2GB USB key on your PC through the BIO’s. Won’t touch Windows unless you install it. All the good stuff like OpenOffice etc., comes when you install it either replacing Windows or partitioned alongside Windows. And no viruses neither! The free Clamtk (clamxav for OS X) is available in the software repositories in Ubuntu to clean your infected Windows woes too. Sweet. Makes it easy to grab files off of Windows if it won’t boot neither. Transfer Windows files to the Mac too! Be a computer hero, save your Windows friends bacon and show them how a Mac works better.
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Reputation??
I find it humorous that MDN never uses the business name “DELL” without preceding it with “Beleaguered.”
… if this company ever restructures and takes off again (doubtful) MDN’s owner will probably have a very difficult time breaking this habit!
Take eleven million and double it and you’d barely scratch the surface of the tens of millions of consumers who found themselves in a clusterfuck created by Dell and Microsoft pointing fingers at one another. Add third parties to the mix and you have a nightmare scenario.
At the end of the day though, the consumer is powerless without fancy law firms to back them up, is left shaking their heads.
Their solution? Buy an HP computer next time.
And in other news, Dell has been accused of withholding evidence…
@Ron
When were you in school in California?