“Is Apple serious competition?: Palm CEO Ed Colligan seems downright nonchalant about rumors that Apple may introduce a mobile phone to market in the coming year,” Sarah Jane Tribble and Dean Takahashi report for The San Jose Mercury News.
Tribble and Takahashi report, “Responding to questions from New York Times correspondent John Markoff at a Churchill Club breakfast gathering Thursday morning, Colligan laughed off the idea that any company — including the wildly popular Apple Computer — could easily win customers in the finicky smart-phone sector. ‘We’ve learned and struggled for a few years here figuring out how to make a decent phone,’ he said. ‘PC guys are not going to just figure this out. They’re not going to just walk in.'”
Full article here.
MacDailyNews Take: Palm CEO Ed Colligan is in for a rude awakening.
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Doesn’t it make you want to fast-forward time?
I love my Treo but I can’t stand arrogance. I may not immediately get an iPhone but really hope it is great. I’d love to see this guy eat his words.
I was awakened rudely once.
Obviously, Palm CEO isn’t a student of infamous statements by other tech CEOs from the past.
heh, O ye of little faith.
Peterson, was it your wife who awoke you rudely? I hope she wasn’t doing anything naughty!
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Will these guys ever learn? Do you think Michael Dell wishes he handn’t spouted off?
They don’t know nothing! I have a Treo 650 and it’s GUI sucks (and I think it’s the BEST the phone market has to offer to date).
I’m praying that the iPhone has an integrated (and obviously syncable) Address Book, iCal, Mail and browswer (tho the last 2 are “nice to have”). That and a mobile version of Mac OS X, of course.
Yes, MDN is quite right: they ARE in for a rude awakening…
didnt they(the tech industry) “learn and struggle for a few years” figuring out how to make a decent MP3 player.
…and look who walked in.
MW: new, as in, a new era is upon us.
This from someone who owes quite a bit of his business to the foresight of Apple and their (ultimately ahead-of-its-time) Newton project. Has he forgotten about that?
MDN word: Job, as in they might be out of one soon.
If there was EVER a company that deserved the “beleaguered” label, it is Palm. These guys are in serious trouble, and the Palm CEO’s braggadocio is mere whistling in the dark.
I’m ditching my Treo as soon as the iPhone comes out. It’s okay, but definitely not an Apple experience.
That’s an amazing photo. How did they get Chicken Little, Wayne Newton and Mark Foley all together for the shot?
Does anyone else think Bill Gates neck looks wierdly long in that photo? It’s either proof that he’s an alien, or he’s been doing some mighty effective geek stretching.
I have a Treo 700P that I would dump today for an iPhone that had similar features but WORKED RELIABLY. The Treo is CRAP but it is the same sort of crap that PC users put up with day after day. Most people who have one probably find it acceptable because it acts like a PC. It hangs for no apparent reason, crashes, doesn’t work as expected, has serious user interface problems, etc. I have had this one through tech support and have had it replaced under warranty but it is all the same. I am sure not the only person out there with these problems. When the iPhone comes out it will be, again, like the iPod. People will see how a smart phone should really work, reliably and simply… and the rest will be history.
The real problem is there is no good alternative out there. Apple, are you listening?
Maybe he meant to say, “I hope and pray they don’t just walk in.”
Believe me if Apple does release an iPhone, they will sell more units in one quarter than Palm sells total in an entire year. MDN nailed it, Colligan is definitely for a rude awakening.
Palm-type phones have a distinct market. Most people own less featured phones and that’s a market where Apple can succeed.
All Apple needs to do is make a sexy phone with a great interface that syncs contacts, photos, calendar, and mp3s to a computer better and simpler than the competition. The best connection/sync to the computer is the key feature.
No need to have browsing and email. It doesn’t even need to have a fantastic camera. Those can be added years later (or not) after the initial phones gain wide acceptance.
Jobs always talks about how Apple is a software company as well as a hardware company, “…it’s what we do best.” Is it me, or has Palm been struggling for years with how to make software for their crappy little devices? To me, they’re like Real Networks, I can’t believe they’ve blown such a lead once the Newton left the market. Let’em sleep with Microsoft…
Apple has a talent for spotting gaps in the service offerings of companies like Palm and basically creating a whole new market by catering to it. It’s not going to be what you think, Ed.
Famous last words…
It’s not like Apple had a thought last week and decided to develop a phone for release in a month or two. Apple’s been working on this for years. Jobs is not going to allow something as important as a new consumer market and device to be released until it’s perfect, AND significantly changes the existing marketplace.
We may not know much about the iPhone, iChat mobile, or whatever it’s going to be called, but we do know that if Apple decides to take on the likes of Blackberry, Treo, etc., Apple’s offering will be much easier to use and actually fun to use.
I had one of the first Treo 600’s and I’ll tell you what, it’s not going to be replaced with anything Palm.
…even if its better than Blackberry, certainly better than any Windows CE crap, and any other phone out there.
Go Apple.
“They couldn’t hit an elephant at this dist…” (General John Sedgwick, battle of Spotsylvania, 1864)
Ed “I’m just an old fashion guy” Colligan makes a great antediluvian phone. What he doesn’t understand is that Apple wants to make communication devices that’ll make his mobile look like a two cups and a string. I suppose that Ed’s myopic tunnel vision is an occupational hazard of working with Microsoft. His next quote will be, “How’d they do that?”
“First they ignore you, then they laugh at you, then they fight you, then you win.”
-Mahatma Gandhi
Guess at which stage Palm CEO Ed Colligan is right now?
I don’t know why he’s laughing. His company isn’t doing all that well. They’ve droped Mac support, not that it was any good to begin with. It seems nobody takes Apple seriously and yet all signs are showing Apple is taking market share and there products are selling like hotcakes. If I were Palm I wouldn’t be laughing for very long but watching my back. Apple is coming.
He mentions struggling for years but he didn’t mention the fact that they are still struggling and losing out.
He isn’t afraid, because he thinks in evolutions.
Apple and Steve Jobs think in revolutions. They will come with something that hasn’t been done before.
The iPod wasn’t the first, remember!
Seriously, what did you expect him to say? “Dear shareholders. Dump all of our stock immediately because we have no way to compete with a rumor.”
Unhappy,
My 700p crashes almost on a daily basis as well…
I really like all it does and can’t live without the addressbook and contacts features…but man, what a pain to watch this thing crash so often.
Isn’t Halloween over? That’s one scary picture.
Some people just take a little bit longer than others:
‘We’ve learned and struggled for a few years here figuring out how to make a decent phone,’ he said. ‘PC guys are not going to just figure this out. They’re not going to just walk in.'”
Replace phone with MP3 player, and you’ll have Creative’s attitude three years ago. I pity the poor folks who work for Palm; they’ll be the ones losing their jobs while this buffoon will walk away from the wreck with a wad of cash.
MW: ‘full’, as in ‘full of sh*t’
Oh yeah, the Palm CEO really knows what the hell he’s talking about — Palm is almost bankrupt, their stock was almost delisted a few years ago b/c their trading price fell under $1 a share until they had a *REVERSE* stock split of 1 to 25. They can not turn a profit. They haven’t updated their Palm Desktop software in years, they have the worst support on the planet. They have no idea what their customers need or want. Yeah, this guy is the real model of genius in this society.
I agree with him. PC guys are NOT going to just figure this stuff out. But unfortunately for him, Apple is not a PC guy.
If Apple makes any real connection between the iPod and iPhone (whatever that can mean), AND IF, Apple makes their phone compatible with all services available in the USA and Europe, it will pretty much take over. But what I see is Apple releasing an excellent product that will work with T-Mobile and maybe one other US carrier, but be totally compatible with everything else in the world. So the iPhone will ultimately be a whimper in the US and maybe succeed overseas.
I know I know, its way more complicated than that, like Verizon’s stick-in-the-mud, absolutist, control feak, milk every fraction of a penny from the customer way of doing business they do – but, without full carrier compatibility in the US, the iPhone will simply not be life altering like the iPod is. Cruel but obvious. Apple’s got to do something to make their iPhone compatible with all carriers.
I have to a agree with this guy. This is not something you walk right into. This can go either way – massive success or horrible failure. I suspect he’s just nervous about this and he’s blowing smoke up our asses. Funny though how Palm is barely staying alive, so maybe he should watch what he says.
Ed Colligan makes the mistake of assuming that Apple will be making a phone that’s just like all the others, but in a pretty white case. We know that there would be no point in doing that as there are already plenty of phones on the market. The problem is that there are plenty of poor phones on the market.
What Apple always does is to focus very firmly on what people want to do with the product and how to improve the user experience. Nobody who reads MDN will be at all surprised if Apple approaches the concept of cellphones from a completely new perspective, however it will come as a huge surprise to Colligan.
I have had more than 11 treo650’s in the past 18 or so months. Perhaps more but I lost count. I keep exchanging them becuase they crash, won’t turn on, … They are absolute junk. The reason I keep it is because my company supports email on this via Goodlink. Can’t wait for the iPhone.
‘We’ve learned and struggled for a few years here figuring out how to make a decent phone,’ he said. ‘PC guys are not going to just figure this out. They’re not going to just walk in.'”
Yeah, before iPod, Apple didn’t make mp3 players too.
I hope that we are ALL in for a ‘rude awakening’.
There are so many phones trying to do so many things that Apple can’t succeed by adding features. I think we me be shocked by what ISNT included. But what IS included I hope will be great and simple. I expect the iPhone will be so rude an awakening it will take us all a few months to realise its brilliance.
Yeah, pr he looks like ET’s dad. MW: “being” – oh, no! They’re coming!
It’s all good. Steve Jobs will note down that statement somewhere, then write a “well done team” email noting that the iPhone outsold Palm in its first year and Ed’s palm is pretty hairy.
Apples been working on this since 2002 BOZO.
They are just now ready to pounch on the competition.
WHy?
Because cell phone/MP3 players suck right now.
I will drop Verizon in a minute for a Cingular/ichat phone.
What’s that black blob on Gates’s shirt? Did he hang a fu#kin’ Zune around his neck?
Hey lemmings, wake up!
Two words: Windows Mobile. What consumers want is Windows everywhere. Windows, Windows, Windows, get it? Civilization owes a debt to Microsoft and their well designed, easy-to-use solutions. If you have Microsoft products everywhere, everything just works. Why would I want to break that up with Apple’s shoddy, rushed-to-market, difficult-to-use products? Get on board before it’s too late–Redmond has a plan, Cupertino doesn’t.
Just as Zune will destroy the little iPod, WIndows Mobile + Palm will obliterate the iPhone. Apple doesn’t have a chance.
Your potential. Our passion.
“PC guys are not going to just figure this out. They’re not going to just walk in.”
cough…cough…NEWTON…cough…cough
Does this guy need a history lesson? Does he not remember who PIONEERED the PDA market?
Does he not know who took a segmented DAP market with horrible hardware and even worse software and turned it upside down?
Apple has the same opportunity in the cell phone market. The hardware stinks, the software is even worse and the integration to both the PC and the net is just horrid. The only thing I can see holding back Apple will be the cell phone companies, who aren’t the easiest companies to deal with.
He said it best a “DECENT Phone”… I love my Treo but if better comes along and more compatible (i.e.updates software???), Good Bye Palm
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to everyone who uses palm swith to nokia phones and learn how to us itap or t9. these phones have already blown palm out of the water. I hope apple can just keep it simple to build a great phone.
Zune Tang,
I currently have a WM5 phone. It’s HORRIBLE. Worst mistake I ever made, but me SE S710a died and I needed something. I thought I would give MS a chance, maybe MS could do something right for once.
The phone will restart on its own several times a day, even in the middle of calls. It takes many button pushes and steps just to do anything on it (very Windows-esque). The GUI looks like something from 1996. The hardware itself isn’t such a bad design (the HTC StrTrk) but the OS is just horrible.
Although the OS X MissingSync for WMA by MarkSpace is a killer product. It actually works better than MS’s own ActiveSync program (which I use on my work PC).
Just like the Republicans, America is tired of Windows.
I use toilet paper to wipe zune tang from my ass.
Your toilet. Microsoft’s mess.
Just remember those words macman. I find it ironic to say the least that senator Rangel wants to institute the draft again. Hopefully your young enough to have to go. His age limit is 42!
I’m an early adopter and like most, early adopters I’m very tech savvy. Having used Palm PDA’s from the original, current crop (Treo, yada, yada), various cell phones/”smartphones” (misnomer) I can say there is a huge opportunity for Apple to take this market. Why? All the fore mentioned are shit.
Consumers will flock to Apple if they do what they do: make high tech simple, functional and cool.
Rock on Steve!
One more thing®: Palm is dead; they have been dying for years. And what RIM started, Apple will complete.
My wife has a Treo and we both hate it. It’s a crappy phone and a crappier PDA.
It won’t take much to outdo the Treo and MS powered smartphones.
A rude awakening indeed.
I too have Windows Mobile on my Motorola Q. The hardware is great, but the software sucks. I use exchange to sync with my work email. The thing syncs maybe half of the time on schedule like it is supposed to. Most of the time, I push a button and wait for the command to go through. I have to restart it at least once per day. The only reason people put up with this is because it is supposed to work with exchange. So I use put up with the shitty software because I’m locked in by exchange. Microsoft considers this a success.
The Palm TREO???? OMFG!!!!! It is one of the worst phones I’ve ever had. RF signal was so bad, I swear you needed to stand next to a GSM tower, and hope the moon was in the right phase to work. The Palm OS crashed so often, that I eBAyed the POS to some moron who wanted it.
As for Windows Mobile, it’s a yawner. It does sync very well with Exchange, so I can’t complain there. But it crashes a lot.
The Symbian systems (Nokia and Sony Ericsson, mostly) were actually worse than Windows with the only advantage is that is the anti-Microsoft.
I expect that Apple will do better.
As for Rangel and the draft, his point was that the poor and ethnic minorities are doing all the fighting for the rich and white. And they aren’t signing up for this loser war in Iraq, so the Army, especially, is running out of soldiers. So Opie, typical right-wing, uneducated babble from your ilk.
I don’t like the draft, but I don’t like rich white guys in Washington not sending their sons and daughters to war. Of course, this rich white guy served 6 years as a Navy Officer, so I guess I have some standing over a young putz like opie who probably is still in diapers, and hasn’t done anything to serve his country. Typical Republican White Trash.
I’m really looking forward to Apple entering the phone market, but in the meantime, those of you looking for a really good smartphone that just works with your Mac, check out the Nokia E61. I’ve owned Palm handhelds since the first Palm Pilot (I think 5 or 6 models in total), and I have been a big Palm fanboy for a long time, but the Nokia E61 is the phone that finally allows me to ditch the dinosaur Palm OS forever.
The E61 has WiFi, quad band GSM, bluetooth, qwerty keyboard, nice large hi-res screen, WebCore based web browser (that’s the engine Safari uses), pop3/IMAP/blackberry/MS Exchange email support, and it syncs addresses and calendars with Address Book and iCal via iSync. No extra software needed on your Mac at all! You can even install additional Symbian S60 applications via your Mac and BlueTooth. There are a lot of great apps for the Symbian S60 OS. I’ve found apps to replace everything I used to use on my Palm TX for it. It even has support for BlueTooth GPS devices out of the box. Battery life is amazing on this thing too, and there are lots of great themes that can be easily installed via BlueTooth.
The Nokia E61 is the must have smartphone/PDA for anyone who’s a real gadget nut like myself. If you don’t need/want the Wifi, there’s also the E62, which is pretty much identical except for the lack of WiFi.
Apple contends that this sector designs phone not for the expressed purpose of people to people communication but to maximize profits. In other words, profit determines design.
A perfect example of this is Microsoft operating systems and Zune. Their first though was, “How can we quickly maximize profits from the suckers who buy our junk?”
But Apple thinks differently. What moves phone design is how best can Apple engineers and designers optimize communication between two or more people.
Bottom line, Apple is going to market a stunning communication device that will attract people.
OK people, let’s not hyperventilate. Of course he’s concerned, but as the CEO of a multi-billion dollar company, he has to act in a manner that will reassure stockholders. What did you reasonably expect him to say? “OMG!! The iPhone is approaching fast! Stock up on canned food, bottled water and batteries! We’re doomed! Doomed, I say!”
Any executive worth his salt would be taking the threat of competition very seriously, but absolutely would not be urging stockholders to man the barricades. Their stock price would crater if a company exhibits public panic. They may very well come to the conclusion that they are in fact doomed, but they can’t just come out and say it.
I’d almost consider this vaporware except that apple never announced an iPhone. speculating is fun, but wake me when it actually happens and I’ll buy one.
Why should Palm be concerned? They were concerned when their shares felt from *four* digits to *two* within 1.5 years. Now there is no concern anymore, they are just waiting for a buyer (MS, Nokia etc).
.RO,
You forgot to list AAPL has a potential buyer.
Several years ago Palm bought all the intellectual property from Be Inc. (BEOS). Apple initially considered buying them instead of Next for their next gen OS which resulted in OS X. The purchase would not only remove a player in the smart phone market, but give Apple access to a great repository of code and ideas.
Steve should ask Dominic Giampaolo what he thinks of the idea. I think Dominic is now on Apple’s payroll, and I’m sure he would love to resurrect parts of his dead “baby”.
Life has a strange way of coming around full circle.
omg, are you kidding me
#1 windwos mobile is a peice, locks up, incompatible, needs rewritten software from release to release, unreliable, slow.. etc etc….
and PALM OS.. just because 99 billion people use the treo doesnt mean its good, its the same single threaded POSOS that it was 10 years ago.. its a complete joke to use, its seriously like its not really 2006 over at palm, they still think its 1992.. I jsut dont get it.. utter crap
I just hope apple gets on CDMA so we can see speeds of 800k or so.. you will need it for ichat video confernceing.
“Seriously, what did you expect him to say? “Dear shareholders. Dump all of our stock immediately because we have no way to compete with a rumor.””
uhm, no I would EXPECT him to say “hay guys why dont we try to come up with something that actually works”
tt,
Thanks yes. I really don’t like Verizon, but its also really all I’ve got access to. So yes, we need CDMA.
IF Apple comes out with an iPhone, I have confidence that they will be the first company to have everything work great. Some phones have had good cameras, or good chat, or good battery life, or good looks, or a nice GUI but I have yet to find a phone that has it all. I have faith that Apple wil be able to put it all together. They might have one new feature, which everyone will think is why they win market share. But the new feature will only tie everything the phone has together, in a logical way, to make a phone that JUST WORKS how people want. It’ll have good call quality, and good messaging/e-mail, and a nice music player. I can’t wait till MacWorld to see what else comes out. The iPhone will not be ground breaking, but it’ll tie together everything very nicely.
Wow. Lots of Posts.
MDN’s take is spot on.
Colligan: that’s exactly what the music industry said about iPod/iTunes.
It’s exactly what the movie moguls said about Pixar.
It’s what Microshaft and Dell have said about Apple.
Just know, when Steve Jobs sets his mind to enter an industry, he’s going to end up doing it better than you. Prepare to be pwned.
@not me:
Best Post. EVER.
Anything Apple could create would blow doors on the Palm Treo, which is a piece of junk. I have had to set these up for my bosses and they are always a bitch. Not to mention that the things kept turning off on him without him doing anything, and constantly lose wireless connections. After 8 months of frustration, we got him a Blackberry and he is completely happy now. Needless to say, Apple’s real competition will NOT be Palm, but Blackberry.
Pretty funny when you think about the names of the products being fruits and berries. You’d have to be NUTS to buy one!
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Remember Palm owns it’s well being to two very different companies.
Apple for it’s orginal software and Hamdheld for it’s Tro!
So what has Palm done lateley?
Not much…
Hey Zune Tang, good one. You’re almost as good as Sputnik. You’ve got the right attitude, just need a few more puns and turns on a word to flavor the sarcasm with more zesty understated humor.
Anyway, I’m certain Apple did design a PDA that was very close to being manufactured but decided at the end not to release it. Read Jobs quotes about the Apple PDA very carefully and you’ll see that. So Apple has plenty of experience, and maybe not with rev 1 but eventually, they’ll be coming after the smartphone market.
No iPhone, now shut the fsck up. – Steve Jobs.
The only way Apple could win with a iphone is if they threw everything in it but the kitchen sink, a flash based laptop handheld device of some sort.
It won’t be cheap, because Apple isn’t going to touch the low end market subsidized by carrier money. We will have to pay, but it will come with a ton of features and geniunely be very very useful.
It needs to almost replace the laptop in fuchionality.
Remember something children, there is a huge problem with heat in present day performance laptops. Sure Intel gave Apple some time with it’s cooler processors, but eventually time will catch up and a new device will be needed.
Flash based to reduce the obsolete hard drive, save battery life. Auto file backup to .Mac, it’s going to be a great innovative and very useful device.
Prepare to pay.
Make a phone that does not require a daily battery pull and you already got Palm beat
That’s funny. I just auctioned off my Treo 650 on ebay. As phone it was completely horrible. Not to mention the Palm desktop software still looks like it did five years ago. I went back to my Sony W600i until the Apple iPhone arrives.
If Apple just ordered up 12 million for the first shipments, even Microsoft will not be able to save Palm from ruin.
Apple scan offer a cell phone recycle program. Trade in your current cell phone and get $$ off on a new iPhone.
Macworld in Jan.?
If I were the Palm CEO I would not necessarily laugh, my question would be why should it matter.
If Apple said they were coming out with a Newton like iPhone, then all this ruckus would have relevance.
One is a PDA/Phone the other is an iPod that makes phone calls.
I wonder how much he’s laughing now?
He pulled a Bugs Bunny.
Started off laughing riotously and ends up crying bitterly.
How you like DEEZ NU–I mean APPLES!!
‘PC guys are not going to just figure this out. They’re not going to just walk in.'”
yea….Right Apple is not just PC guys!!!
Great to read this years after the fact.
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