Apple is pledging assistance to its Japanese customers affected by heavy rainfall in July…
Tag: customer service
What writing a letter to Steve Jobs taught me about Apple’s incredible customer service
I was a particularly precocious teenager…
Employees sue Microsoft over PTSD after company required them to watch child porn and murder
Two Microsoft employees who had to watch ‘horrific images’ of murder, child pornography and bestiality…
Apple recalling small number of 3rd-gen Apple TVs
Apple yesterday began contacting some customers who recently…
Woman’s Samsung phone explodes, burns her bed; now considering upgrading to iPhone
It exploded and it was hissing and spewing out fumes and chemicals…
Comcast Confessions: Why the cable guy is always late
Comcast is in the process of acquiring the second-largest cable provider, Time Warner Cable….
20 ways Apple masters customer touchpoints and why it’s great for business
Customer touchpoints are all the different ways consumers experience a product or service…
Apple looks to lift online sales by cutting refund times in half
Apple Inc has cut in half the time it takes to give refunds to online store customers…
Forrester: Apple falls below Samsung, Microsoft, and Sony in customer service satisfaction
Samsung, Microsoft and Sony passed Apple in a 2014 measurement of customer opinions…
