Apple working on fix for iPhone X cold-weather issue

“Some iPhone X owners have apparently been having issues using their brand new devices in the cold,” Mariella Moon reports for Engadget.

“According to a few users on Reddit, the pricey phone would stop recognizing most of their touches as soon as they step outside,” Moon reports. “It would happen even if temperatures are still within 0 to 35 degree Celsius — Apple’s recommended ambient temperature range when using iOS devices.”

“The issue sounds like a dealbreaker for people living cold climates or anywhere with four seasons,” Moon reports, “but based on Apple’s response to The Loop, it could be fixed with a software update.”

Read more in the full article here.

Dave Mark reports for The Loop, “We asked Apple about this situation and they sent us this response:”

We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update. — Apple Inc.

Read more in the full article here.

MacDailyNews Take: It’s nice to know Apple can fix this with an update.

12 Comments

  1. Happy Veterans Day to our MDN Vets! I believe it was you that John Stuart Mill was speaking of in his famous quote below:

    A man who has nothing for which he is willing to fight, nothing which is more important than his own personal safety, is a miserable creature and has no chance of being free unless made and kept so by the exertions of better men than himself. – John Stuart Mill

    1. Ignoring for the moment the flood of millions of malware apps downloaded from the Google Play Store this past month, here are some recent tech news headlines:

      • Google doubles warranty on its slow Pixel 2 and Pixel 2 XL phones amid screen burn-in, audio flaws

      • Google won’t rollout the KRACK vulnerability fix until December

      • Some Google Pixel 2 XL oleophobic coatings are already wearing off, leaving behind smudges

      So maybe you should have ‘looked back’ MMaj. I personally can’t imagine putting up with Android or Google hardware blunders.

      1. Good points, DC, but that really doesn’t solve Apple’s problems with iPhone X. I mean, if half your 8th grade class failed your math exam that doesn’t mean because you got a D on the same exam it suddenly is an A.

        1. An entirely fair comment. I’d ranted before the iPhone X came out that it was very likely to have Version 1.0 Syndrome, aka bugs. That’s the ‘bleeding edge’, typical of new technology.

          In this case, we have relative comparisons. Both the Pixel and the iPhone X have problems. iPhone X has less critical problems while Apple has been much swifter at solving their problems than Google. The much more vast difference remains their operating systems and their associated app ecosystem. That’s where Google seriously face-plants itself daily, mainly from Android fragmentation (the inability to get dire security updates on more than a minority of Android devices) and the lack of effective app vetting at the Google Play Store such that millions of malware infested Android apps are downloaded from there every single week. Meanwhile, Google has the terrific Project Zero team that searches for and finds security holes in other developer’s software but has had no significant effect on Google’s own software download store. That’s blatant cognitive dissonance. How the?!

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