Apple announces ‘Multi-Touch Repair Program’ for iPhone 6 Plus units with ‘Touch Disease’

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device.

If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, Apple will repair your device for a service price of $149.

Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement. If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.

This worldwide program covers affected iPhone 6 Plus devices for 5 years after the first retail sale of the unit.

More information here.

MacDailyNews Take: iPhone 6 Plus Touch Disease now has a more affordable cure.

Apple faces class action lawsuit over iPhone 6 ‘Touch Disease’ – August 29, 2016
Apple accused of iPhone 6 ‘touch disease’ defect – August 24, 2016
Common design defect said to cause failure in many iPhone 6 Plus units – August 23, 2016
New iPhone 6s bend test reveals super-strong aluminum shell – August 19, 2015
Analyst: Apple’s ‘iPhone 6s’ to feature stronger 7000 series aluminum, slightly thicker for Force Touch – June 17, 2015
Next-Gen iPhones could adopt Apple Watch Sport’s 7000 Series Aluminum Alloy – April 16, 2015


  1. Neither my wife nor I have had this issue with our iPhone 6 Pluses. Ours were the first and second sold by our local Apple Store the day they went on sale. Didn’t preorder but spent the night – with others – at the mall.

    The only issue I have is sometimes the screen does not rotate from portrait to landscape (and vise versa). Funny I have caught myself “shaking” the phone as if that were to fix the problem.

    The iPhone 6 Plus has been a great phone for us. Love it. In fact, typing this message on my iPhone 6 Plus.

  2. Yesterday, after owning my 6+ a little over a year and a half, I had to trade my 6+ in because of battery rot.

    My experience with the 6+ was *horrible*. The first unit bent in my (front) pocket (even though it had a case). I rapidly went through four refurbished replacement units because of bad microphones, the article-mentioned touch panel problems, and other issues. Ultimately, the phone I wound up with had a problem with one of the microphones so Siri wouldn’t work with the unit; I gave up trying to get a 100% working phone at that point. A year and a half later, the battery completely dies once I hit 50%.

    Wanted to hang on until a new SE came out. However, I got to the point where I couldn’t get through half a day with my phone (and I am *not* a big phone user; I used to put the phone on the charger with 40-50% power left in the evening). Wound up getting the existing SE model.

    Quite frankly, if I have another experience with Apple as I had with the 6+, I will seriously look elsewhere. One would expect that across *5* phones, I’d get one that worked properly. Never again (bendgate) will I purchase a thin phone from Apple. Also, I regretted the large (6+) screen shortly after my purchase. If I put a decent case on it (say Otterbox — I tend to be clumsy) it didn’t fit in my pocket at all. Even with just a bumper it was very uncomfortable in my front pocket. It is amazing how much better (unnoticeable, actually) the SE is in my pocket.

    I was worried about going to the smaller screen size (vision isn’t what it always was). However, after a day of use, the only complaint I have is going back to the tiny keyboard when texting (I have big hands — though not quite big enough to operate a 6+ with one hand).

    All-in-all, I think the SE is the perfect size (well, expect for the aforementioned keyboard size issue). Hopefully, the hardware will hold out better than my 6+ did.

  3. I’ve had two 6+ replaced due to failure of the touch screen however neither phone was subjected to “multiple drops on a hard surface and then incurring further stress”. I think Apple is trying to deflect blame for the fault onto the user.
    My screen in both instances would simply fail to register touches at random intervals. I could get the phone to work again by holding it in one hand and slapping its face with the other. Over time I had to smack the bitch up more and more frequently. Apple replaced it, no questions asked, when I very briefly explained the problem with the phone. It was like a silent acknowledgment that it was another one of the faulty units.

  4. This is #1 trending topic on Facebook, and it ain’t a PR coup for Apple. People aren’t too happy to pay out $149 to repair a phone still within a 2-year contract.
    I did not buy the 6, but almost everyone I know who did has bent it or cracked the screen or had a failure of some kind. The improvements Apple made in the 6S (stronger aluminum, stronger glass) were a tacit admission that the 6 was built like crap.
    My 7 has had the camera go black. Sometimes it was come back on briefly, then the image would freeze and it would go back to black. The Apple Store replaced it but said multiple people had been in with the same problem, and they didn’t know if it was software or hardware. My replacement 7’s camera briefly went black one morning, but hasn’t repeated the problem since.
    The iPhone IS Apple now. They can’t afford to let quality slip, but it is. The only non-Apple phone I’ve owned was a Samsung S6. The battery life was terrible from the start, but the phone was at least as well-built as an iPhone and over a year nothing went wrong with it.

  5. Problem in iPhone?, i can’t believe that. Most of my friends using iPhone and they didn’t face even one problem till now. But who knows there may be defect in some phones. However iPhone is good product.

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