“Apple yesterday began contacting some customers who recently purchased third-generation Apple TVs, informing them that their devices had shipped with an unspecified faulty part and offering an exchange for a brand-new unit shipped from the company,” Mitchel Broussard reports for MacRumors.
“Unlike some other repair or recall programs, Apple has not posted a public advisory about the issue, suggesting it is a small batch of affected units,” Broussard reports. “As a result, the company is proactively reaching out to owners of the devices known to be defective and offering an exchange.”
Broussard reports, “Our defective Apple TV was purchased just a few weeks ago, and other affected customers are likely to have purchased their devices in a similar timeframe.”
Read more in the full article here.
MacDailyNews Take: This seems to be an issue with Apple TVs purchased very recently. In some cases, Apple is contacting owners of the devices before any issues arise with their units. If you recently purchased na Apple TV, you may be contacted by Apple if your unit falls within the affected serial number range (which only Apple knows).
This is why people buy Apple products. Customer service and satisfaction are paramount.