“Sonja Callahan was getting her 3-year-old son Zander ready for bed. She plugged in her cellphone, like she usually does, set it on her bed and continued her nightly routine. When she was ready to call it a night, she went in her room and picked up her phone,” Nicole Vowell reports for KSL-TV. “‘I felt the back of my phone was just hot enough that it was just too hot,’ Callahan said. She popped the battery out of her phone immediately. ‘It exploded and it was hissing and spewing out fumes and chemicals.’ The swollen and seared Samsung battery put a hole in her mattress and charred her bed sheets, Callahan said.”
A “Samsung [representative] told Callahan someone from their company would be in touch with her,” Vowell reports. “‘He said a dedicated team will contact you within 24 to 48 hours,’ Callahan said. ‘It’s now three days later, and I have not been able to get a hold of the dedicated team.’ …KSL attempted to contact Samsung independently for a statement numerous times, but there has been no response.”
MacDailyNews Take: Ah, the vaunted Samsung customer service.
Don’t settle for cheap iPhone knockoffs. Get the real thing. Save yourself the frustration – and your mattress! Plus, in the rare case that you have an issue, Apple actually responds, cares, and helps their valued customers.
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Vowell reports, “‘Right now I’m terrified of Samsung, I definitely won’t have a Samsung again,’ Callahan said. ‘It might be time for me to get an iPhone.’
Read more in the full article here.
MacDailyNews Take: “It might be time for me to get an iPhone.” Gee, ya think? (You should’ve got one in the first place.)
Dear world,
Stop settling for cheap crap. It costs you much more in the long run.
Sincerely,
MacDailyNews
[Thanks to MacDailyNews Reader “SMan” for the heads up.]
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