Casey Neistat has produced the video (below), “iPhone 6 Lines and the Chinese Mafia,” which details an iPhone line outside Apple Store SoHo in New York City.
Neistat’s YouTube description states the situation rather concisely, “This entire experience was disheartening.”
Apple faces a public relations problem here. In person and via email, we’ve heard from many, many people who lined up hours early at their local Apple Retail Stores for iPhones on launch day only to find the place besieged by busloads of Chinese-speaking people who seemed motivated by something other than excitement to own Apple’s latest iPhones. Many of these were suburban Apple Retail Stores in the U.S., located far away from large cities. Very frequently these line-sitters had no English fluency whatsoever, so Apple Store employees and security personnel had a difficult/impossible time trying to manage the lines, maintain safety, assign digital numbers in the queue, etc. These were very obviously not tourists. They clearly did not live in the area. They were quite plainly bussed in to acquire the allotted two iPhones person that Apple allowed on launch day. Witnesses saw them arriving and leaving in crowded buses.
The actual Apple fans dispersed throughout the queue seemed dismayed, to say the least. Some were irate. Many discussed how they likely would not get the iPhone they wanted, that it would likely be winging its way back to China from whence it was assembled to fetch 3x times its retail price later that morning. Many complained that body odor was an issue. The place smelled bad and they wanted to leave. More than a few gave up and left the line and the Apple Store.
People used to line up at Apple Stores and they purposely didn’t preorder their iPhones. They didn’t have their iPhone shipped to their homes for a reason. They went to the Apple Store for the sense of community, for the camaraderie, for the party. At many Apple Retail Stores yesterday, this didn’t happen. If this continues, Apple is in danger of losing something special.
Here’s Apple’s problem in a nutshell: Loyal Apple customers at their local Apple Store had a BAD experience, were certainly NOT DELIGHTED, and left their local Apple Retail Store feeling DISHEARTENED and DISAPPOINTED.
This cannot be good for Apple.
What Apple can do about this is debatable, but something needs to be done. In the U.S., at least, you can’t discriminate. You can’t bar people who live 200 miles away from being bussed in to buy up all of the iPhones in order to smuggle them back into China. Therefore, having a simultaneous launch in China would likely go a long way towards mitigating this black market activity at Apple Stores and making what should be a fun experience into an AWFUL one. This seemed to help the situation last year with the release of the iPhone 5s and 5c which also launched in China on the same day. Or perhaps Apple should require that all launch day iPhone buyers have to sign a two-year contract or, at least, use Apple Pay or a credit card? Perhaps the lottery system that Apple employs in China to discourage scalpers needs to be placed in effect worldwide?
Does anybody have any other ideas?
Direct link to video here.
Related articles:
Apple’s new iPhone 6/Plus become tourist attractions – September 20, 2014
Smugglers cash in on delayed iPhone launch in China – September 19, 2014
Gold iPhone 6 Plus price hits $3,600 in China as delay fuels black market – September 18, 2014
Apple controls Chinese scalpers with lottery; online iPhone 4S sales resume – February 3, 2012
Apple combats Hong Kong scalpers with new iPhone reservations lottery system – January 30, 2012
Apple suspends iPhone 4S sales in mainland China retail stores – January 13, 2012
Beijing’s iPhone 4S turmoil a lesson to Apple, say analysts – January 13, 2012
Beijing Apple Store pelted with eggs after iPhone 4S sales canceled due to scalper fights – January 12, 2012
Huge throng of red cap scalpers crushes Shanghai Apple Store for iPhone 4S launch (with photo) – January 12, 2012
Hong Kong scalpers buy up iPhone 4S and resell them for big profit outside Apple Store (with video) – November 12, 2011
Police, scalpers, and customers clash in iPhone 4S queues at Hong Kong Apple Store – November 10, 2011
iPad 2, white iPhone 4 sparks scuffle outside Beijing Apple Store – May 9, 2011
Apple takes steps to curb rampant iPhone 4 scalping in China – October 11, 2010
Apple shuts flagship Beijing store as scalpers sap store’s iPhone 4 supply – September 30, 2010
I’m sure if Apple couldn’t have launched simultaneously in China they would have. It appears that China has been dragging its feet on regulatory approvals. I’m curious to know if this was an issue anywhere outside of NYC.
It’s clear to me that the Chinese mafia paid off the regulators so they could do this.
Not so sure simultaneous launch would have avoided the situation. This tactic makes more iPhones available to the Chinese market. Simultaneous launch might lower the black market premium, but there will be a shortage everywhere for a few weeks and the Chinese black market is very well developed.
Apple could prevent this by imposing a “no cash sales” policy for the first week, but there would be all sorts of legal problems with that. (Think about a store selling 1000 phones at $1000 each for cash. That’s a lot of money in a retail storefront location)
Apple could put a firmware fix in new phones so that these phones must be registered in the country that they were sold in before they can be used. They could also make it so the the EID cannot be registered again in another country for 1 year. That would end this vile black market buying.
I don’t understand, an article that is basically about how bus loads of dirty, smelly scalpers/mules were shipped in and clogged up launch day lines much to the dismay of actual, and probably loyal Apple customers, is somehow racist because the scalpers/mules were Chinese??? It’s a typical article about the issues revolving scalping and paying mules to sit in line and buy up as much inventory as they can, so they can turn around and sell it for a profit, locking out some people from purchasing the exact item they want or getting any item at all.
It’s an age old issue going back to the days of waiting on TicketMaster lines and getting shut out because the local scalpers shipped in 50 people on the line to purchase as many tickets as possible. (Many of them were dirty and smelly too.) While Apple may not be able to do much about it, it certainly is a black eye on their launch day, as a lot of people will be focused on this story.
Suggesting that they implement a lottery system or any system, for that matter, to deter scalping is in no way racist. Having waited in several Apple lines myself, I can attest that it is a special place filled with anticipation and camaraderie with like minded individuals. Waiting in line with dirty, smelly people, who have no desire to actually own the phone and no appreciation for Apple itself, ruins the experience, no matter what race they are or where they come from.
The Phones that are sold can only be used in the US carriers.
The article is misleading at best
Samsung was fined in Taiwan for paying bloggers to trash Apple.
That is absolutely untrue. All iPhones since the 5s and 5c can be used anywhere even china.
A grab from iPhone 6 specs:
Cellular and Wireless
Model A1549 (GSM)*
Model A1522 (GSM)*
UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
GSM/EDGE (850, 900, 1800, 1900 MHz)
LTE (Bands 1, 2, 3, 4, 5, 7, 8, 13, 17, 18, 19, 20, 25, 26, 28, 29)
Model A1549 (CDMA)*
Model A1522 (CDMA)*
CDMA EV-DO Rev. A and Rev. B (800, 1700/2100, 1900, 2100 MHz)
UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
GSM/EDGE (850, 900, 1800, 1900 MHz)
LTE (Bands 1, 2, 3, 4, 5, 7, 8, 13, 17, 18, 19, 20, 25, 26, 28, 29)
Model A1586*
Model A1524*
CDMA EV-DO Rev. A and Rev. B (800, 1700/2100, 1900, 2100 MHz)
UMTS/HSPA+/DC-HSDPA (850, 900, 1700/2100, 1900, 2100 MHz)
TD-SCDMA 1900 (F), 2000 (A)
GSM/EDGE (850, 900, 1800, 1900 MHz)
FDD-LTE (Bands 1, 2, 3, 4, 5, 7, 8, 13, 17, 18, 19, 20, 25, 26, 28, 29)
TD-LTE (Bands 38, 39, 40, 41)
Notice the TD Bands in there? They are available on every iPhone no matter where there sold
Those bands are for the Chinese telecoms.
My 5s has TD bands and can be used in china with a sim card change.
One other piece of evidence is the fact that the iPhone 6 and 6 Plus use the qualcom MDM9625 LTE chipset which support TDMA bands used in china. you can read about that here:
https://www.qualcomm.com/news/releases/2011/02/14/qualcomm-delivers-faster-mobile-broadband-experience-new-higher-speed-lte
I like the idea of limiting sales to contract-upgrades, or Apple Pay during the first week of launch. That would really put the squeeze on the Chinese mafia. I can tell you from experience, that the 8 chinese people in front of me were all traveling together, and each one of them bought 2 phones (including “grandma”). They all used credit cards, but only one of them spoke english… Weird.
You are right, that was not in Apples control and if Apple made it clear that simultaneous launch wasa requirement China would completely initiate the blackmail tactics.
Go to a different Apple Store and quit your unnecessary bitching. Apple is selling iPhones, that’s honestly all that matters.
So, it doesn’t matter to you that “loyal Apple customers at their local Apple Store had a BAD experience, were certainly NOT DELIGHTED, and left their local Apple Retail Store feeling DISHEARTENED and DISAPPOINTED.”
It matters to me and it certainly better matter to Apple.
Perhaps if Apple hasn’t enough phones to release in both the west and China at the same time, you believe they should release in China first? Of course you would complain about that too. Perhaps you think Apple should delay selling the phones until they have enough for everyone on the planet to get one on the first day? Then no one would feel left out.
Do you ever think before complaining? I thought not.
Where exactly did I write that I believe they should release in China first? I believe no such thing. So, do you ever think before complaining?
It’s not a matter of having enough phones. It’s the Chinese government dragging their feet on approving the new iPhones for use in China. Is Apple supposed to withhold new iPhones from the rest of the world until China gets around to approving them for sale in China? You want to bitch at somebody, try the Chinese government. Meanwhile, get over it.
And what do you propose Apple do about it? Ban Chinese/Asian people from lining up for the first day? You know that would never be allowed (nor would Apple every endorse it). You can’t have a list of “mafia lineupers” because they’ll just change the mules.
The fact is there’s not much Apple can do about it. A simultaneous China launch was not possible due to not receiving regulatory approval yet. Guess what? If you don’t want to stand in line with smelly people (and how are Americans who have been waiting in line for 1-3 days not smelly either?), then get your iPhone the next day or pre-order.
This whole article borders on racist. They seem wistful for an America that would ban smelly foreigners but allow smelly citizens to line up in public. Was this article another Rush Limbaugh inspired rant?
Borders on racism, but isn’t. It’s a legitimate complaint against tactics employed by those using or exploiting mainland Chinese.
There are many Chinese (not from China) who dislike those from the mainland. Hong Kong residents in particular are fed up with piss-poor behaviour (literally) from visiting mainlanders who now have enough cash to travel, but who don’t respect local laws or customs (think your stereotypical “ugly American” tourist, but far worse). Behaviours like letting their toddlers piss (or worse) into shopping mall trash containers really turn you against a subset of people in a hurry.
Hong Kong people behave exactly like mainland Chinese, except they don’t pee in public. Everything else applies.
I never thought I would live to see Hong Kong’s citizens presented as examples of virtuous public behavior. I didn’t think it was possible to be more boorish and rude.
What, Apple should only sell to USA born citizens? What about Naturalized? Apple’s in business to sell iPhones, nothing more, nothing less. I was number 8 in line at a suburban AT&T Store. You know what, there were lots of software engineers from India, should they have been kicked out of line? What about the Filipino in front of me. Stupid article
Ni, but it would be great if only the locals who lived in a city with an Apple store should stay at their Apple Store. I am sick and tired of seeing tourists and suburbanites clog up my favorite joints. If your city does not have an Apple Store, then that is a sign that you should stick with Android. All the Wall-Farts and Worst Buys over in Flyover Country have Fragmandroids, so go buy those.
You have to be joking, because the alternative is that you actually believe the drivel that you posted, and that seems absurd.
The line at the Apple Store in Manhattan (not Beijing) on September 18th, 2014:
I hope that Apple finds a way to improve the new product release day situation, but I think that the outrage is overblown. Apple is not responsible for the line-sitters and the black market operations. All Apple is responsible for is making products that are so desirable that the free market values them far above their retail price for the first few weeks or months after a new product release.
If you want to sit in a line, then do it. If you don’t enjoy it, then don’t do it again. If you just want an iPhone, then I recommend preordering. We preordered an iPhone 6 and it arrived on schedule and my daughter has already set it up.
Line sitting, scalpers, and the black market are parts of every economy. It is often distasteful, but the demand by consumers drives it, just like in the drug trade. The line sitters are just like the drug mules. Don’t blame them, pity them instead because they must be in financial need.
You call that a solution?
Glad I don’t work for you. As long as you are unaffected, the hell with everyone else.
Not everyone is part of the urban elite. Some areas have separation of hundreds of miles between Apple Stores. The question I have is how many Apple Stores saw this phenomenon? The film was in NYC, but I got the impression it wasn’t an isolated situation.
i just came from my local mall. its saturday afternoon and there is at least 100 people in line waiting to get iPhones. most of them are asian. on any other day you’d be hard pressed to even see one asian in this mall
So, lets say 50 in the queue at each of the 250 US Apple stores, on average, each buying 2 iPhones. Thats 25,000 iPhones headed for the black market, with a markup of $1000 or so. That’s approaching real money for one days work. And not a trivial process to boot.
Phony.
Are they only buying the contract free t-mobile phone?
i heard many radio shacks have iPhones just sitting there waiting, cause no one shops there anymore
I wonder if those people realize they are taking a massive crap on top of a sacred Apple tradition. These people belong next to craigslist scammers and internet catfish.
Even if they realized, do you actually think they’d care?
Doesn’t China already have their own Apple “division” that sells fake iPhones with a rip-off Android os designed to look like iOS? If they just stayed at local electronics stores, and supported their local talent, then maybe NYC wouldn’t be so crowded!
The busloads of Chinatown refugees in my Apple Store line smelled like a mixture of wet dog, rotten fish, and used athletic socks.
Lovely experience, Apple. Thanks so much for that. I left without buying anything.
Well aren’t you racist. I already dealt with that type of racism in the 80s and 90s thank you very much. I still get “jokingly” called Mammy every time I visit some of my bros down in the Deep South. Nice to know that racism is still strong in the new millennium, even though the race of choice has changed.
Set aside your tired retread tale over and over tirade. Boo hoo for you … grow up and get over it already!
You are completely wrong. Racist??? TRY REALIST.
You’re an idiot. Go back to where you came from.
Phony.
Even a retired military codger such as yourself should support my position. But at the end of the day, you don’t matter.
He’s a phony.
It’s not racism to tell the truth. Most chinese smell bad. I don’t know why. Lack of
It’s not about racism. It’s about truth. Most Chinese people smell bad. I don’t know why exactly. Lack of hygiene, I presume, or because they eat rats and similar creatures. If you eat a lot of carrots, your skin turns orange; if you eat a lot of garlics, your sweating smells like garlic, and so on an so forth. It’s truth. I met this nice maid employed in a french hotel and she used to complain every time she had to clean a room occupied by Chinese guests. The pillows, sheets, the beds and the whole room smelled like hell, she said. Moreover, Chinese culture approves or ignores or don’t care many behaviors that are not accepted and are punished in occidental cultures.
And it’s not racist for Apple to ban Chinese/Asians from standing in line? Get a grip.
Shame on you.
You’re right, these smelly people came from China, America’s biggest CREDITOR, and they smelled like money!
What exactly do you think Apple can do about this situation?
If you blame Apple for what happened, not to be too personal, but you appear to have misdirected anger issues. There is no law keeping these people from getting in line — If you feel they are spoiling your experience, that’s life. I empathize, but this falls in the category of life. Things don’t always work out the way we want.
Which part of the following did you not understand?
“Having a simultaneous launch in China would likely go a long way towards mitigating this black market activity at Apple Stores and making what should be a fun experience into an AWFUL one… Or perhaps Apple should require that all launch day iPhone buyers have to sign a two-year contract or, at least, use Apple Pay or a credit card? Perhaps the lottery system that Apple employs in China to discourage scalpers needs to be placed in effect worldwide?”
Apple should be happy to have such a product that scalpers love. Is there any fuc**** product that any company produce to get people in lines to buy all over the planet? Nada!
“Give iPhone and me love you long time”-asian woman to cop
No permanent damage here. People understand the situation and won’t lose their loyalty to Apple over this kind of thing. I’ve had bad experience at Apple stores and I got over it. So will others.
No the proper way to run a business, expecting loyal customers to “get over it.” Not by a longshot.
And how would you run it, moron?
In any manner that do not resort to expecting loyal customers to “get over it.” Obviously.
Just as I thought. You don’t have any solutions. You just want to gripe.
I found this to be the case at my local apple store. I have waited in line for every iPhone launch. In the past I generally saw a representation form everyone in the community. However, yesterday was completely different. I have to say that the line management yesterday was terrible. There were people who lined up and then a bus load of other people showed up and sat with them. This was the worst launch ever. I got a phone but not the one I wanted. Oh well life goes on. Hopefully apple learns from this and has security to manage the line before 6 am when all of the shenanigans began.
You’re the same idiot with a different moniker. I think your mommy is looking for you.
Do you have any values or morals at all? How do you feel about having a birthday party in the park for your child and having a bunch of people who don’t even know or like your child show up and expect cake? Then those same people take it to a food vendor stand and start selling it for a huge price. There is not enough for the intended people but hey, get over it, right?
troll.
Call me a troll just because I can’t stand your selfish uniformed morals? Someone like you who didn’t have the courage to fight your government over a stupid war in Vietnam but now take pride in having been without a moral stance? You can’t even get over it and define your life by some other experience other than an idiotic pointless war. I pity you.
We don’t appreciate annoy,pus cowards who use multiple IDs here. Being called a troll would be a step up, and an insult to trolls everywhere.
If you bought cake for your child, it’s your frigging cake and you get to decide who gets it. Those weren’t YOUR iPhones. Apple sells them to whomever has the money to buy them. You can buy online. You can stand in line and take your chances. You can go back at a later date. Asians aren’t stealing your child’s cake.
Apple ‘owns’ the cake and can decide which country they sell it in and how many they sell. The Asian Mafia are stealing the chance for ordinary citizens of the USA from buying the phone.
Apple will sell the phones in China when the Chinese government regulations allow it. The people of China do not have the desire to wait their turn and are generally a society of queue jumpers. Visit there sometime.
Not good!!
“First World Problems” anyone? You should be thankful that your country has many fabulous Apple Stores. China doesn’t, because of many different factors. I’m glad my hometown has the Mall of America, but you can’t say that for someone in Africa or China. Besides, there are more important things to be mad about. Like ISIS, or Russia. Keep that in mind.
Does your name really start with Moon or Kim?
You’ve never lived in the USA, troll.
I have always lived in the US, you troll! I am typing this on an iPhone 4 through the MacDailyNews App! You just hate me because I have Asperger’s. Don’t worry, I’m used to it anyway. So STFU until you know what you are talking about, you Neurotypical!
“Many complained that body odor was an issue.”
Sounds like racism to me. After waiting in line in the muggy Texas night from 2am to 10am, I’m sure the Apple employee who finally handed me my 128GB gold iPhone 6 Plus didn’t find my body odor pleasant, and I’m white. Nobody smells good after line waiting all night, Chinese or not.
No, it sounds like an olfactory issue to me. And the Chinese came into the line smelling like old gym socks. They smelled even worse as they absconded in their Chinatown bus with their black market booty.
Black market? Not very bright, are you?
Only in fscking 2014 America could “body odor” be called “racist.”
Fscking clueless morons.
Saying “members of X minority group smell bad” is the oldest racist trick in the book, and its on full display in this article.
Trust me, the 50 people in front of the U.S. citizens in line at our local Apple Store reeked.
I’ve been to all major Apple launch events. Unless something changes: No more.
Simple solution for this problem: when you buy one or two iphones on lunch day, you need to provide ID and sign up for a two year contract.
Hard to justify that.
I have a sweet grandfathered plan, to get the same amount of data on a current plan I’d have to literally pay double (or, pay $10 more to get 10% of the current data allowance).
You’re damn right I’m going to buy UNLOCKED at full price to keep my old plan.
Wasn’t the Apple store in Hong Kong doing a kind of random selection of people that were interested online previous to the official launch date ?
Amusing to see what happens when the —idle— rich meet the working poor in a slow line.
Black market Chinese mafia pawns are now “the working poor?”
Please, get a grip.
You think the pawns are rich? You think they stand in line for the festive spirit? Someone else is making a buck, not the little grandmas in the line. Anyway, all this happens because somebody in China is —hard to believe, I know— even more stupid than the people lining up outside the Apple store and is prepared to pay a fortune to get someone else to do it. Sorry they spoiled your street party, but that’s capitalism.
Maybe they should open more stores in China? This may seem shocking to your ‘Murican mind, but not every country has an Apple Store.
You give Bloomington MN a bad name.
Because you’ve never been to Bloomington.
So, you believe that loyal Apple customers visiting their local Apple Store should be displaced by busloads of people coming in from outside in order to snap up all of the product to sell on the black market? You think this is a good thing for Apple?
Local? So that means if you live a half hour from the county your nearest Apple Store is, you’re not allowed to shop there? The closest one to me is Mall of America in Bloomfield, yet I “technically” don’t live in Bloomfield. Since Eden Praire doesn’t have an Apple Store, I should just go on their website and NOT participate in the fun?
Exactly! I am a New Yorker who sick sick and tired of these suburbanites hogging our local shops! Go back to your home’s Apple Store! Oh, wait, your small town doesn’t have one? Well…Too Bad, So Sad!
You sound like a New Yorker. Haughty, arrogant and full of shit. Enjoy your filth, squalor and crime. Bitch.
You are a complete troll. You must have 8 different names on this page. You don’t even know how to spell the name of you’re “hometown.” Are you from Pusan or Seoul?
Calm down! I DON’T LIVE IN Bloomington! I said I lived in Eden Praire! I just don’t go to Bloomington that much. Besides, I have friends there! I like to mess with them, and sometimes call that place Bloomfield. It’s an in-joke! GodJesus!
Lying piece of crap Seoul boy.
I’ve never left the country you Dumb Troll! Maybe you are the one who is Korean, and are jealous that Korea can only produce iPhone Knockoffs!
Why do you argue with yourself troll?
Are you trying to take advantage of my Autism, and make me ‘tard rage? Because it’s not working! I’m on my meds! Silly Neurotypical Troll!
Of course it’s a good thing for Apple: they _sell more phones_!
I said that the black market isolde be tremendous.
Why the Chinese officials would forego a VAT of close to 20 percent, is beyond me. They wanted to put the screws on apple? I do not think so. More likely decision in conjunction with WS shysters hoping to manipulate apple stock price. We will see come Monday, when apple releases numbers. If over 12 million, their efforts will be for naught. They just screwed themselves out of VAT collection of around 600 million USD (assuming five million units make their way o the black market). Maybe the WS kickbacks would be well worth it for the individuals. I hope some other Chinese authorities investigate these regulators.
I was told by a Chinese customs official that this case is now being investigated. There is possible loss of up to 10 billion USD because of the inflated imported iPhone prices and lost tax and duty of the smuggled phones. Because the Chinese government is now hitting hard on extravagant spending, loss of government revenue, bribery etc. this will be interesting to watch. There are government watch dogs and officials that are also Apple fans and in true Chinese style all people involved will be investicated, and that includes you grandma. There Is one interesting possibility, because the Communist party is controlled/protected by the Hong Kong triads and local mafia, it might expose more people that are not even involved in this iPhone case. It will be intereting to see if anything comes out of this mess, we will see who has the power.
“What is born from a cat will eat mice.” Unless the cat was last night’s supper.
Is that a old Chinese or Korean saying?
This is all Apple’s fault. If they had made a crappy phone that was not in demand, this never would have happened. They should have known this would happen. They should have anticipated this and made a separate line for scammers. Oh, the horrors of life! I wish Apple had made an Android phone that nobody wanted. That would have been much better.
Why would you want Apple to make an Android phone? That’s like Nokia making an iPhone!
so smelly people wouldn’t stand in line with me?
Wait a minute…did you just imply that foreigners should only deserve Androids? The UN should label that as a “cruel and unusual punishment”!
You are arguing with yourself again, you have serious mental issues Seoul boy troll. Do you get paid by the reply numbers?
I am not from Seoul. Try Eden Praire, Minnesota! Jealous that you live nowhere near a mall as awesome as the Mall of America?
Turn your sarcasm detector on, Christopher.
Got first world problems? The line sitters need a hug.
I was disheartened myself recently when I walked past my neighborhood Apple Store only to find a line almost a quarter of a mile long. And can you believe it? It was full of white people going on about the new Apple Watch, looking for the nearest Starbucks on their iPads, and griping about the 85 degree weather. I can’t imagine how much more difficult their lives would have become if a few folks with a different skin color showed up to rain on their parade.
It was not “skin color” that was the issue. My Japanese best friend complained about it, too. He has very similar skin color to the black marketeer pawns in question.
The real issues were that these people were bussed in, smelled pretty bad, and would not or could not take direction from those trying to manage the lines. They disrupted the entire process and ruined the day.
Unhappy regular customers simply cannot be a good thing for Apple.
So sorry your day was ruined. #FirstWorldProblems
Well stated Regular Reader! If the disruptors can obliged to the rules and common curtesy as everyone else, then there will be no problems. However, instead of blaming those who crashed on the scene, Apple and the people who waited attentively and patiently (regardless of race or ethnicity) get blamed.
After watching the video, everyone would question immediately that the Chinese all paid in cash, and they bought more than two iPhones. Obviously, they don’t have credit cards and the iPhone 6/plus will shift back to China for black market.
Who said Chinese can’t afford luxury iPhone?.
Don’t blame the victims, the ones in line. They are poor and are clearly being used by a well organized criminal syndicate. A couple of days in an Apple line to make one’ s monthly rent.
First of all, Apple doesn’t need to allow people to line up days ahead of time for iPhone launches – if people really want to get an Apple first day, they can order it online like everyone else. The only reasons to allow these lines is (1) Apple marketing and (2) as an activity for parts of the Apple fan community.
These black market line sitters are ruining these two motivations – so if Apple can’t figure out a way to stop them, I think they should just ban anyone from standing in line until an hour or so before launch. It’s not worth keeping this ritual around the way it is now.
Some other posters suggested requiring all first day purchasers to sign a two-year contract or use a credit card. These sound like good enough solutions. It would unfortunately exclude many legitimate Apple customers who can’t do comply for a variety of reasons (poor credit scores, buying an iPhone for a friend, etc), but it would allow enough Apple customers in to make the line ritual worthwhile.
Apple is in business of making / selling iPhones, to ask Apple find a way to stop selling iPhones is ridiculous. People have choices, if they wanted to wait in long line, it’s their business, nothing to do with Apple.
Then why does Apple limit launch day iPhone purchase to two per customer, genius?
Restricting cash-only or non-contract sales would be first day of release only. I don’t see how any of these would stop Apple from selling phones. Are there really that many legitimate, non-scalper, customers that would buy in cash on the day of release who would not buy it the day after?
Also, how are Apple customers standing in line to purchase Apple products NOT Apple’s business? That’s about as much Apple’s business as anything could be.
90% of the posters on this page are interlopers and are here to cause problems.
If it’s not ‘antennagate’, it’s something else every time Apple launches new iPhones.
Go away!
I live in LA and it seems there’s an Apple store every few miles. I have a couple favorites where I purchase/repair/visit when needed. I never go for a new iPhone because the hassle is too much and my time too valuable. Avoid the hassle and save time and order your new iPhone online. Mine arrived this morning by UPS and my new case by USPS and the “rush” I got setting it up immediately – lovely. This is my 2¢ worth of a solution.
That 90% percent was one poster.
Are you referring to me? Because I don’t pretend to be other people. I’m the TRUE and HONEST Christopher Paul Whitney of Eden Praire, Minnesota! Creator of the Famous and Beloved Comic Series “Asperchu”!
I’m referring to you troll boy!
And they smell bad.
iPhone 6 is selling on ebay for up to $9000..I can understand why these people are in line to make a little cash
Actually I have been to all the iPhone and iPad launches and it’s the same guys in the front everyday and it’s really crazy seeing the same people all the time. I don’t care if they are white, brown, purple or green. If they are there launch day so be it, everyone has the right. BUT everyday after also?
I had a smooth and enjoyable experience at the Apple store in Aventura, FL. There were a few hundred people, but everything seemed to work like clockwork. Local food vendors where taking orders and delivering to people in line. Staff was friendly and helpful. It was a mix of anglos, hispanics, russians, jews, blacks, and more. Everyone seemed friendly and sociable as the line wound around the fountain and into the store.
What a load of racist crap. It seems Chinese people – who have not been proven were from China – are not welcome to line up together with genuine “Apple fans”, who I’m sure belong to the writer’s ethnic group and smell of roses. “Many complained that body odor was an issue. The place smelled bad and they wanted to leave.” What a dumb, uneducated – and probably very smelly – ass.
Contact MDN and ask to find out for whom Mr Tamborelli writes for.
Obviously, he writes for MacDailyNews and it could simply be a pen name. Your suggestion is pointless and meaningless.
And witless.
here are the important points:
1/ it would be useful to know how much money the brokers are paying the people to sit in line and receive 2 iPhones. anybody able to site links to this info?
2/ anytime you use an ethnic reference to refer to “those people” or “others”, to make a distinction between yourself and them, you need to be careful why the ethnic reference is being used. most of the time, there is no need site an ethnic reference.
3/ do you think that only chinese brokers are paying chinese to stand in line?
think again, usa caucasion brokers are also paying usa caucasion homeless people to stand in line as well. google it.
4/ launch night experience: this is a legitimate topic to talk about. all of reading this far into a forum for sure we all love mac and iPhone and iOS. the loss of commaraderie and enduring staying up for 1 or 2 nights before a launch is something to talk about. but people who just bitch and moan and leave due to so many people obviously in line just to make money for themselves by immediately handing over the new iPhone to resellers is in fact life. its how it works. get over it. endure it. talk about it. but don’t resort to race bating just to bitch about not having a 20-something white person stand next to you in line.
lastly, my perspective has been shaped by having lived in china and in hong kong. i myself felt discouraged at having to wait WEEKS before i get new products from apple in hong kong and in shanghai.
apple itself used poorly trained managers to handle initial launches in china. riots occurred in beijing.
but apple got better managing it with creating crowd control mechanisms and pre-orders and demanding ID and requiring a credit card.
blame apple for not creating a better system to try to prevent resellers from taking so many of the initial phones. they will improve their systems.
angela arhendts where are you? still smiling at people in sydney? step up to the plate angela. were waiting.
How about a valid driver license and a recent utility bill that corresponds to the identity on the license?
This really isn’t a race issue. This store, this time happened to have a lot of Chinese (probably Chinese mafia organized), however, in the past at other stores, I’ve seen the same with Russians, and it’s always an issue with unorganized homeless being hired, Craigslist kids, etc…
One thing Apple could do is pre-authorize the sales for people in line, doing this via credit card only. While there are legal issues with not accepting cash, there are exceptions, the biggest of which is where not accepting cash is due to the impracticality or risk… both of which would be real here.
Essentially, Apple could have people monitoring the line over night and the day before. When someone enters the line, they great them, do the pre-sale authorization. The pre-sale authorization doesn’t need to be for the full amount, it could just be a deposit.
In the past, Apple didn’t sell unlocked iPhones until weeks after launch day. That might also be a way of dealing with this.
Whatever the case, making the line experience better is definitely worth it for Apple.
How about ICE does spot passport visa checks – that would have dispersed the apple SoHo line in 2 seconds flat. It was not fair to subject the Apple store employees to unvaccinated, undocumented foreigners in such huge numbers. If you have any immune system problems, stay away from the Apple stores in NYC for a few days.
This is not a new problem. My last year working at the Apple Store was the first year of the iPhone (2007-08). It was that year that the vibe of the Apple Store shifted from a friendly, laid back sort of community center for Mac users into something else entirely. Busloads – actual busloads! – of non-English-speaking Chinese people would pull up directly in front of the store, line up, and all buy the 5-iPhone maximum. It was insanely frustrating and demoralizing. Apple was responsive to the situation, first instituting the maximum of 5, then I think they even lowered it to two, and barred cash payments.
This experience turned working at the Apple Store from something I loved into something I hated, and I quit the day the 3G came out.
The majority of people in line are CHINESE! Just to be clear the ethnicity. Asians can be Korean, Japanese,Vietnamese, Philippines, Laos etc …I don’t think they look in anyway or spoke the same language. These are Chinese people buying to resell in China.
This confusion is similar to that of USA citizens when they say “I’m American,” whereas an american can be any cuban, Mexican, peruvian, Chilean, Brazilian or panamanian citizen. China appropriates of Asia as USA appropriates of America. I’m EU.
Japanese Apple Stores experienced similar situation.
A man put a picnic sheet and left ,hours after 40 Chinese came and broke into the waiting line.
But I heard that some of the stores invented a great method to prevent them from buying iPhone.
They ask an email address and a valid mobile phone number in Japan. It was very effective in our country where people have over one phone number per capita.
This is sad. It’s so obvious what is going on……
We live in a Free country, freedom to travel, freedom to buy, freedom to move.
To say that Apple has a PR problem by having lines of Chinese is not only stupid, borders racism and ignores who police the street if there is a crime
Do Apple request ID to enter their stor or buy their products??
Seems the simple solution is for credit card sales or cash sales only if supported by a valid proof of identity ( library card, drivers licence etc.) with a local address.
I went to my local Apple store on Friday, was amazed at the amount of Asian faces in the queue, now I know that evey Chinese student in the area was doing, who can blame them , but I will never queue foe an apple product And I am annoyed that I have to wait 2 to three weeks fora phone just because the Chinese are willing to pay twice the price. I live in regional Queensland. Australia, and nearly every iphone 6 From my store was shipped back , We have a large international student population but so do many and I mean every major city in oz has to , so how many phones where shipped back just from Australia
I’m with the lottery.
Make it even 20 bucks for a ticket, redeemable for something from the AppStore or the physical store.
Hell, the thing costs 1000 USD here (depending on the model) – 20 bucks is NOTHING.
That said, I’ve never felt the need to buy anything from Apple the day it was released.
I’ve got a life besides Apple gear.
What a weird thread.
Let’s everyone take a shower, take a nap and let Apple sort this out.
I heard Samsung sent in all the foreigners to buy out iPhone supplies so legitimate customers couldn’t get one and would have to buy a Samsung phone. Is that marketing genius or what?
First of all, MAFIA implies somehow they are organized crime and stealing them. Merely hiring a bunch of people to buy phones at FULL RETAIL is not organized crime by any measure – well, other than as a crazy racist because “they don’t look like me.” It’s a FREE COUNTRY. You are free to buy prducts with your money – whether you stand in yourself, order by mail or hire someone else to do it is totally LEGAL. it’s NOT stealing. Your requirement is people who buy products show enthusiam? You feel the same way about yugurt? Yea, this whole thing sounds ike some crazy racist who was bored at that ranch and decided to drive to NY?
Here’s the easiest way to fix the problem: limit all sales of CARRIER phones (ATT, Verizon, etc) to activations. If you’re not activating with a contract, no sale. If you’re black, white, Chinese, etc and you’d like to activate a phone, come right in. No racism, no problems. The only requirement to purchase a carrier phone is to activate it.
I went in Tmobile in very small town today and traded out 2 iPhone 5s’ for 2 16GB Gold iPhone 6 for wife and daughter just now. 2 Chinese gentleman came in asked to buy iPhones w/o contract and pay full. T-Mobile told them you CAN NOT buy phones that are not activated PERIOD. They just went to Sprint and picked up a couple. I saw them leaving with Sprint bags. I walked out with 2 phones and ZERO down.
There were two problems created by these people paid to buy the new iPhones. One, of course, was the depletion of the Pluses, and the other was the extended wait times for those who were in line to buy for themselves. Last year I was in line at 4:30 a.m. at the Tyson’s Corner Apple store in McLean, Virginia. By 9:00 a.m. I was across the street eating breakfast and plying with my new iPhone 5s. This year, no breakfast. Even though I was in line at 4:00 a.m., It was 2:00 p.m. before I got my phone.
Simply limiting payments to credit cards would solve most of this problem, but Apple bears a lot of responsibility for this, too. Apple *knew* there was huge, pent-up demand for the iPhone 6 Plus, thus also knew that the lines would be exceptionally long (and knew that scalpers would be out in huge numbers). Yet, at Tyson’s Corner, there were half as many employees this year than last year. This was a major customer service failure that will always remain in my mind as when the Apple Store experience jumped the shark. I won’t ever be in line there again.
1. Just wondering how many who are abusive of Apple are actually android fanboys.
2. I won’t be surprised if a company that went to an extent of cheating their own customers by providing wrongly boosted numbers on the performance of their devices to actually even sponsor these people to be in line just to spoil Apple’s great customer buying experience. Do not forget the news that came out last year that S**sung had few of people in line to understand why Apple products alone can create such enthusiasm.
3. For those who honestly felt bad, i can empathise what a great turn off it would be. But, if we all get out of this and were to genuinely consider our various customer service experiences dealing with any other company Apple would still be by far the best at providing great service. Hope something is done about this. Even if not Apple will be the best for me.