Users report dead Apple TVs after installing software update; manual downgrade reportedly resurrects device

“Problems associated with the latest software update for the Apple TV set-top box have resulted in non-functional units for some users,” AppleInsider reports. “Details of the issues can be found in a growing thread discovered by AppleInsider at the Apple Support Communities website. There, users of the iOS-based Apple TV models indicate that upgrading the software on their device has rendered it useless.”

“Manually downgrading the Apple TV software has been discovered to work as a possible fix for those affected by the issue,” AppleInsider reports. “The process requires installing an IPSW restore file from Apple, plugging the Apple TV into a Mac or PC with a micro USB cable, and force restoring the software through iTunes.”

Read more in the full article here.

MacDailyNews Take: Our AppleTVs were upgraded without incident, how ’bout yours?

31 Comments

  1. i’m on 5.1 but the most annoying bug is that if i use ethernet instead of wifi some of the apps don’t work. its a well documented bug too

    MLB and photo stream are the ones that i tested

  2. It would be great to know which upgrade to avoid and if it is a problem on both my 1st and 2nd generation AppleTV devices.

    I will check to see what the last upgrade was. It worked fine and may have been done a few weeks ago on my 2nd generation AppleTV.

  3. Holy old news, Batman. I thought the update dropped today. Because I suffer from Apple Update OCD such that I cannot peacefully co-exist with a non-updated Apple product (and so are most of you…so don’t look askance at me), I applied this update months ago to 720 and 1080p models…no issues.

  4. I haven’t had access to iTunes Store or Match for about a week and a half now. Whenever I try to watch purchased content it says “AppleTV cannot connect to server”. Netfkix and YouTube work, just not my iTunes apps 🙁

  5. We’re having the same problem with our AppleTV2, after the update we have a nonstop blinking light and a screen telling us to connect to iTunes. Tried connecting the mini usb cable to restore via iTunes with no luck. Tried downgrading to old version but we get an error message. Frustrating.

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