Confessions from the most corrupt Apple Retail Store in America

“‘The saying goes: Don’t fuck with the person that serves your food,’ a former Apple Genius tells me over IM. ‘Don’t fuck with the person who repairs your computer.’ He — we’ll call him Ronald — spent six years as a member of Apple’s Genius squad in a busy Southwestern store,” Sam Biddle reports for Gizmodo.

“It was a model store: shiny as the best of them, teeming, making money,” Biddle reports. “But in back rooms and in plain sight, the employees ran wild: giving away computers, stealing phones, drunkenly destroying customer property. Ronald saw (and did) it all.”

Biddle reports, “You might think twice before your next visit to the bar.”

Read more in the full article here.

According to The Dallas Observer‘s Eric Nicholson, “The Most Corrupt Apple Store in America” is in NorthPark, Texas: “Where might that store be, you ask? NorthPark. And how did the NorthPark Apple store earn such a notable distinction? Well, allegedly, according to some anonymous guy (so you know this must be the real stuff)… For irritating customers, they would pour whiskey into customers’ Macs, erasing their hard drives, or use the hard drives as skateboards,” Nicholson reports.

“I’ve been in an Apple store exactly once, and it was the one in NorthPark,” Nicholson reports. “The Genius who helped me was an asshole. None of this surprises me.”

Read more in the full article here.

MacDailyNews Take: This exposé is not a feature; it’s a bug.

If true, hopefully this is a very isolated incident for Apple Retail. If true, how could this go undetected by Apple corporate for so long and/or allowed to continue?

If you work in Apple retail (or just want to send us a link or some info), let us know via our contact form here or email:

[Thanks to MacDailyNews Readers “Reagan J.” and “Thom Jackson” for the heads up.]


  1. Some reliable anonymous source has told me over an IM chat that Obama raped Santa Claus and eats white babies for breakfast.

    I know it’s shocking but must be true, I mean you never know!

    1. I’m surprised Gizmodo hasn’t accused Apple of rape. They seem to get away with everything else. Oh crap hope they don’t read this.

      When is some judge like Alsup going to enquire about the money trail to these criminals.

  2. Weird. I’ve been to Northpark, and that was one of my best experiences. I had no issues, and they were super-helpful, like all Apple Store experiences.

    I will say, back in 2004, I went to the Galleria Apple Store in Houston, and there was a snobby, mean employee there. I asked him to help me checkout and he refused (he was behind the checkout counter). Still, it was one guy; the rest of the staff were fine.

  3. The NorthPark store is the only store I ever visit. I own an IPhone, two MacBook Pros, Apple TV, Time Capsule, etc. their customer service is amazing, and their Genius Bar is always helpful and timely. I call “bullshit” on this article. Also note that the people who shop at the store are if the most affluent people in all of Texas – they wouldn’t stand for nonsense from a store clerk.

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