Apple notches biggest jump in customer satisfaction among top 100 online retailers

“Apple took home a 5-point jump in customer satisfaction, according to the E-Retail Satisfaction Index published today by customer analytics site ForeSee,” Lance Whitney reports for CNET.

“The iPhone maker’s retail Web site scored 85 out of 100 in this year’s index, compared with 80 last year,” Whitney reports. “Only one other retailer,, managed a 5-point gain though that site grabbed an overall grade of only 75.”

Whitney reports, “Despite Apple’s ascent, it could only rise to second place, having achieved the same grade as QVC. On top as usual was, which captured a score of 89, up from 86 last year.”

Read more in the full article here.


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