Apple investigating new iPad WiFi issues, tells AppleCare to retain and replace affected units

“According to an internal AppleCare document, Apple is actively investigating a series of WiFi-related issues affecting the third-generation iPad,” Mark Gurman reports for 9to5Mac.

“Since the new iPad’s launch, many users have been complaining about third-generation iPad WiFi issues ranging from connection drops, slow download and upload speeds, or the device’s inability to even pickup local WiFi networks,” Gurman reports. “Apple has taken notice and has admitted internally to some new iPad models having the WiFi issues described in numerous reports and on forum threads. The company says ‘symptoms can include, but are not limited to: intermittent connectivity, slow WiFi speeds, and WiFi network not seen.'”

Gurman reports, “Apple tells AppleCare employees to ensure that devices they test are not facing these issues due to normal software bugs, but instead because of the actual hardware components. WiFi-only third-generation iPads are the only devices affected by these issues, according to Apple.”

Read more in the full article here.

Related article:
Fans fly to forums to signal iPad 3 Wi-Fi woes – April 4, 2012


  1. Fed Ex just dropped off my 64GB iPad 3 a few minutes ago. I peeled it out of the box, turned it on, and it found and connected wi-fi immediately. Loading it up now. The easiest set-up ever.

  2. Of course Apple is investigating the issue, that’s how these things get resolved quickly. However… shame, shame, shame on the employee who leaked the screen shot.

  3. I was very happy when I first had the new iPad on my hands. I didn’t notice this at first, but when I took the tablet to my backyard, and my iPhone was able to pick up my router signal without a hassle, and the iPad didn’t found the network at all, this issue became a nightmare to me. I spent quite a bit of time researching for a solution, without any luck. All of the methods I found didn’t work for me. Finally I had the luck to land on a review of a case from Pong Research . They produce this really interesting cases that have an antennae in between layers of the back cover, which redirects and boost the wifi signals into/from the antennae built-in the iPad, solving the range issue finally!

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