“PCWorld readers like their iPhones. More survey participants own this model than any other phone, and an unusually high proportion of them praised its durability, ease-of-use, design, and camera quality in our 2011 Reliability and Service survey,” Mark Sullivan reports for PCWorld.
“But readers had little good to say about LG and Samsung phones, finding fault with their phones’ ease of use and with features such as design, touchscreen responsiveness, and overall speed,” Sullivan reports. “All of these results are drawn from our 2011 Reliability and Service survey of some 63,000 PCWorld readers. The other product categories covered in this survey were desktop PCs, laptop PCs, tablets, HDTVs, printers, and digital cameras.”
Apple laptop users gave their machines high marks for durability, support, and most features aside from ‘performance for the price,'” Sullivan reports. “Though a multitude of competing tablets have entered the marketplace, our results show that the iPad remains miles ahead of the pack in durability, ease of use, and features such as battery life, screen quality, and overall speed. In fact, Apple soaked up almost all of the high scores in those areas, leaving the rest of the field saddled with average or below-average scores on our survey measures.”
Sullivan reports, “Apple ruled the desktop PCs category, with top marks in reliability, service, and features (from product design to ports and connectivity).”
The winners of PCWorld 2011 Reliability and Satisfaction surveys are:
Desktop Reliability:
#1. Apple Macintosh
Desktop Features:
#1. Apple Macintosh
Deskptop Service and Support:
#1. Apple Macintosh
Laptop Reliability:
#1. Apple Macintosh
Laptop Features:
#1. Apple Macintosh
Laptop Service and Support:
#1. Apple Macintosh
Smartphone Reliability:
#1. Apple iPhone
Smartphone Ease of Use:
#1. Apple iPhone
Smartphone Features:
#1. Apple iPhone
Tablet Reliability:
#1. Apple iPad
Tablet Ease of Use:
#1. Apple iPad
Tablet Features:
#1. Apple iPad
Read more in the full article here.
MacDailyNews Take: Clean sweep. Total domination. Job exceedingly well done, Apple employees!
[Thanks to MacDailyNews Readers “Fred Mertz” and “Lynn Weiler” for the heads up.]