iCloud transition off to a rocky start for some MobileMe, family users

“Apple’s transition from MobileMe to iCloud brings the promise of centralized, cloud-based storage for all your important data,” Chris Foresman reports for Ars Technica.

“Unfortunately, the transition hasn’t been smooth for all users,” Foresman reports. “Aside from Apple’s servers being overloaded with MobileMe account transitions, some are having issues reconciling Apple’s assumption that every user has a unique Apple ID and that every Apple ID is used for just one person.”

Foresman reports, “People who never used MobileMe and only ever used one Apple ID for iTunes purchases appear to be experiencing a completely smooth transition to iCloud. We haven’t heard of any serious complaints from users in this scenario. It’s the users with more than one Apple ID, users who have shared an Apple ID with family members, and users transitioning from MobileMe, however, who have reported a variety of problems making the jump to the cloud.”

“Despite the annoyance, some careful planning and a little patience can solve the problems for many users,” Foresman reports. “It’s definitely best to keep in mind that iCloud works best when each user has a unique Apple ID. There is still no fix for those who would like to merge multiple Apple IDs into one, but after talking with support staff, it looks like Apple might still be working on a solution.”

Read more in the full article here.


  1. It has just occurred to me that I don’t think you can change the smtp server on iCloud. I’d always had my mail go through Gmail (automatically archived) then forwarded to Mobile Me for everyday use, then I’d sent it using Gmail’s smtp server so I had a copy in both folders. Oh well, I don’t send a huge amount of email and it was only an extra redundancy.

  2. Tried to work out my ical issues with the Genius bar this past weekend to no avail. Basically, when I turn on ical, all of my appointments and scheduled dates disappear. They can’t figure it out, and I can’t go back to Mobile me. So I’m back to sync’ing manually with my desktop for my iPhone, iPad, and laptop. Not fun, but Apple will work it out in a week or two.

  3. Apple will have to figure all this out sooner than later.

    iCloud should really let you invite multiple Apple IDs and multiple devices into it in a clear, visual manner (add family members, add/remove co-workers in an office).

    What about divorce? For some couples, one day, their Apple ID may be their most treasured asset. How do you split up an Apple ID?

  4. I had a family account with 5 .mac/.me email adresses and one apple-id for purchases. I made the transition to iCloud within 1 hour and no problems. All email both on Mac, iPhone, iPad works. Great job Apple ! Just one more thing…..
    I WANT MY iWEB AND GALLERY BACK!!!!!!!!!!!!!!!!

  5. Since the transition I seem to have two Apple IDs and all my books (276) disappeared from iBooks on my iPad 2 and I get the message that I never bought any book. My books still appear on my MacBook Air, though.

  6. My gripe with iOS5 on my ipad2 is that it deleted all my presentations from Keynote. When I launched Keynote on my iphone it downloaded all of them from iCloud and I expected the same from my iPad2 because the settings are identical… but Nooooooo, there’s no way to do this right now.

    This wouldn’t have been so bad but I was 20 minutes away from giving a presentation from my iPad on a video projector when I discovered it and it took some scrambling to email myself the massive presentation. Ugh!

  7. I am a long-time MobileMe user. On the one hand, I have had no major problems. On the other hand, I have not asked much of the service.

    Currently, I have no idea what is going on. Apple has not communicated to me what the plan is and what is expected of me as a user. This seems odd since I expect much better communications from Apple than pure chaos.

  8. I had a weird issue yesterday. I backed up to iCloud and am synching over WiFi. Then a few hours later I look at my phone, and most of my apps disappeared! So I restored it from iCloud, and, mind you, I have had the same AppleID since iTools, and my ID hasn’t been shared or I don’t have any apps from other people’s accounts.

    So as its downloading my apps from the iCloud, it starts asking me for random people’s password for their iTunes account. As if I had several apps under their iTunes account. I did not recognize any of these AppleIDs as anyone that I would know. It asked for about 7 different accounts passwords. I clicked Cancel on all of the pop-ups and ended up getting all of my apps anyway, but that is a serious security flaw. If anything it is giving people’s real email addresses out, and its up to some thief to try to get their passwords.

    Scary, and a major flaw.

  9. Here’s the problem. If you don’t run Lion, you can’t have iCloud synch your computer with other iO 5 devices or other computers in your family/business that can’t run Lion. I have a family pack MobileMe account and my family members, all of whom now are adults, have relied on email from their family pac email addresses. They use computers. Their computers are not Lion compatible but all run Snow Leopard. They can’t synch their information via iCloud and when I transition to the iCloud, they will lose their email addresses I just found out. My wife has her own MobileMe account and an iPhone 4. Her computer cannot upgrade to Lion. So she can only maintain her email account on her phone only. She’s very unhappy with that and does not see why she has to go buy a new computer just to have a device that runs lion just so she can synch her computer and her phone! I have two computers, one at home that can handle Lion but the one at my office can’t run Lion…and I need both computers and my phone to all be in synch to run my business properly and quickly. But that won’t happen unless I buy another computer for my office…a cost which I resent being pressed into by Apple choices. MobileMe users were totally aligned with Apple. We could have used Google services and may actually switch over as google will synch across devices we already own, except there are customers and lots of potential customers I don’t know about who have my MobileMe email address and that is an important part of my business. Ditto with my daughters and my wife. We are not very happy right now. How about Apple engineers get a patch for Snow Leopard to work with iCloud? Isn’t that the best way to make the user experience of loyal Apple users right?

    1. I’m in the same boat. I have a MacBook Pro running Lion and an older PowerMac G5 (which is chugging along just fine) that is stuck back at OS 10.5.8. Both machines, my iPhone 4 and iPad 2 synced just fine using MobileMe. I upgraded to iOS 5, and thus iCloud, and my main machine (PowerMac G5) is the outcast by no longer keeping a current iCal calendar or Address Book.

      I don’t understand why syncing with all my machines worked just fine with MobileMe but it can’t with iCloud. I’m also a Mac user from way back and had an iTools account. I’m in the same boat as those with 2 separate Apple ID’s due to upgrading services. It sucks and I would love the option to merge.

  10. I would like to thank everyone for sorting out the problems with iCloud and Movile Me…. I decided not to even attempt the switch for another month or two at iOS 5 install knowing the transition could not be smooth having gone through such moves with Apple before…. Most recently Lion… Sure enough I can see I made the right decision…. They will sort it out… But I don’t need or have time to mess with it right now

  11. I can’t even move my .me account to iCloud. I have been trying since Friday dozens of times a day and in the middle of the night and keep getting message: Please try again later. Due to high demand, we are unable to move your account at this time. You can continue to use MobileMe. No one else seems to still be having issues and if they are they aren’t posting anything online about it.

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