Wife says ‘no’ to iPad 2, but Apple says ‘yes’

“Apple is paying close attention to all iPad 2 returns during the first few weeks to make sure there are no major production defects,” Arnold Kim reports for MacRumors. “This policy has led to an amusing story that… comes by way of an individual close to Apple:”

[Apple’s] focus this week has been to troubleshoot all the iPad 2s that customers are returning to the stores. One iPad came back with a post it note on it that said “Wife said no.” It was escalated as something funny, and two of the VPs got wind of it. They sent the guy an iPad 2 with a note on it that said “Apple said yes.”

Full article here.

MacDailyNews Take: Now that is how you surprise and delight your customers! Only Apple!

43 Comments

    1. Got that right!

      That or let hubby look over the last few purchases of his wife… perfume, shoes on top of shoes, hand bags on top of hand bags, hair salon bill… That is if she wants to play that game!

      1. Most women I know that have the authority to say “no” usually don’t overspend their husbands. They usually have that authority in the household because they spend money wisely.

    1. Mine finally shipped…. 4 days ago. And it is still sitting in hong kong. They scan it everyday as “at location”.

      Wish apple would send me one, and not through fedex. I have not had a good experience with them yet.

      1. I feel your pain. Mine is probably on the same pallet as yours, awaiting some FedEx love. Ordering at 4:30 in the morning of the release clearly earned me no brownie points.

        C’mon, Apple, show us the magic.

    1. Once again, a problem that is probably NOT very common gets blown WAY of proportion, and used as “FUD” fodder.

      For every one million iPads Apple sells, even if only 1 on 1000 (0.1%) have this defect, one THOUSAND customers will be affected. That’s enough to cause a “fire” in online discussion forums, yet is statistically insignificant. There are probably more iPads being returned because of a battery defect, or because the customer decided they wanted a black one instead of a white one (or because “wife said no”).

      And for those who are actually affected by the problem, that’s the purpose of the one-year warranty, to take care of such manufacturing defects. Think about this… If this problem was common, like 1 in 10 (100,000 out of every million sold), there would now be lines at the Apple Store, not to buy iPads, but to return them (or to see a Genius at the Bar). There are no such lines and it’s business-as-usual at the Genius Bar.

    2. Oh man, tell me about it. I took mine in to the Apple store and showed them the problem with mine. Every time I pushed that little black button at the upper right corner, TONS of light leaked out the front of the iPad. The jerk kid looked at me like I was a total dumbass and said, “They all do that.” I made them take it back.

  1. Maybe the guy’s not good with money. If he were smart, he would’ve just sold it on eBay for a sweet profit. It was probably grocery money he bought the iPad 2 with and hence, the urgency to get the money back.

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.