“Several discussion threads on Apple’s support forums related to issues with HD rentals not loading and HDMI connectivity problems have reached hundreds of posts in length as increasing numbers of Apple TV owners report having trouble with the device,” Ong reports.
“Some users report that Apple TV displays HD rental wait times of hundreds of minutes, while other video, such as trailers, HD Netflix movies, and YouTube begin playing after just a few minutes,” Ong reports.
Read more in the full article here.
MacDailyNews Take: Apple TV 2nd-gen owners? Are you seeing either of these issues? We are not seeing either with our 2nd-gen (or our 1st-gen) Apple TVs.
I don’t have any of these issues. May be I am the lucky one or it’s popular for people to bash on Forums with out any issues.
Not much of a problem with this issue, however, I regularly have problems with “Netflix not currently available. Please try again later”. That’s been irritating.
I have two new ones. No issues. Haven’t rented though.
Long time apple Tv fan. Generation 1 and 2. It’s true. Hardly worth the effort to download HD movie on Aplle TV 2. Way way too long!
I have two 2nd generation Apple tv’s and they’re working perfectly. We couldn’t be happier with the product.
No issues with my Apple TV either.
” width=”19″ height=”19″ alt=”smile” style=”border:0;” />
Perfectly happy.
I own one a 2nd gen AppleTV (latest firmware) and I don’t have any issues with HDMI with my Vizio 32″ tv (4yrs old). Every now and then the Netflix movies loose the audio (I just “rewind” and it re-syncs) but the image continues to have the same quality. This is a small problem that doesn’t affect my satisfaction with the AppleTV.
I am experiencing long rental wait times of over hundreds of minutes on both my Gen1 and Gen2 Apple TVs. I haven’t been able to rent a movie for the past month.
I just bought the Gen2 Apple TV in November and I started experiencing slow download times on my Gen1 in October. Youtube downloads and streaming is fine.
Meanwhile Apple has given you the opportunity to beam elevator music to your TV via AirPlay as a mood modifier while waiting 20 minutes for your movie to load. That coupled with a couple of shots of Tequila sunrise & Quaalude should calm you down.
I have both first and second generation Apple TVs. Rent regularly, watch Netflix all the time and have not had any issues.
And first gen as well. Rented a movie on Saturday night last. No problems. Seemed to download faster than the first gen AppleTV as well.
It all depends on your Cable or DSL connection. If your ISP is charging you for the speed you want, then you should not have a problem.
If the problem persists, then I would suspect my ISP is slowing the connections. Like the issue with Comcast.
Occasionally I flip over from input 1 to input 2, where my ATV is, and the UI is all zoomed in. Just a reboot of the ATV works fine, and since there is no standard HD in it, the wait is short
Content is available within a couple if minutes at most. Usually within 30 seconds. No HDMI issues to report.
I have not had this type of problem at all. I did with the first generation Apple TV, regarding creepily slow movie rental downloads, especially HD. Perhaps the issue is the speed of the network, which I notice varies quite a bit from the local cable operator and at our office on the DSL line.
There definitely IS a problem. On my Apple TV 2nd generation, the problem began after the most recent updat (to allow airplay). Airplay, Netflix, and YouTube seem less affected, however movies and trailers are now totally unusable. Tried to watch a trailer yesterday, it 2:13 in length, after exactly 5 minutes it was less than 1/4 downloaded. Went back to my 1st generation Apple TV, the trailer downloaded in less than 10 seconds, and played without hesitation.
There definitely IS a problem. On my Apple TV 2nd generation, the problem began after the most recent updat (to allow airplay). Airplay, Netflix, and YouTube seem less affected, however movies and trailers are now totally unusable. Tried to watch a trailer yesterday, it 2:13 in length, after exactly 5 minutes it was less than 1/4 downloaded. Went back to my 1st generation Apple TV, the trailer downloaded in less than 10 seconds, and played without hesitation.
There definitely IS a problem. On my Apple TV 2nd generation, the problem began after the most recent updat (to allow airplay). Airplay, Netflix, and YouTube seem less affected, however movies and trailers are now totally unusable. Tried to watch a trailer yesterday, it 2:13 in length, after exactly 5 minutes it was less than 1/4 downloaded. Went back to my 1st generation Apple TV, the trailer downloaded in less than 10 seconds, and played without hesitation.
I would check it out by taking my 2nd gen AppleTV to a friends house and find out if you have the same problems.
Then you’ll know if your ISP is jerking you around.
Well I see the problem. It requires a HDMI fist-bump – not a handshake.
I have actually had this issue. I reset my 2nd Gen to factory settings (which auto-downloaded and installed the 4.2 update) and haven’t seen the problem since. I’m hoping that’s the fix… unplugging to reset the frozen box just doesn’t seem like a good solution.
Folks, this issue doesn’t have anything to do with Netflix or YouTube. It’s only when renting HD movies from Apple.
We have rented 1 HD movie, and it took forever to start. Actually cancelled the first attempt and had to try again. This is a problem for Apple to fix.
1) Screen will flicker with some static and turn pink. This is random. My 1st gen AppleTV used the same HDMI and TV and never did this.
2) Podcasts are taking forever to start playing since upgarding to 4.1
@ Cubert
What do you mean by “HDMI first bump” ?
Explain.
No problems with my 2nd Gen Apple TV. I’ve experienced the same minor glitches from Netflix as others who have posted, but no problems outside of that.
@ RHOY
most friends that lived anywhere near you would probably have the same isp, no?
Easy to clear up. Apple can link the AppleTV to several internet speed tests. If you internet speed sucks then your down load time will suck too. That isn’t Apple’s issue, it is your ISP’s issue. Can your Ferrari reach 150 mph in your driveway or bumper to bumper traffic? No! Do you call Ferrari and complain? Clueless idiots.
I’ve had a 1st gen for years and it will no longer allow any purchases at all. Tried verification of cc in iTunes acct and rebooting atv, no dice.
We are rocking both gens 1 and 2 of AppleTV and getting mixed results.. Sometimes effortless, sometimes bogged down in an effort to stream from the net. AirPlay is iffy too..
Local streaming not a problem.
Is it hardware, software, firmware or ISP throttling?
TV2 HDMI connected perfectly first to my Samsung TV, and later to a new Denon receiver. But the High Def video rentals IS BAD. You cannot watch during the same evening in which you rent. Regular video is snappy, but there is something seriously wrong with the HD versions.
I have an older 10801 TV and sadly had to return my ATV2 as it would not display properly. Ugly wavy lines.
I was hoping the update would fix the problem but have had a chance to check the forums to see if it did.
Have rented HD and SD movies on my little black Apple TV with no issues, though I haven’t rented anything since updating to 4.1.
Since the update, when I turn on the Apple TV I see the menu screen then it goes black for about a second or so and comes back. Makes me think there’s definitely something up with the HDMI handshake.
I have not had any issues except the Netflix not available error message. Netflix must know it is an issue, they gave me a 3% discount on my bill.
@RHOY,
I typed “fist-bump” not “first-bump”.
Also, are you serious? I hope you’re being sarcastic – even conservative Republicans know what a fist-bump is. They may think it’s some sort of a terrorist greeting (Bush administration’s comments – not mine), but they at least know what it is.
I am willing to bet the problem is with the isp. I know 20 or so users in my area, none have the long HD rental download problem. All have the same isp. My guess is that it is cable companies being evil.
Hdmi handshake issues for me. Day one buyer, only watched one movie that same day. The very next night i get the HDCP compliance message and ever since it won’t shake hands with my 2005 Samsung DLP.
Have a 45″ Phillips LCD connected to my 2nd gen Apple TV and have no connection problems at all. Netflix starts playing within seconds, not minutes. But rentals – haven’t done that yet, and may not ever, depending.
It would seem that there are some issues though, as some people who have both a 1st and 2nd gen ATV are having problems with the new one but not the old.
Hey Jersey_Trader! Your lack of ability to see any perspective other than your own is the kind of self-absorbed existence while driving on the left lane of the highway doing 5 miles below the speed limit the rest of us can’t stand. Go self-fornicate!
I had the long wait issue on new movies but no HDMI issues.
Jersey_Trader has a point. Eliminate the connection limitations first before you blame a device. The common variable is the connection speed. The rental service is another variable which may not work correctly. Something Apple will likely improve.
Relax Bob.
I own a ATV v 2, recently updated. I use with Apple Mini wireless to a router, finally ran a hard wire to the ATV. Sometimes mini can’t see ATV. I suspect w/l router and have tweaker settings are per a few forums advice. I have rented 1 movie, dl time not bad. I have had to wait minutes for trailers to start. I want to buy an Apple router and/or hard wire the mini too.
Overall I love the ATV, I think it has much upside potential, but nothing wireless is ever perfect and at mercy of internet connection.
Sorry for the typos in last post, wrote while eating lunch.
I own a company that installs A/V products in professional systems (not home) churches, theatres, schools etc.
HDMI issues are VERY common when trying to interface products, even with the same mfg. It is a royal headache to deal with. That said, I haven’t had any issues with the ATV 2.
We have an ATV2 and a Samsung 1080p plasma TV. No problems whatsoever! Love the ATV2. We have it hard wired to our network and the streaming from iPhones, iPads, a MacMini are great. No problems with watching trailers, either. They load and play almost immediately.
My gen 2 Apple TV is sitting in a drawer right now. Gen 1 is back doing full time duty. The problem I have with gen 2 is that it does not continue to download if you temporarily swith away from what you are trying to watch. It attempts to start streaming all over again and so there is a new buffer process starting all over again. Gen 2 will keep downloading and so if you have a slow connection you can rest assured that it will completely download and be available for watching when you are ready.
My connection speed is roughly 4mbps and it worked fine with gen 1 after some bufferring.
@kcmac
I suggest you assign a static IP to your Mac Mini & Apple TV. Oftentimes recognition drift is caused by randomly assigned DHCP IPs that expire due to lease maturity or equipment restart. One of the reasons why the handshake protocol or Bonjour in Apple’s case has to be re-established is that your equipment drops out of view due to IP cycling.
Neither problem with either my tv1 or tv2, both run flawlessly.
Nope, my 2nd gen Apple TV is working fine.
My AppleTV is fine.
No HDMI issues but we rented “Eat, Pray, Love” this weekend and it took almost the run time of the film to download.
Bought my baby sis an Apple TV for her Birthday-ordered it as the store came online after the event. She has no issues except recently rental download times are ridiculously slow- everything else is as fast as you would expect from a cable ISP.
The web has suggested that it may be a DNS issue.
Both Apple TVs (one old and one new) are fine
My 2nd gen ATV has been doing great…
…until last night. I rented “Knight and Day” (probably a mistake, but not Appl’s fault) and was unable to watch it because it gave a time of over 7 1/2 hours until it would be ready to play. Netflix, Airplay, and other items on it run fine. I’m on a 35Mbps connection, so speed isn’t an issue. This has only started since updating for the Airplay.
@bizlaw
People are mentioning YouTube to illustrate that their download rate is fine. For some reason, the ATV thinks it is not for Downloading from iTunes store.
Netflix: I went through the painful “can’t connect” phase, too. My PS3 did not have a problem. So it is some Netflix talking to ATV prob, though it seems to have cleared up.
It’s amazing that when you go on a support forum, it seems like everyone has a problem.
No HDMI issues.
Long wait for the HD movie (180 min or more). On the Apple Forums, someone computed that a HD movie has about 4.4 Mb/sec rate. My ISP was quite a bit slower, so it may be that the AppleTV caching needs a significant fix. The one time I tried a movie, after uping my ISP service to 5 Mb/sec, it played promptly and smoothly.
I do not have this problem. I don’t know what they are talking about.
Both of mine are working fine…
Maybe they are on Time Warner Road Runner Internet (California,LA area). I had it and sometimes it would slow to a crawl. Just to download a webpage ,such as MDN, required way too much time to load.
Maybe it is their connection.
I did get the HDMI error screen during setup. I restarted my Apple TV and TV ay the same time to sync the connection. No problems since then.
I bought 2 different 2nd Gen Apple TVs (1 in bedroom and 1 in living room) and was really dissapointed when I had some friends over for pizza/movie night and wanted to show off my new toy (living room apple tv) and it said “655 minutes….”. WTF???? I finally switched to my Home Theater system and rented the same movie in HD which started loading/playing within a minute. I called Apple and the rep said they woudl creidt my rental and then mumbled that “their servers were overwhelmed and that a software updated was coming”. Well, the software update came but I think that was more for the benefit of Airplay. I really hope they fix this soon otherwise I’ll keep renting movie from competing services.
No problems here. Everything loads almost instantly. I have a 12mbps connection through comcast. Movies are ready to watch within 10 seconds of renting them. TV rentals are ready even faster.
The apple tv 2 is so great I just ordered another one! (I never had the apple tv 1.)
I get the green screen of death
I had this problem initially with the new ATV2 where the download took more than 4 hours to complete. I tested the download speeds on my mac when this was happening and my internet speeds were not affected, only the content coming from Apple. So Jersey_Trader, it was INDEED Apples problem. Do you think people all over would be complaining about these lengthy download speeds if there wasn’t a common problem. I think many like myself have had no problems with ATV1 downloads, but it only started once ATV2 was installed. I don’t know what happened along the way, but my ATV2 is now back to the speeds it should have had all along. I almost had to do my first ever product return to Apple.
I started one of those threads on the Apple Discussion forums. Pre 4.1 update, everything worked fine. Post update, video is only 480p. HDMI cable straight from Apple TV 2 to TV; nothing else has changed except the software update. Definitely some handshake issues here.
No problems either.
Both original and ATV2 working great.
Wonder how many people are bitching when they have DSL or slower connections?
Our 50 Mb link works great; fast and dare I say, *snappy*
” width=”19″ height=”19″ alt=”wink” style=”border:0;” />
I haven’t had any problems, my movies rented movies load and start playing in seconds
@Superchief Wow, what a download elitist you are. DSL should be more than enough for downloading movies from iTunes, and has suited me very well on all accounts (itunes,netflix, etc.) By the way, what would be slower than DSL? “I cant seem to get my 56K modem to connect to my Apple TV!!”
Sparky Anderson
I felt the Same way about returning my first ever Apple product. I kept it because I believe that Apple will fix it.
I kept getting a connection error from Netflix saying I may need to contact customer support if the problem persisted. If anyone gets this message just unplug ATV2 and it should work just fine.
@ Mac4Life
Yes, Im glad I kept mine too. I had to put up with a lot of aggravation and proding from my wife to take it back, but it is now working fine.
None at all here.
Good thread. And yes, while JT has a point, he seems to be running a quart low on civility.
The problem is the crappy HDMI spec. It should be abandoned and replaced with proper, separate audio and video connection standards. Coax digital (SDI, as used by professionals) would be nice.
BlueJeansCable.com says it best:
“An HDMI cable consists primarily of a set of shielded twisted pairs which carry video data, together with embedded audio, at extremely high bitrates. While analog component video cable is, in practice, every bit as good a method of delivering video to displays as HDMI cable, the content-providing industries have strongly supported HDMI because it provides a platform for the implementation of HDCP (High Definition Content Protection) to prevent consumers from having complete access to the contents of high-definition digital recordings. As one might expect from a standard that was developed more to serve the content providers than to aid the consumer, HDMI has presented a few problems. Unlike analog component video, the signal is not robust over distance because it was designed to run balanced when it should have been run unbalanced (SDI, the commercial digital video standard, can be run hundreds of feet over a single coax without any performance issues); the HDMI cable is a complicated rat’s-nest arrangement involving nineteen conductors; switches, repeaters and distribution amplifiers for use with HDMI cable, by virtue of this complicated scheme, are made unnecessarily complicated and troublesome; and the HDMI cable plug is prone to falling out of the jack with the slightest tug.”
Yeah I have this problem sometimes. I never use the iTunes rental anymore 450 minutes for ” before the devil knows ur dead” glee was 250 minutes so I lost 4.99&.99 respectively on two shows not watched. Unplug the cable when ni have problems with my phone connecting
No issues, whatsoever.
This was a constant problem with our gen 1 Apple TV and was a problem with gen 2 until we finally disabled the Time Capsule. The gen 2 has not had a problem with long rental waits since we took the Time Capsule out of the picture.
Yep! I am having serious issues with Netflix. Half the time I get a timed out error “112” stating cannot connect to Netflix please visit website. When I am able to get it running, Netflix ALWAYS pauses between 13 and 18 seconds into the show for a minute or so. Some of it may be ISP problems (RCN Chicago sucks). Also there have been times where ATV was asleep for a while and didn’t recognize my WAN. Had to re-enter name and password. What a pain! I was hoping the new software update would solve some of these issues..
This is a known issue amongst those that do Apple support. Surprised it took this long to hit “the press”
btw: AppleTV gen 1 is unaffected
Same problem here. 30-45minutes waiting time on a fast bb connection. YouTube is fine.
Had some hdmi problems with Netflix that required unplugging to fix. But they’ve stopped. Also had the “zoomed ui” problem. Haven’t rented.
I have only rented one movie. It took a bit of time, but nothing out of the ordinary.
Confirming the e x t r e m e l y l o n g wait times for downloading HD content on gen 2 ATV running iOS 4.1. Wait times in the high tens to hundreds of minutes before content is available to watch. And then once it starts, it always buffers out at some point in the movie and the “ready to watch in xxx minutes” message pops up. Worst part is content already buffered is not retained when you rewind, nor when you let the box download overnight. It always starts from zero (starts the download fresh) regardless if it had already buffered the content. No issue with any other non-Apple source content from the internet. Maybe Apple is transitioning to North Carolina and we’re seeing the start-up glitches. But that does not explain the faulty buffering problem.
It’s all about bandwidth now
No Problem with my Apple TV v2, it takes 7 to 10 sec to begin a stream of a store purchased Movie or Rental.
Netflix starts in 8 to 12 sec depending on the time of day and the demand Netfix is having, but I have never had a streaming issue.
I also have a 52″ Panosonic Plasma and it has no HDMI problems.
Bought ATV 2 on Black Friday and haven’t seen the setup screen screen yet, the network hasn’t recognized it yet and it hasn’t identified itself to the network yet.
Won’t have the time to fiddle with it till this weekend.
It’s good to see most people aren’t having those problems.
Peace.
” width=”19″ height=”19″ alt=”cool smile” style=”border:0;” />
Olmecmystic
I have two new and one first gen ATV’s and have to say for iTunes use I am completely disappointed. I have not been able to successfully watch a movie on the new devices from front to back yet.
I know a lot of people are pointing to ISP’s but I can tell you I have a business class 30mb connection that is completely unblocked and unshaped. I check my speeds when have these issues and my download speeds are right where they should be. With this many people complaining…..not sure how it can’t somehow fall back to the hardware, software, or data distribution center
Would be curious to know if this is related to th Internet Service Provider you use.
One of our 2 apple tvs goes crazy after about 40 minutes of Netflix streaming. But we decided to turn the unit to stand on it’s side, in case it was heat related. So far so good!
I finally call Applecare about this tonight and after trying different things with a first level guy I got put on to a 2nd level person and he basically said that the Apple engineers are saying that with ATV2 the minimum download speeds for decent HD streaming is 6mbps. He also said that this is not yet reflected on the Apple website under the minimum required specs but it might soon be.
Time to upgrade the Internet connection.
I am willing to bet the HDMI problem is with certain TV models. It seems a bit inevitable with DRM infected crap technology invented by MPAA goons.
Yep, ATV2 pretty much stinks. Now to be fair, it’s the first Apple device I have physically wanted to throw against the wall. It’s not my bandwidth which sits around 15 mbps. However, I am aware of two possibilities:
1) Apple’s servers (including Akamai) aren’t able to handle the load in all areas. There are a lot of iOS / Mac devices drawing on their current server pool. Hopefully the NC data center will alleviate this issue.
2) ISPs are throttling the bandwidth to Apple’s servers. If this is caught, there will be Anti-Trust suits galore against the ISPs.
I have read through so many comments in this thread that say it is my bandwidth, ISP, cable provider, etc., but what I don’t get are two distinct items:
1. This was NOT a problem with my ATV2 BEFORE the Airplay update.
2. This is NOT a problem with my ATV1 currently.
So, if I can hook up my ATV1 to the same ethernet cable, HDMI cable, and even the same power outlet in my house and it works fast and fine. Why does the ATV2 not work the same with the same connections?
Wouldn’t I experience the same issues with both if it was my HDMI cable? Or my ISP? Or my Bandwidth? (6.0 mps)
Just because YOU aren’t having this problem at YOUR house, with YOUR ATV2, doesn’t necessarily mean it isn’t a problem. It is a problem. It is an Apple problem. It started with the last update. It needs to be fixed with the next update.
I have read through so many comments in this thread that say it is my bandwidth, ISP, cable provider, etc., but what I don’t get are two distinct items:
1. This was NOT a problem with my ATV2 BEFORE the Airplay update.
2. This is NOT a problem with my ATV1 currently.
So, if I can hook up my ATV1 to the same ethernet cable, HDMI cable, and even the same power outlet in my house and it works fast and fine. Why does the ATV2 not work the same with the same connections?
Wouldn’t I experience the same issues with both if it was my HDMI cable? Or my ISP? Or my Bandwidth? (6.0 mps)
Just because YOU aren’t having this problem at YOUR house, with YOUR ATV2, doesn’t necessarily mean it isn’t a problem. It is a problem. It is an Apple problem. It started with the last update. It needs to be fixed with the next update.
I have read through so many comments in this thread that say it is my bandwidth, ISP, cable provider, etc., but what I don’t get are two distinct items:
1. This was NOT a problem with my ATV2 BEFORE the Airplay update.
2. This is NOT a problem with my ATV1 currently.
So, if I can hook up my ATV1 to the same ethernet cable, HDMI cable, and even the same power outlet in my house and it works fast and fine. Why does the ATV2 not work the same with the same connections?
Wouldn’t I experience the same issues with both if it was my HDMI cable? Or my ISP? Or my Bandwidth? (6.0 mps)
Just because YOU aren’t having this problem at YOUR house, with YOUR ATV2, doesn’t necessarily mean it isn’t a problem. It is a problem. It is an Apple problem. It started with the last update. It needs to be fixed with the next update.
Having problems with HD rentals. Says it could take 29 days to dl!!! No probe on non hd content… Fast cable modem connection.
Also… Anyone with an iPad be sure to check out the remote app… Much better than searching with the remote.
mine’s perfectly fine, guess i’m just lucky ha
No issues here. HD movie rentals begin playing within two minutes after clicking the OK button and play uninterrupted. I have a 10 Mbps Internet connection.
“Some users report that Apple TV displays HD rental wait times of hundreds of minutes”
– sounds just like the dialogue box you get when installing Final Cut Studio – I took a screen capture showing over 365hrs remaining …
Good to see it’s endemic and not just a random occurrence.
1st gen no problem. 2nd gen Problem! Rented, started after a 2 minute wait. Then in the middle of the movie, twice, paused and said “will resume in 2 hours and 43 minutes” and waited and took about 3 minutes, actually. Netflix only paused once for a split second. I have DSL but 6 Mbps download tested/pinged. Subscribe to ATT’s fastest DSL. Have gen 1 in a different house/location with Time Warner and 9 Mbps download tested with rare issues of pause on Vudu or almost none on Netflix. Apple, Netflix, Vudu need to fix this and win the Net Neutrality Battle or this business model will not succeed. They are building server farms and negotiating bandwidth rights but need to spend some of that horde of Cash on politics or they will loose at the FCC.
I have experienced very long waits for both HD and standard rentals. HD can take an hour to load enough data to start the movie. Standard can take upwards of an hour also. I have never rented from Apple that it did not take at least 30 minutes before there was enough data to stream. I am on Verizon FIOS and the download speeds are over 25Mbps.
It is safe to say that my rental rate is not very high because of this.
@Pocketrash,
I had the same problem with Netflix. I just reset my ATV2 and all became available.
I have had no other problems with my Apple TV-2
Isn’t this really the Apple TV 3G? I mean, we count every new release of the iPhone as a new gen. Apple TV had at least 2 previos version from what I can remember before this little box.
ATV 2 here is losing HDMI connection completely — no longer sees the ATV at all, even after restart of TV and ATV.
Hope Apple gets on top of this — the “hobby” is starting to unravel.
Since the 4.2 update I get nothing but hdcp hdmi errors regardless of cable or port. Funny thing is both cables and ports work fine with my Mac. I’m quickly getting tired of this hobby. Time for a proven product like the Roku.
We just got our box, and it’s unusable for watching rental movies or TV shows, unless one is willing to wait 2-3 hours for download. The box needs to be on a dedicated power line and cannot be turned off at any point in the download (we dislike having to have equipment turned on all the time – this box is going to have to be put on a separate switch from all the other electronics in that area of the house, else we lose what we downloaded the day before).
The box is pointless as a point of purchase rental item, it is good for Netflix and Youtube, but Itunes rentals needed to be downloaded to my iPad and planned for a day or two in advance.
Yes, it’s safe to say we don’t rent nearly as much as we would, were it actually a faster service. We wait 30 minutes minimum for one thing to be ready to start, watch it, then have to wait 30-60 minutes (or longer) for the next thing.