Leak shows Apple’s position that nothing is wrong with iPhone’s antenna

Invisible Shield for Apple iPhone 4!“The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4,” The Boy Genius reports.

“Clearly Apple is taking the position that nothing is wrong with the antenna, although that’s not surprising since most companies will never willingly admit their flagship product is potentially suffering from an unfixable flaw,” The Boy Genius reports. “But does anyone else find it interesting, if not troubling, that there is no mention of an impending software fix?”

Full article, with the procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4, here.

MacDailyNews Take: Now when you call up, you can follow along as the reps tick off the procedures or go buy yourself a case or bumper, or simply wait for more info. We’ve yet to drop a call by holding our iPhone 4 units the “wrong” way.

[Thanks to MacDailyNews Reader “Lurker_PC” for the heads up.]


  1. @ MDN Take

    > We’ve yet to drop a call by holding our iPhone 4 units the “wrong” way.

    Exactly… Most of the hysteria is coming from how signal strength is represented on the screen (something you can’t even see when the phone is at the side of your face making a call), NOT from actual iPhone performance when making a call.

    So if Apple is going to roll out a “fix” with its first iOS update, it just needs to adjust how signal strength is determined and displayed on the screen, not fix any “reception issue.”

  2. Never forget….There are a lot of companies out there that want to sell smart phones too. They will say anything to discredit the iPhone. First we had retina boy, then the antenna holder’s union, and now recently the multi-tasker truthers.

    This “negative” wave of accusations will not end. just get used to it.

    my $0.02

  3. Constantly dropping calls and watching the signal fall when I hold my phone like Steve did during the roll out at WWDC keynote.

    I can avoid the problem by holding the phone with my thumb and fingers on the glass front and back without making contact with the steel band around the edges. But, I can’t talk on the phone while holding it like that. Nor can I access apps holding it that way.

    So, the phone just doesn’t work. I will absolutely return it before time runs out although I would prefer a fix and an apology from Steve for lying to us about how technically superior this badly designed, failed product is suppose to be.

  4. @ Ray

    You forgot “iPhone 4 sucks because there was a problem during the Steve Jobs WWDC demo” (that was the FIRST one). And “iPhone sucks because ATT sucks,” of course.

  5. I have never had this “problem” on my iPhone4, and I don’t know anyone who has. I think it’s mainly hysteria started by a very few. If someone tells you there might be a rock under your mattress, even though there’s not, you’ll feel it every way you turn.

  6. @Doesn’t Work…

    Simple solution. Buy a case. If you look, you’ll discover that there are actually several cases for the iPhone 4 available.

    Imagine that. ” width=”19″ height=”19″ alt=”tongue wink” style=”border:0;” />

    For me, one of the funnest parts of getting a new iDevice is deciding which case to get. Besides, a case helps protect the thing from scratches and dings, too.

  7. Do problems with my reception – hysteria and fud – this kind of crap has happened around every apple phone launch – some folks just like to make themselves heard….

  8. Way worse problem is the proximity sensor issue while on a call: http://discussions.apple.com/thread.jspa?threadID=2475509&tstart=0

    This is happening to me daily and driving me crazy ” width=”19″ height=”19″ alt=”grin” style=”border:0;” /> I keep hitting mute, blasting my eardrums turning the speaker on, and hanging up in people and dialing someone else!

    Hopefully it’s just a software issue as the screen does initially turn off.

  9. I believe most of this hype is all just coming from Apple haters and competing Companies like Nokia, Google, etc.

    I am sorry guys…this will not slow down iPhone 4 sales!

    I just bought 2 of them yesterday! It is really a none issue.

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.