“The antenna issues plaguing the iPhone 4 have infuriated many iPhone users (and rightfully so), but have you ever wondered how Apple is training its employees to deal with the fiasco? Well thanks to one of our Apple connects, we now know the exact procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4,” The Boy Genius reports.
“Clearly Apple is taking the position that nothing is wrong with the antenna, although that’s not surprising since most companies will never willingly admit their flagship product is potentially suffering from an unfixable flaw,” The Boy Genius reports. “But does anyone else find it interesting, if not troubling, that there is no mention of an impending software fix?”
Full article, with the procedures AppleCare reps must follow when dealing with any reception complaints regarding the iPhone 4, here.
MacDailyNews Take: Now when you call up, you can follow along as the reps tick off the procedures or go buy yourself a case or bumper, or simply wait for more info. We’ve yet to drop a call by holding our iPhone 4 units the “wrong” way.
[Thanks to MacDailyNews Reader “Lurker_PC” for the heads up.]