AT&T and Apple: A marriage made in hell

“AT&T’s epic iPhone 4 pre-order snafu on Tuesday was the latest in a long line of headaches the carrier has caused Apple. But even with concerns that AT&T accidentally revealed some subscribers’ account information to other customers during Tuesday’s fiasco, it’s unlikely that Apple will suffer much fallout from its latest carrier crisis,” David Goldman reports for CNNMoney.com. “Apple’s public comments about AT&T have largely been positive, often focusing on the substantial monetary investment that AT&T has put into improving its network. But behind the scenes, experts believe Apple is irate.”

Goldman reports, “‘It’s a hard position for Steve Jobs to be in because AT&T and Apple remain partners, so he can’t be too outspoken in the press,’ said Carolina Milanesi, research director at Gartner. ‘But AT&T has limited the iPhone experience.'”

“Many mobile analysts believe that a Verizon iPhone is coming soon, perhaps as early as this fall. Meanwhile, Steve Jobs & Co., who have built their company’s reputation on devices with an unparalelled user experience, have to continue their fractured relationship with AT&T — which has made iPhone customers’ experience less than stellar,” Goldman reports. “‘The frustration that consumers and our clients have towards AT&T is incredible, and this is just another thing to add to the list,’ Milanesi said. ‘Apple must be getting to the point where it is thinking, ‘Enough is enough.””

Goldman reports, “Apple said it sold 600,000 iPhones on Tuesday, vastly outpacing its sales of earlier models. The deluge was 10 times as many orders as AT&T fielded this time last year for the iPhone 3GS, and the company shut down sales Wednesday because it’s already run out of inventory. Pre-orders, which had initially been scheduled for June 24 delivery, are now only guaranteed to arrive by July 14.”

“Though all of that should be good news for Apple, it was far from sunshine and roses on Tuesday. AT&T couldn’t handle the stampede of pre-orders, and online and over-the-phone ordering returned frustrating error messages and busy signals,” Goldman reports. “Many early-bird customers who showed up at retail stores had their information taken down on paper, which AT&T entered into the system manually after the systems were back online… While Apple apologized Wednesday for the pre-order problems, no one at AT&T has uttered the words ‘we’re sorry.'”

Full article here.

MacDailyNews Take: Time for the divorce, Steve. See other people. Play the field.

And, to you faux-pro-AT&T viral whitewashers with your canned “whiner” and “crybaby” talking points: Don’t bother. We can trace IP addresses back to viral marketing firms with the best of them. Your astroturfing attempts will be deleted and your IP addresses will be blocked.

Note to AT&T: Astroturfing is no substitute for infrastructure investment.

80 Comments

  1. Mac4lfe is exactly right. Apple should divorce AT&T;and go with …. who?

    The only other GSM carrier in the US is Tmobile, and they’re a joke. And that is really the only option, since there isn’t a CDMA iPhone (yet).

    Did AT&T;have technical issues yesterday? Definitely, but so did Deutsche Telekom. MDN isn’t ripping the Germain carrier a new hole.

    Is AT&T;’s exclusive lock on the iPhone holding back Apple’s market share in the US. Yes. But, AT&T;deserves the money they’ve made off it for betting on Apple 3 years ago. Verizon wasn’t willing to take that bet.

    AT&T;’s early iPhone upgrade promotion does give me the feeling we will see the iPhone on more US carriers in 2010, so that will definitely improve Apple’s market share. But, AT&T;will definitely be an important carrier for Apple for years to come.

    Thank you AT&T;for letting Apple bring us the phone Steve Jobs wanted to!

  2. [We can trace IP addresses back to viral marketing firms with the best of them. Your astroturfing attempts will be deleted and your IP addresses will be blocked.]

    Actually. Post them. Each astroturfing occurance. Each IP that gets used.

    In fact, add a ‘Wall of Shame’ to your top menu — next to ‘opinions’.

    Note to AT&T;, Rogers, etal. : Astroturfing is no substitute for infrastructure investment.

  3. That’s the wrong way to look at it, MDN. Apple expanding their number of US carrier partners wouldn’t be a divorce; the iPhone should remain an ATT handset.

    It’s simply time for Steve and ATT to become swingers. The marriage would live on.

  4. So…the crap is finally overflowing the can?

    Lots of comments…but all missing a long term view.

    Where are all the owners of the new RF spectrum auctions of a couple years ago hiding out?

    When is Apple going to set up its own iMobile network?

    That would let them use their data centers, and the new dark fiber backbone network being put in place now by an independent company, the ip6 protocols and the new RF spectrum to offer an “Apple Class” experience for iPhone, iPad, iPodTouch, MacBooks, etc.

    There has to be a good use for $40 Billion in cash and this sounds like a monster opportunity. I would move in the flick of a switch.

  5. Once again consumers in the USA are suffering from the failure of carriers to embrace the global standards of GSM and HSPA. Rather than competing on service while allowing full interoperability with competitors’ and international networks, US carriers opted to try to build out the competition with the result being that there is really only viable carrier in the States that uses the global standard.

    Almost everywhere else this is not an issue and it’s a shame that iPhone users all around the world are enjoying competitive plans and all the options such as tethering and possibly including FaceTime calls over 3G while US customers suffer because the regulators did not put the consumer first and allowed such a disjointed mishmash of networks to be created, which has not enhanced competition in a free market but has held it backhand prevented it from joining in on the latest innovations in cell phone technology.

  6. Mac4lfe and Vatdoro are right, AT&T;took a chance that no other network would and they are overwhelmed, nobody excepted this kind of success, not even the biggest Apple fans, do you agree?

Reader Feedback

This site uses Akismet to reduce spam. Learn how your comment data is processed.