Apple promises MagSafe power adapter replacements

Apple has posted a support article that concerns MagSafe power adapters:

You may notice a separation of the white insulation on the magnetic end of the MagSafe adapter. Under continued use, the cable may discolor and the rubber molding may become deformed. Products affected: MacBook (13-inch Late 2006), MacBook (13-inch), MacBook Pro (15-inch Glossy), MacBook Pro (17-inch)

Whether your product is in or out-of-warranty, you can take your adapter (you don’t need to take the computer) to an Apple-Authorized Service Provider or Apple Retail Store for evaluation, and replacement if necessary. You may be eligible for a replacement adapter free of charge provided there are no signs of abuse. Make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation, go to http://www.apple.com/retail/geniusbar/

Apple’s support article is here.

[Attribution: MacNN. Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]

30 Comments

  1. A definite design Flaw!

    I brought this to Apple Canada’s attention, their inspiring answer was uh? (no apple genius’s here)

    The insulation on the inner wire at brick end of the cable,( because it is designed to be wrapped around the brick and no documented requirement for stress loop) becomes cracked and the power shorts, luckily the design of the brick turns off the power if there is a dead short and you get nothing (dead brick). Because I am cheap, I carefully removed the outer insulation, found the crack in the inner insulation, taped it up and voila a working power supply.

    The cable should come out of the brick at a 30 – 45 degree angle.

    Mr. Ive are you listening.

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