“Many eager U.S. buyers of Apple Inc’s new iPhone left stores on Friday frustrated because their new gadgets did not work due to problems activating service,” Reuters reports.
“A spokesman for AT&T Inc, the sole U.S. carrier for the iPhone, blamed problems synchronizing the phone with Apple’s iTunes online music and software store. Apple representatives had no immediate comment,” Reuters reports.
Reuters reports, “AT&T spokesman Michael Coe said Apple was working to resolve the problem but declined to give a timeframe. ‘That’s a good question for Apple,’ Coe said.”
“Earlier in the day, many customers had left New York stores pleased that it had taken only 15 minutes to activate their new iPhones, which combines a music and video player, cellphone and Web browser,” Reuters reports. “But by mid-afternoon, many were annoyed.”
Full article here.
Because by mid-afternoon in New York, the west coast had come online and bogged down the servers, that’s why. We understand the frustration; after all, ’twas us who first screamed “iBrick!” last year over activation delays. One year wiser, we advise, “patience, padawans.” In fact, we just registered an iPhone 3G via iTunes within the last 5 minutes — from our office, not in-store, like the good old days! Now, the fact that the same thing happened last year, well, naturally, that might lead some to ask, what, if anything, did Apple learn from that fiasco?
If this happened to Microsoft, you’d all be laughing and criticizing Microsoft for not coping with the demand.
Not laughing now, are you?
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What a motherfscking shitshow.
I love ANARCHY!!!!
anyways- whatevers.
I blame Akamai.
@JAYGEE
There would never be this much demand for anything that Microsoft made anyway. So no, we’re not laughing……….we’re in awe of the magnitude.
Hey Jaygee
We’re all laughing at you!
Ha ha!
would it have really killed apple to release the 2.0 software on wednesday, mobile me on thursday and the new iphone on friday to avoid these delays? all i want is my $100 mobileme contacts and calendars to work! help me google!
This is stupid, Apple should have done a much better job. They knew that at least 8 million people had iPhones already and would be looking to upgrade to the 2.0 software ASAP. Then with the influx of new purchases, it only would add to the server issues. In this day and age, to blame servers for poor customer service is reprehensible. No excuse. Get it right, Apple. You created the demand..!
This is inexcusable. I would love to gripe about this on my .mac/me blog but I can’t even post to that server. This is a lose/lose. I lost $200 dollars and I cant use any of the services. Apple needs to fix this immediately not excuses. Like it or not Apple has dropped the ball and they must be held accountable. iBrick the Sequel.
With 22 countries coming online was it realistic to expect that servers wouldn’t be overloaded. My birthday is tomorrow, but I’ll get my present when the rush is over.
Interestingly, by moving my family from Verizon to AT&T;I get the same service plus a data plan for myself at the same cost.
Life is good if you take the time to put it into a realistic perspective. Expectations can wear you out with nothing to show for all the stress.
What freaks me out is that there’s no communication from Apple about what happened–clearly iPhone activation servers don’t control MobileMe or the downloading of firmware updates or regular songs from iTunes–or, above all, *when* all of this will be fixed. When someone doesn’t communicate with you at all, it’s hard not to start to resent them.
took me about two hours to activate my new iPhone this morning. But now it’s done and working just fine.
I do love Apple, and I do love my new software on the iPhone. I am typing this on it after all. But I agree, you do wonder if they learned anything from last years demand.
What the next major product roll out will bring is anyones guess, but with Apples growing popularity, I hope this doesn’t become a trend…..
Phil Gramm is right. What a bunch of Whiners. What is the big rush day one. What did you expect with all the hype? Take a deep breath and relax folks, within a week all will be well. Many folks here act like two year olds.
@ jg2000 – There would never be this much demand for anything that Microsoft made anyway.
Correct, but are you saying you wouldn’t laugh at Microsoft?
Tanya Turner – We’re all laughing at you!
Ha ha!
Thanks 😀
Patience is required here. The servers just get too busy. I too got the “unknown error” message. I just left iTunes running and the iPhone plugged in. Appearantly iTunes kept pinging the server and as soon as it made the connection, the activation process continued right where it left off. My 1G iPhone is fully operational on v2.0.
My phone upgrade just worked this time when I tried, so perhaps the problem is corrected.
The word clusterfsck has a new example.
This news is bad for people buying iPhone 3G on the first day it is out. However, for the Apple investors, this is a good news. Have you ever heard Palm, Blackberry or Microsoft having problem like this on the day their new phone model came out? They never had so many people trying to activate their phone on same day.
All is going as planned. It just proves that demand is over the top and it will generate a ton of news. In a day or two the problems will be fixed and quickly forgotten, but the buzz on sales will go on.
Apple loves free advertising.
And people thought the ‘no-new-features-just-performance-enhancement’ company line about Snow Leopard was a joke or a lack of ideas? Apple is gearing up to take over. To do it they need to get the Apple Cloud running on XServe perfectly soon (you don’t think Jobs wants to always rely on some Linux farm down the road, do you?). All this phase is just growing pains, and a big real world R&D;. May be that’s why Apple did not want to do worldwide release at the same time and instead opt for the natural hourly incremental increase. Too bad some of us just happen to live in the West Coast. Hey at least the Hawaiian buyers will know to get their patience ready. It’s Aloha day man, take it easy.
Bet on Jobs to crack the whip over this weekend.
@JAYGEE
oh, of COURSE I would be laughing at Micro$oft, no question. Laughing so much I might pee my pants a little.
Well, here in Spain, the problem isnt about system overload as you can only by the things in ONE FRACKING STORE IN THE WHOLE COUNTRY, TALK ABOUT FAILING TO MEET EXPECTATIONS.
APPLE FRACKED UP!!
This is exactly the sort of “problem” that Apple masterfully turns into a great FREE marketing opportunity. The story is everywhere about how the massive demand has crushed their servers. This will only help to increase the hype. Sheer brilliance.
MDN,
It doesn’t matter what they learned from last go ’round. The company who previously ran the activation process was canned by Apple/AT&T;and this new activation process was relatively unproven. (and now shown to be faulty)
Yes, it will all be back in due time. I’ll be waiting “2 to 7 days” for my wife’s 16GB White iPhone now after paying for a vaporPhone at the AT&T;store just 30 minutes ago.
I want my 2.0 update. I want it now. My life depends on it. I am not accustomed to waiting for what I want.. seriously.
@ Hubertus
You are so right. There needs to be an explanation as to why other services do not work, not just iPhone activation. Just because people complain about the problems does mean they are whiners. You need to get what you pay for, plain and simple.
And everyone (including myself) thought AT & T would be the bottleneck.
What did Apple expect, with all those nifty Apps; plus so many free ones. No wonder iTunes is melting down.
@MTNmnn
I agree, Apple REALLY Dropped the Ball today… there’s no reason they couldn’t gave make the upgrades for iPhone 1.0 & MobileMe available 2 days ago. Its pretty ridiculous for them to put their new and old customers through this hassle just to create hype for the company. Chaos is what they wanted, and chaos is what they are getting. Even inovative companies F**K UP sometimes.
The title should say “NEVER-BEFORE UNHEARD-OF DEMAND FOR THE IPHONE V2
CAUSES DOWNLOAD SERVERS TO TEMPORARILY BOG DOWN”
“what, if anything, did Apple learn from that fiasco?”
Last time, the problem was with AT&T;
It’s funny MDN has an LG DARE ad on the right side of this page.
DUH!!
Apple intentionally caused this “problem” to get free publicity.
The problem with using this tatic over and over is people get turned off to Apple eventually.
You can only fool some of the people some of the time.
Zune Tang, this is your moment…where are you??? Don’t blow your chance to have a problem with Apple that is not a myth or misconception…c’mon Zune!
Been trying all morning to activate my existing iPhone with the new software. Took until 3:30 before I could connect, but then it was pretty fast.
I am patient, so this is no big deal, but it really shows the world-wide interest in the new products.
Will the media see Worldwide DEMAND as the problem…not an inkling of a chance!
ONce again, Apple proves why their market share is a puddle of piss to MS’s lake of poo – they can’t handle mass production of any product; never have, never twill, it seems.
Sell outs only punish loyal users, and the innocent converts, jacking up prices and pushing away the curious willing to give a try.
Apple’s pattern of slow upgrades (minimal improvements in tech while prices stay stable, instead of lowering [iPod a rare exception] prices as with most technologies) reveals why they jerk around loyal users and their own company with a continued failure to expand.
Yes, the best often costs more. But the less of a product around, the higher the price. Apple knows this and instead of being prepared – as anyone else would be with their repeated failures to produce adequate quantities, actually LEARNING from mistakes – they continue this policy.
Why, because Steve Jobs is a SNOB. Arrogant, schizophrenic SNOB.
And there’s nothing more I like to see and hear then all you rich darlings whining. Being rich don’t make you less stupid.
I think one thing Apple should learn from this is that its customers don’t wait a minute to update and upgrade, so Apple had better be ready for the stampede the minute they open the corral gates!
john: since iPhones are not being sold by Apple in Spain, how can that be an Apple frack-up? Isn’t the idea of selling it in only one store come from Telefonica?
blue Dream please don’t wake up the trolls; they’re snoozing and oblivious the the clacking hooves of the billy goats passing on the bridge above them. Next thing ya know, that camelmilk fart freak will turn up again.
If you get this upset over a phone, imagine a real crisis.
Smile, breathe, and go slowly.
Of course, I was pissed until mine started working again. LOL.
Apple will ultimately be held responsible for the technical failure, as well they should be. However, I have to wonder how the in-store activation became Apple’s responsibility. Apple manufactures the hardware. Apple is *not* a TelComm company.
Last years’ initial release was a beautiful thing: walk in, pay, walk out. Go home, connect to iTunes. Activate. Now, *that* is in true Apple style.
This debacle speaks of corporate strong-arming
Worked for me. 11:40 am PST finished about 20-25 min’s later. No unplugging, just hit install and left while it did it’s thing.
If I watched it, I would have been tempted to “monkey” with it when it looked like it wasn’t doing anything.
Another 20 min’s for USB 2 to restore my data.
Monkey Ball is cool, I’ll do the useful stuff later.
Mark: Apple said it would be available on the 11th, so did Telefonica. They even list it as avaiable at 2.500 stores around the country – none of which have any. So the BOTH lied.
If they had just been honest and said it is going to be a gradual rollout and will take months to reach everyone I would not be so pissed off. But they cant help themselves. They have to hype everything beyond reason.
For consumers this has been a bad customer experience, for me being a enterprise admin it just validates what I have said from day 1 .. drop Itunes as part of the Iphone activation. They only want that so it’s tied to the cash cow e.g. every other ipod.
In 8 years of supporting mobile devices I have never seen such a major screw up rolling out a product and lack of proper planning for demand. I agree too much at once, OS 2.0 update, 3G model, App store and MobileMe.
If Apple wants to see how it’s done stay tuned for the Blackberry Bold release, there might not be crazy lines but users will walk out with a functioning device that they can use right away.
Itunes is Apple’s NOC and when it’s flaking out/down it basically kills their entire ecosystem.
Ouch. It really DID feel like “Outlook for the rest of us.” for a while there….
Worth the wait, I might add.
And one more thing:
I’ve been using Apple products since ’88. But the last year and a half of declining service value and slow upgrades, I find myself wondering why.
Add that to Apple’s continued snootiness and manipulation of its products to create hype at the expense of actual users…
Sigh….
^ regarding MobileMe.
My USB 2.0 PCI card (for my old G4) came in today — just in time too! Upgrading and re-syncing should be much quicker now.
It would make no difference whether iTunes was part of the equation or not, and while Apple probably did learn something last year, it doesn’t make sense to overbuild for just “one” day and then tear it all down. It will get better and then every overly impatient 3g or 2.0 user will get their iPhone and software…
What some of you don’t get is that this is a LOT OF FREE PUBLICITY for Apple..
All those who want to piss on Apple write it up – and it only serves to UNDERLINE how incredibly popular the iPhone is – and that it is SELLING BEYOND THE WILDEST ESTIMATES….
LOL
Rejoice, friends…..
Life is GREAT…=*^)
CR
Why would Apple want anything but chaos? Do you realize how much publicity they are receiving for this? You couldn’t ask for anything better. Sorry about your luck if you have a brick today, or you can’t get on Mobile Me or you can’t get the 2.0 software update, but in a couple of days you have the greatest experience on a mobile device possible.
So quit your crying, you should realize that, you are not the sole person who wants this device. Obviously, everyone and their mother wants one. No amount of server farms could help this. Akamai bandwidth isn’t enough, and even if they borrowed all of google’s pipe it wouldn’t matter.
I love how people who don’t know anything about the process complain. How about you ask questions so those in the know can educate you.
It’s like this, If you want all the beer out of the bottle at once you better break the bottle, because only so much can go through the bottles neck at one time.
I fully expected the 2.0 software to not be available for existing devices until at least tomorrow (Saturday), more likely Monday to remove the competition for server time from the 3G purchases.
I am in the UK. iTunes just activated my iPhone 3G
Okay, I will accept Apple getting blamed when you can tell me of any launch of any device when the demand was even half this great and their were no server issues……… Waiting………….. Waiting…..
That’s right, for the second year in a row this is of such scope that Technologists have to create new was of processing this much information at one time.
Apple again asks for an answer when the rest of the world didn’t even know their was a question.
How many licks does it take to get to the center of a Tootsie Pop?
How many iPhone activations does it take to melt the center of an Xserve?
The world may never know.
this is totally unacceptable. i hope apple gets slammed in the press. they now are coping with the growing pains of being BIG.
glad i did the 2.0 update last night.
And by the way, I upgraded my old iPhone yesterday after finding out about the hidden link. No problems whatsoever. Downloaded some new apps and things worked great.
Then with the roll out the other side of the planet, iTunes broke last night.
Just proves that the smart thing would have been to release 2.0 to the older users earlier. Part of the crash is no doubt due to upgrades of iPhone 2g and iPod Touch.
Not only would an earlier release of 2.0 lightened the burden, but would have also served to build even more hype for the new phones (like land, they ain’t building the old ones anymore).
Apple – 5% market share for life.
I updated my first gen. iPhone mid-morning with no problems. For that I am happy. Those that are having issues have every right to be ticked. But I think the message that the average person will get from this is that the iPhone intro was so successful that it melted down the server. Hopefully it will push stock higher.
@Handsome Smitty
“Apple – 5% market share for life.”
Uh, I think they already have a little more than that on mp3 players. And they seem to be over that on smartphones. And computer marketshare is over 7% and growing.
It is all trending up.
Can’t we blame the INTERNETS itself? Perhaps these massive loads of new iPhone buyers ( nice ) buckled the INTERNETS!
Well I tried.
Apple tried to do too much all at one time and it’s taking it’s toll.
I would have staggered out the releases more and not bunch them all at the same time. I would have done it like this, the iPod touch update on say Monday (7/7), moved on to current iPhones on Tuesday or Wednesday (7/8 or 7/9), rolled the App Store, iTunes and Mobile Me last Friday (7/4). That would have left Today (7/11) for iPhone G3 and all the traffic that it’s going to spike with having a better baseline established from the earlier rolled updates, there would have been time to react, fix or scale the needed resources before a major services FOOBAR happened.
Well, I got mine (after 6 hours in line), and I’m thrilled!
its not Apple or AtnT to blame it us the user i want it and i want it now syndrome, lets look at this is a true way how many kids at christmas open all the presents in one loon n play with one for 10 – 30 seconds and move on to the next most i guess same thing uh uh new iphone must be first to activate or second uh uh it was going to crash u dont need 200 Iq to figure that one am in the uk its 9.30 i have mind since 1.00 ish and just activated it no problem, You could have a system the size of the pentagon war office and if every man and his dog jumps online there she goes be apple M$ dell
its not Apple or AtnT to blame it us the user i want it and i want it now syndrome, lets look at this is a true way how many kids at christmas open all the presents in one loon n play with one for 10 – 30 seconds and move on to the next most i guess same thing uh uh new iphone must be first to activate or second uh uh it was going to crash u dont need 200 Iq to figure that one am in the uk its 9.30 i have mind since 1.00 ish and just activated it no problem, You could have a system the size of the pentagon war office and if every man and his dog jumps online there she goes be apple M$ dell
Hmmmm,
“This is stupid, Apple should have done a much better job. They knew that at least 8 million people had iPhones already and would be looking to upgrade to the 2.0 software ASAP.”
Actually, Apple did not expect all 8 million to try and activate and upload at the same time. LOL Steve thought that at least a few of them would be at Starbucks having a coffee.
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Me, hey, some of us have to work you know.
” width=”19″ height=”19″ alt=”grin” style=”border:0;” /> Guess I will try tonite or tomorrow.
And, er yes,…. to all you MS trolls out there that are trying to laugh while pretending to be Mac users………. I guess its easier to sell Vista. After all, you only have to deal with a few sales everyday, not 13,000 per second (the point the UK system crashed). LOL
Have a great weekend.
en
Desire, makes you want what you can’t have.
– Tuxedomoon
It takes time to register your device with the NSA’s computers, people. That way the Bushies can keep looking for OBL. Just like when they make grandma take off her shoes at the Airport.
Don’t you feel safer now?
iPhone 3G good.
AT&T;- no deal.
meanwhile Blackberry servers remain unaffected…
Noodlebrains wrote:
“Uh, I think they already have a little more than that on mp3 players. And they seem to be over that on smartphones. And computer marketshare is over 7% and growing.
It is all trending up.”
UP? Service, quality, availability…all DOWN.
Apple has more than $20 billion in the bank, and refuses to invest in expanding production operations. Jobs is a SNOB and wants to maintain HIS company as a NICHE. I think part of the problems of these poor launches is his way of tamping growth.
It is bad press – not good – that Apple can’t meet demand because this is relative to a QUALITY issue.
Some peg the number available for sale this weekend at 1 million iPhones. Not 8 million. Even with numbers sold 4-6 million prior to the 3G, it’s not 8 million.
Even so, all proof that 2.0 should have been released well ahead of the new iPhone itself.
This is the usual case of JOB’s ass overloading his mouth.
JAYGEE is just an idiot, microsoft sucks, and yes hoe we are all laughing at your stupidity… idiot
Hmmm.
Knowing that about 2 million people are going to be trying to activate their phones in a single day I’m going to waltz into an Apple store and expect MY experience to be entirely flawless.
I’m going to complain if it doesn’t go perfectly because I am a self-centered myopic fool and want things to work to my benefit all the time.
What did YOU learn knowing that about 2 million people were going to be trying to activate their phones in a single day waltzing into an Apple store and expect your experience to be entirely flawless.
You must be the ones who sit for 2 hours in traffic EVERY DAY and complain about it.
Freaking dummies. Who didn’t see this coming?????
I haven’t been able to get on Flickr for hours now. Do you think its servers buckled under millions of new iPhones uploading photos to the site?
John: I still don’t see the issue of Telefonica selling it in only one store on July 11 as something to blame on Apple. I don’t see that they would gain anything by lying. So I went to read Apple’s press release because you said Apple said it would be available at all stores on July 11. Below are excerpts:
“Telefónica and Apple® today announced that they will bring the highly anticipated iPhone™ 3G to Spain on July 11. … iPhone 3G will sell in Telefónica’s top stores and more than 3,500 points of sale in Spain, first in Madrid in its new flagship store on Gran Via Street, opening on July 8.”
The PR says specifically that Telefonica will sell it FIRST in Madrid at the Gran Via Street store. It’s ambiguous as to where else it would be sold on July 11th, altho it is clear that eventually it will be sold at 3500 points of sale.
Did you call Telefonica and they told you it would be available at all stores on July 11th? If not, then I actually don’t see where they lied and especially where Apple lied. Yes, they were clumsy in wording, but I don’t see any lie.
MacInfo has it right and I was going to write same thing until I saw his/her post. Apple has an adequate infrastructure built for normal and probably heavy usage, but it makes no sense to expect them to have built a network to handle this one or two day explosion in traffic. It will all sort out in probably less than a day. Traffic will NEVER be as high as it is today… until the next release.
I don’t understand why you people are so invested in Apple. I mean, you’re a bunch of rabid fanboys, and for what? Apple screwed up, it’s really as simple as that. It’s not that big of a deal and will be largely forgotten soon, which makes your sycophantic defense of the blunder all the more amusing. Reading the posts here just reconfirms what I’ve always thought about this company and their products- they’re for people who are too dumb to use a PC and are willing to pay twice as much for the same thing, with far less choice, but an OS that holds your hand on doing simple tasks.
Guys, I have a small bit of advice:
GET A FRIGGIN’ LIFE! Stop being such railbirds and realize there is more to life than a computer and phone. Look, I love Apple and its products as much as the rest of us. But we knew today was going to be like this. I doubt that any company would have done much better. Not that this could not improve. It can. And I bet several people within Apple will lose their jobs over this. For them, life will be very real.
For the rest of us, stop your whining and be patient. Go outside. Put down your iPhone, step away from your Mac, and go play with your kids. Toss a frisbee with your dog. Breathe the summer air. Suddenly, you might realize the world is larger than our favorite company.
Look, I agree with a lot of what you said. Doing everything at once is a recipe for failure. It’s complex enough doing activations with a partner like AT&T;. Mix in a crush of worldwide demand, and you’re guaranteed to take down servers big-time. And I agree that Apple would have been smart to roll out the App Store and iPhone software 2.0 a few days earlier. But we knew this was going to be a mess today no matter what. And I agree with the mobile enterprise guy about depending on iTunes for everything – that is what geeks call a single point of failure. I have a hunch that more heads will roll.
That said, we’re human. The people who work at Apple are human. I’m sure a lot of people in Cupertino are working their butts off to fix all this. And employees in stores across the country are having a very challenging day. So relax already. If you haven’t bought your iPhone 3G yet, be patient. Wait a couple of days for the hysteria to subside. In the mean time, stop your whining, hug your wife or husband or lover, and enjoy life. Trust me, you might actually enjoy it.
“… [MacDailyNews and iPodDailyNews are Apple Store Affiliates. If you buy something from the Apple Store within 24-hours after clicking any one of our Apple Store ads, we will receive an affiliate percentage from Apple. There is no extra cost to you. Thank you in advance for your support.]…”
It’s the least we can do for a service we’ve all become addicted to over the years.
All these countries, and all their iPhone fans hitting on Apple at the same time. No server could stand up to that. I had problems for a few hours. I connected properly an hour ago and — my 1st gen. iPhone has a new lease on life. Amazing stuff, these new apps.
How are the Zunes holding up?
Two days without e-mail. One MORE reason to not particularly like the iPhone. It isn’t bad enough that it offers features I don’t really want, much less need, and that it costs what it’s worth (a lot) but now it has to make a bit of a mess of my life?
This is “great publicity” for Apple? That they can’t take care of business? Screw that! I want my e-mail. A few hours is no problem (usually) and even a full day is acceptable, if forewarned, but this is two days. TWO DAYS ! ! ! In the middle of the week. They could have planned it better. They could have brought it on-line in shifts, as someone else suggested. Or made sure they had twice as many servers available on Day One.
I’m not drunk enough, not yet, to take this lying down!
Not being able to update the software on my phone really makes that work related right hand amputation pale in comparison. I thought I had a probably operating that thing with one hand. Now I have real problems.
I went out over lunch to get an iPhone here in Charleston, Sold out. The lady at at&t;told me they sold out by 9:00 am. YIKES
Exactly. These people seem to love nothing more than to bend over and take it from SJ. Still, the rampant fanboyism sure is entertaining. As to the people saying those with bricked phones should get a life- that’s a bs argument. For better or worse, we have come to depend on the speed and availability of communication via cell phone. Not having a phone is a serious problem for many people these days. What happened today simply isn’t acceptable. It would be one thing if Apple acknowledged the problem and warned people to hold off on updating till the servers could be fixed, but they did nothing and it just shows what they think of their customers. They know their customers are ignorant sycophants who will put up with anything and so they don’t have a second thought about screwing them over.
Great Apple Fanboy Massacre,
How’s Vista workin’ for ya?
He’s one cool cat that Jobs dude.. reduces server capacity to create a cluster then milks the free publicity. A Master class in deliberately creating a cockup and turning it into a triumph. This has got to be part of a carefully crafted strategy…genius!
DP
My original Iphone got bricked this morning when I upgraded to V2.0 software. I was without service for about 4 hours but after the rush on Itunes calmed down I was able to complete and restore my phones software.
150 phones for the only ATT corporate-owned store in Seattle! I went there mid-morning and they were out. Pissed. Not offered at the on-line Apple store. Contemplating getting in line in the middle of the night for tomorrow’s piddly allocation.
Finally got through to 2, @ 6:01 pm EST.
Done at 5: 35.
It is so ON!
I love all the Windows suffers that come in here to gloat that Apple sucks because the have millions of people on line for products. How funny that must be for you windows users…. People actually waiting on line to buy a company’s products.
How’s that Vista machine running for you? I know, it’s great because you didn’t have to wait in a line to get it. That says it all really.
It’s okay, people always hate those with so much.
My free light saber app might be the coolest app of all.
Suck on that Mac user…….
You windows suffers……. well, you just suck.
As staunch an Apple supporter as I’ve been, i must admit it:
Apple fscked this up… BIG TIME!!
“ALL AT&T;Stores are SOLD OUT” per Kristi at AT&T;. I just got off the phone with her. She said as of 6:15 PM EDT all the stores had sold their stock out completely but, could not say when they’d have more. So, do I give up my 20% monthly discount and go to an Apple store or wait a few days?
” width=”19″ height=”19″ alt=”mad” style=”border:0;” />
What a stupid comment that was, exactly what did Apple fuck up?
Remember all the G3 Powerbook shortages? Any of us quit buying Laptops?
Remember 1 in 5 people taking the 1G Nano’s to the Apple store because they were busted? Any of us quit buying iPods?
You will keep buying Apple products, and more people will start buying Apple products. Then we will have more dumb people complaining that “Apple screwed this up, 50 million people should be able to be on the internet, at the same time and same sight without even a slow down”
I am making a bumper sticker for the technologically ignorant here…..
“Got stupid”
I have Vista, works just fine for me. Microsoft screwed the pooch on its release, their consumers took them to task for it, and they worked to fix the problems. I’ve used Leopard and don’t really find it any more or less useful than Vista or XP. None of this changes the fact that Apple screwed up today, and their complete non response shows how little they care about their customer base. Then again, they know they can get away with this crap because the fanboys think that Apple can do no wrong and, if nothing else, will just keep telling themselves “at least it isn’t M$.”
And to the “Great Apple fanboi massacre” you have a huge hard on for Steve Jobs. Another amazement to me, people enamored and pissed off with/by someone elses success.
Good luck with the nothing you are currently doing in life, and also good luck trying to escape the sloppy seconds that impregnated your Mom. Your dad was pretty pissed following behind his father-in-law.
“What a stupid comment that was, exactly what did Apple fuck up?”
Plenty. They hyped the release date to generate a fervor, and yet didn’t think to check that their servers could handle the load. That’s an understandable screw up, but they didn’t even warn first gen iPhone users to not upgrade till the mess was fixed. Firefox was able to handle this kind of event recently, and with far fewer resources than Apple. To me this all just shows that Apple doesn’t give a damn about their customers.
Apple today once again proved that they could give a rats ass about current customers. People once again proved that American consumers are idiots and will wait in line for their precious gadgets while half a world away our soldiers are dying and we pay $5.00 for a gallon of gas. Yet the Apple zealots will continue to forgive Apple because they like to be sooooo cool with their new iPhones.
If you think this shortage was not planned than your are either an idiot or a fool
“……….just shows that Apple doesn’t give a damn about their customers.”
Is everyone on stupid duty today? Okay so Apple doesn’t care about me as a customer. They didn’t care when they charged me “NOTHING” at the Apple store for transferring the contents of one of my iMac’s hard drives to another, both out of warranty, neither had Apple care. My mother board fried on one, the fee was $150, they charged me nothing.
Every time my wife or I have screwed up our user accounts on our home Mac’s, the genius’ fix it, have never been charged. Hell I trashed Apple works back in the day….. they got a copy from the back and installed it for us.
But that is just on company that doesn’t give a shit about their customers. The squeaky wheel gets the grease. If you feel so screwed let them know, I am sure they will go above and beyond to fix the problem and to make you say “WOW”, they didn’t have to do that but they did.
Quit bitching, vent to Apple, at least they have a chance of helping you. All I can do is keep reminding you of what an asshat you are being.
Actually that would be, people are idiots all over the world, because in Japan, the were 1000 count them 1000 people waiting in line for the iPhone. Personally, I would just wait until the initial rush was done in a few days and get a phone later.
And, as I keep reading reviews and story’s of “diehard windows user for 20 years switches to Mac OS X” I just laugh like I did 10 years ago at comments like “What’s the big deal, it’s just an OS” Just goes to show, until you use, you don’t get it.
Thank God for those soldiers, freedoms to do silly things like complaining instead of living are great to have. Just glad I have never had to try and feed my family with a small cup of grass i was able to find, as my 10 month old baby lay dead in my arms because mom isn’t lactating because of a lack of nutrition.
That was a story I saw on CNN a couple of years back.
I don’t know WTF the problem is. I upgraded my old iPhone to 2.0 mid-afternoon, no problem. Got my new one this eve, gave my old one to my son. No problems with activation in store. Like last year, no problems.
Well Muchmeyer, the windows sufferers are about to attack you and call you a liar. Everyone on the planet that tried to download the software, or buy the new iPhone hasn’t had any luck. No one is online with the iPhone, they are all bricked.
I haven’t been downloading apps today, or surfing the net, or using my new light saber app to attack my wife. I haven’t used the bloomberg app to watch the markets get crushed again.
The one thing windows sufferers need is people in their boat too.
Poor fools.
Phil Gramm is right. What a bunch of Whiners. What is the big rush day one. What did you expect with all the hype?
Would you accept a new car that didn’t start the minute you bought it? (And have it be DOA at the dealership no less!) What if someone then called you a whiner, and told you to wait a few days & get over the Day One rush?
An iPhone is a sizable purchase of a 21st-century necessity. Of course people are gonna want to get using theirs right away.
This is a major black eye for Apple.
Apple needs to learn to throttle initial sales of such products.
When the servers start choking, limit or even stop sales until things improve.
What’s worse, keeping customers in line, or selling them something that doesn’t work?
Apple’s the drug dealer and we’re the druggies. We gotta have it and they don’t give a flip about our ‘needs’ and know we gotta buy it.
THEY DON’T CARE
@jarrettdailynews,
Guess what? I have a working iPhone 3G. No problems. Apps work. My old iphone updated fine.
I really don’t care what people are saying. Call me a liar. Then why am I holding a working iPhone 3G?
I’m sure the servers were off for part of the day. I’m sure there was problems. I did not have any of these issues.
And NOT EVERYONE has a bricked iPhone. Just called my brother – he had a bit of trouble at the Apple store upon activation – second time worked fine.
JarretDailyNews said: “Thank God for those soldiers, freedoms to do silly things like complaining instead of living are great to have. Just glad I have never had to try and feed my family with a small cup of grass i was able to find, as my 10 month old baby lay dead in my arms because mom isn’t lactating because of a lack of nutrition.
That was a story I saw on CNN a couple of years back.”
CNN – Commie News Network – King Obama will cure those freedom blues soon – no freedoms you won’t know what you don’t have.
Exactly my point Muckmeyer, there are a few people complaining while there are a bunch of us using our devices. Settle down ferf, I am not one of the complainers, my stuff has worked fine all day, been downloading and using my apps, iTunes store hasn’t had a problem for me all day.
Oh yeah, and whoever had the car analogy is a complete moron. Like there has ever been a line to buy a new car. What an idiot.
Smitty, what a piss poor life and attitude you seem to have. It doesn’t matter the president, doesn’t matter what camp he/she comes from. There will always be those complainers.
I live by one simple rule…..
“Losers complain about doing their best, Winners go home and fuck the prom queen.”
So smitty, keep complaining, because I plan to keep fuckin’.
JarretDailySpews said: “Is everyone on stupid duty today? Okay so Apple doesn’t care about me as a customer. They didn’t care when they charged me “NOTHING” at the Apple store for transferring the contents of one of my iMac’s hard drives to another, both out of warranty, neither had Apple care. My mother board fried on one, the fee was $150, they charged me nothing.
Every time my wife or I have screwed up our user accounts on our home Mac’s, the genius’ fix it, have never been charged. Hell I trashed Apple works back in the day….. they got a copy from the back and installed it for us.”
Tha’s ‘cuz you SPECIAL, bro. With a SPECIAL bus. They saw you coming…
JarretGaylySpews said: “Good luck with the nothing you are currently doing in life, and also good luck trying to escape the sloppy seconds that impregnated your Mom. Your dad was pretty pissed following behind his father-in-law.”
Get down in the gutter RICH BOY, you gonna’ git hurt – it’s dirty down here
Well, I don’t know that I would say I am rich, but I have earned everything I do have. So thank you.
Has anyone ben able to upgrade an iPod touch to 2.0
Oh yeah, and whoever had the car analogy is a complete moron. Like there has ever been a line to buy a new car. What an idiot.
One example: a few years ago people paid several thousand $$$ to get on the WAITING LIST for the then-new Chevy SSR. What are line spots at your local Apple store selling for?
More recently, Toyota dealers manage one day (or less) stock of the Prius. Try getting one without a wait. OTOH Apple seems to have plenty of the new iPhones, apparently too many.
Please know YOUR facts before pulling out the personal insults.
Are your mobileme mails syncing with your mac. I am only using @mac.com on my my, but did notice under alias in the preferences on my mac it also has @me.com corresponding to it. I receive mails fine on my mac, but when I delete them they do not delete on the webmail – I’ve tried resyncing and every step. Thoughts?
FSCK Apple, and their bend over subservience to their fudge packing AT&T;overlords. This is the worst Apple customer experience ever. Until AT&T;and their assinine policies are over and done, no iPhone for me.
Still love my iPods, MacPro, and MacBook, but iPhone just isn’t going to happen
“This will only help to increase the hype. Sheer brilliance.”
And every business in the world is looking at Apple and saying to themselves “These guys can’t get anything mission critical right”. There’s a reason Apple can’t get out of the consumer environment. They just don’t have the right mentality for dealing with people who need things to work NOW.
“in a couple of days you have the greatest experience on a mobile device possible.”
As long as you can handle you phone and mail servers routinely being dead a few days every year, Apple is for you!
“And computer marketshare is over 7% and growing. “
The Mac market share worldwide is about 3%.
It’s maybe 7% of US consumer PCs, and 100% of PCs from a company in Cupertino with a fruit on the case.
“not 13,000 per second”
Do the math, if Apple was selling 13,000 iPhones a second, they would sell all the iPhones they have ever sold in about 8 minutes. Then the load would go away.
“I’m not drunk enough, not yet, to take this lying down!”
A lot of other posters have take an alternative path. Get a lobotomy. Once you reduce your IQ to a sufficiently low level you will be able to make excuses for every screw up Apple makes. Like pretending this was planned to get the publicity.
people were on a list not waiting on line at the dealership. So instead of wainting in line we should get on a list? Is that what you are suggesting?
Oh yeah, and all you windows users who need to be on this forum for whatever reason, the day will come that you will switch to a Mac. Until then keep coming to see us. Because this is clearly where you want to be.
I quit using windows in 97 and have used every Mac OS since. Of course , I did miss out on so many great Microsoft OS releases.
Sincerely, just another Mac user waiting for your switcher story.
“Sincerely, just another Mac user waiting for your switcher story.”
HI, I’m Fred, I’m an Apple Switcher.
Once I had a small business and I ran Microsoft software. Things were good, email just worked, and I could call customers any day of the year on my cellphone.
Then I switched to Apple for everything. Suddenly I couldn’t read documents people were sending me. I tried to email them back about it, but my email was broken all the time. I pulled out my phone to call them but it was a useless brick. Soon I found customers abandoning me.
Then my wife left me for a PC user, I lost the house and the kids. I spent a bit of time in mental hospitals. Once I came out, I became convinced that Apple is the best computer company on the planet despite what they have done to me. Now I live under the underpass bridge near Apple headquarters. Then I changed my name to Jarrett.
After updating to 2.0 on iPhone 1st Gen I could not reactivate the iPhone and temporarily bricked it until later at night. This was a very unusual server issue from Apple’s side. This will not be forgotten any time soon… they really screwed up this one.
As for getting a new iPhone… I had to stand in the line for 3 hours this morning but could not get an iPhone within that time and had to be in a meeting… later again I went to stand in the same line again… after 2 hours 30 minutes I got into the Apple store but the activation server went down and we were all sent home at 11PM…
Very weak process this time… I am a bit disappointed at Apple and the way things were handled.
Finally, 4:18 AM Atlantic time (too much coffee before bedtime) and the download is coming in just fine. After all folks this is a BIG download!
Nighty-night.
Obviously this is not ideal and maybe something more could have been done, but when you have something like this that is in such great demand especially initially you can’t simply cater for a few days excess with endless servers and bandwidth devoted to that demand, which will within a short time be totally redundant thereafter. So far this seems like short term and a relatively minor annoyance in the great scheme of things. If it is still happening after the weekend then it is time to judge.
@spyinthesky,
systems availability isn’t like limiting hardware to increase demand. Most of us complained loudly when ISPs (I use Bell Canada as a recent example) started throttling speeds, with the lie that overall bandwidth can’t meet demands during “peak hours.” Our argument is that we paid for a level of service, if they can’t meet that demand then add capacity!
In Apple’s case, there are ways to increase capacity temporarily. I’m sure Apple did this, but didn’t do enough to handle demand. Apple may have garnered some media attention, but at what cost?
“Apple may have garnered some media attention, but at what cost?”
It’s not good publicity to let the world know you can’t handle a simple software upgrade for a product properly. The same capacity will be needed any other time Apple does an iPhone update, except perhaps given that customers have been bitten twice by Apple they will be very wary of purchasing or upgrading on day one thereby spreading the load.
I doubt that the message Steve wanted to send was that Apple can’t put a solid back end infrastructure together to perform a fairly simple task. Now, if you want to handle 4 million transactions a minute, you can do it, just call IBM not Apple.
I had to work yesterday. Downloaded before going to bed, woke up with 2.0. Works great!
None of you “had” to wait in line. You all chose to wait in line. Again complain to someone that can help your situation, like Apple.
still waiting for my touch to get the update
the uk , always last in line
Apple was unprepared and should be embarrassed for such a poor showing. Of course, after the tsunami of fanbois and first adopters the demand should slow to a trickle and equilibrium restored in the universe – just like MBA.