Beleaguered Dell breaks customer’s laptop, sends replacement full of pubes

From the “you-can’t-make-this-stuff-up-nor-would-you-want-to” file:

The Consumerist reports, “Reader K’s call to Dell tech support for his laptop resulted in the tech helping him break a different computer, then sending him a replacement laptop full of human pubic hair. After diagnosing a faulty power adapter with K’s laptop, the Dell technician asked him to plug the malfunctioning adapter into his other, out-of-warranty Dell to confirm the problem. K was reluctant, but complied, and fried his old laptop in the process. To their credit, Dell offered a replacement; unfortunately, it had a full bush.”

I reach the bottom of the box, pull out the laptop, and first thing I see is the top is covered in scratches. Some people may say that I should be happy since I was getting a newer model laptop to replace an old laptop with no warranty. My old laptop, however, was in great condition. When I opened up the new laptop, I saw the screen was scratched and dirty, and the keyboard was covered in debris. Wait, not debris….what is that? HAIRS!? Not just any hairs – these could only be described as pubes. I hate to be so crude, but pubes are pubes. Not the incidental curly hair, but rather mini-tufts between the keys. My only guess is that Ron Jeremy was the previous owner.

Full article with a photo of crappy Dell laptop sprouting pubes here.

[Thanks to MacDailyNews Reader “Wealthy Industrialite” for the heads up.]

MacDailyNews Take: Vomitous.

93 Comments

  1. John, “The cheep plastic could have a “hair line crack” ha ha”

    Cheep plastic? That must be the plastic they use to make Easter eggs that have little fluffy chicks in them. Maybe the hair was chick (the other kind) hair. Ho Ho.

  2. I compared the hairs in the photo with my own pubic region and found a difference: mine have a much tighter wind, while the ones in the photo look more like hair from a curly-haired head (the one above the eyes).

  3. Pubic hair? It’s a Dell Dude! more likely butt crack, underarm, back and/or chest hair. After all the Dell Dude had to dump all that body hair somewhere.
    I’d also be sending Dell the hair palm laptop back along with a bill for my trauma and bio hazard exposure check-ups for the next year or so.

  4. That.
    Is.
    Disgusting.

    I have to admit, I am a little skeptical, but if this is true, this guy deserves the nicest, most pimped out laptop Dell can muster as a peace-offering.

    Unfortunately, it still wouldn’t be a Mac…

  5. << I have to admit, I am a little skeptical, but if this is true, this guy deserves the nicest, most pimped out laptop Dell can muster as a peace-offering. >>

    Dell should buy him a Macbook Hair … Oh- I mean Macbook Air.

  6. Like…Ron Jeremy has been my one and only idol for as long as I remember, he said in a documentary that he gives hope to ugly men with respect to getting sex from women, which is SO true.

    I think RJ would make an excellent president of the US ” width=”19″ height=”19″ alt=”smile” style=”border:0;” />

  7. Man, I’ve heard of cybersex but is this really how it’s done? Now that I think about it, my PowerBook is sexy and all, but even though I don’t have a girlfriend right now, I’ve never tried to hump it. This takes fanboyism to a “hole” new level.

  8. That’s really, really, really gross.
    Can you imagine something like this happening at Apple?
    I bought a refurbished iMac for my parents and it was really like new.
    The only exception was that it didn’t have the advertised 1 GB RAM but 2 GB ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />
    I hope they find the guy responsible for that and instead of just firing him, they should wax his whole body (and then fire him) ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />
    That’ll teach him.

    Thinking about it, this guy must really be an IQ-equal-shoesize-idiot because you can do a DNA-test on all that hair and pin him down pretty quickly.

  9. The guy listed his options:
    “1. Vacuum it, douse it in alcohol, and just try to use it and forget about ‘the hedgehog’
    2. Sell it and buy a new laptop
    3. Go to the gym, run 3 miles, trim body hair directly over the keyboard, send laptop back to dell (this is the cleaned up version)”

    He sounds like a plucky guy. I hope he gets to the root of the problem after this close shave with disaster.

  10. I hate stories like this. It is obviously an attempt at PR sabotage against Dell. Are we to believe that Dell sends out laptops filled with human pubic hair? No. Not even the most die-hard Mac fanatic could credibly make that claim.

    I suspect a disgruntled employee pulled this stunt in hopes of garnering bad will against the company. I don’t this story should appear on MDN.

  11. @84 Mac Guy
    “You just can’t pay for that kind of quality customer service.”

    You can and do, if you’re Elliot Spitzer

    @Ampar…
    Just trying to keep a stiff upper, hm. uhhh Just trying to….

    nah. I got nuthin.

  12. re: Absolutely disgusting. Don’t they have QC?

    Nope!

    Dell have never had any QC.

    My parents in law have gone trough 3 brand new Dell’s in 6 months.

    My wife’s company order over 400 Dells and nearly 270 of them were ‘dead in the box’.

    QC? You’ll be lucky.

    I’m amazed they did’nt send this ‘alleged’ brand new laptop with human shit all over it.

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