Microsoft’s Windows Vista: Your Frustration. Our Fault.

“Microsoft released Windows Vista to the world one year ago with ads likening the new PC operating system to such awe-inspiring moments as the first American spaceflight and the fall of the Berlin Wall,” Todd Bishop reports for The Seattle Post-Intelligencer. “Charles Walling just wants it to work with his printer.”

Bishop reports, “The retired Seattle warehouseman has spent hours on the Dell tech support line, installed all the drivers and, yes, double-checked all the cords and plugs. No luck. The cause of the problem isn’t clear, but Walling knows one thing: The same printer worked with Windows Vista’s predecessor, Windows XP.

“‘You can see the frustration,’ Walling said this week, sitting at his desk after Windows Vista displayed an error message in response to an attempt to print,” Bishop reports.

Bishop reports, “Microsoft Chairman Bill Gates recently called Windows Vista the ‘best new product of the year.'”

Bishop reports, “A year after its glitzy retail launch, Windows Vista has developed a reputation as a source of frustration for others. The effects of that reputation are apparent in the habits of PC buyers. At the computer store Quidnunc in West Seattle, for example, owner Bill Hibler estimates that 40 percent of people ordering computers through his shop still ask for Windows XP.”

Bishop reports, “Walling, the retired Seattle warehouseman, moved to Windows Vista when he bought a new PC last fall. Despite the problems he has experienced, he’s sticking with the operating system, figuring it would be too much hassle to go back at this point. He still hopes to fix his printer compatibility problems. In the meantime, how does he print out his documents? ‘I don’t,’ he said.”

Full article here.

[Thanks to MacDailyNews Reader “Rob” for the heads up.]

MacDailyNews Take: The combination of “Stockholm Syndrome” and “cognitive dissonance” produces a victim who firmly believes the relationship is not only acceptable, but also desperately needed for their survival.


  1. Jay-Z , I am using PS3 the latest version. And it is a known problem. Adobe admits it and has publicly stated that the fix will come from Apple via Leopard. Very strange. I am not going to jump ship to Windoze having just bought my first Apple machine ever. But, the idea that Vista is full of problems while Leopard ‘just works’ is nonsense. Vista works for most people I know. And Leopard has had its share of problems. Apple does seem to fix Leopard problems faster than MS fixes Vista problems, that is my impression.

  2. “Genovese, who has become known as the “Vista Mom” because of the exchange, said her experience taught her several rules of thumb — including the need to wait for a Windows version’s first big “service pack” update before adopting it, and to buy a new PC with the new operating system, rather than upgrading an existing machine.”

    Best rule of thumb!

    Apple should offer a 30 day trial period

  3. “…getting to know the fine folks at Dell tech support …it’s what power users do”

    Zune Tang: you are loosing your touch. Before, you could make me believe that you actually believed all the things you said (even if those things were stupid; stupid but funny). But what you said today is like a bad Adam Sandler joke.

  4. OK, Let me explain this to you Mac people in a simple way so you can comprehend: when MS releases an OS, they have to make sure it works with gizillions of different hardware. Apple has it easy, they make both the software and hardware. Obviously the exprience is going to be smoother.

  5. When I upgraded from Tiger to Leopard, I did not have to load one single driver update, and had only one application update, which automatically loaded (Soundbooth).

    I’ll do you one better. When I upgraded from WinDUHs XP to OS X (Tiger), I didn’t have to install ANY drivers. Everything worked, even the seven year old scanner that required a driver reinstall every two months with XP. As a matter of fact, everything not only works, it works better and I have had no problems to date.

  6. When I upgraded to Leopard the installation itself went smoothly enough, but unfortunately everything does not work as it should.

    Here’s the list. I tried to report these to the mother ship, but finding a place to submit them on Apple’s site is an exercise in frustration itself.

    – iCal does not assert alerts
    – Mac Help crashes
    – Energy Saver schedule: auto-starts in AM, but cannot get past screen saver (spinning beach ball)
    -iChat does not work, but Skype does
    – annoying PubSubAgent permission request interruption
    – system alerts not spoken as set in preferences
    – Mail sometimes fails to sound alerts
    – Mail sometimes sounds alerts for outgoing rather than incoming messages
    – Sound preferences will not retain setting for ambient noise reduction (keeps shutting it off)

    I’d appreciate knowing if anyone else has encountered these problems. And I sure hope 10.5.2 fixes them.

  7. Vista sounds a lot like VD: people are excited by the prospect of a great experience, then they get f*cked and spend lots of time and anxiety trying to get rid of their problem.

    Another analogy that might work is Hotel California.

  8. @Beryllium

    Did you try to install Leopard over Tiger or Panther, or did you do a clean install? I know it’s a pain to do a clean install and have to reinstall all your applications and files, but you wind up with a cleaner, leaner system without inheriting the little incompatibility problems that result from something as important and all-encompassing as a system upgrade over the prior version.

    When I’ve installed systems in the past, I’ve always wiped my system drive clean, then reinstalled the system, then all my apps. Yes, again, it is a nuisance, but in addition to avoiding the type of issues you’ve described, I’ve noticed that my overall performance improved.

    If you have a new Mac with Leopard preinstalled, or did a clean install, then I’m not sure what to say other than to try another installation. If the problems persist, yeah, call Apple and get some answers.

  9. @ joey:
    Yes Apple makes the OS and the computers to run it on so in that respect it’s a smoother experience. However they don’t makes the hundreds of peripherals that work with the Mac like mp3 players (except iPod), printers, hard drives, scanners, routers (except Airport), RAM, graphics cards, processors, etc. So they still need to make sure it works with all those things too.

    @ Zune Tang:
    Once again you make me laugh man. Spewing the same crap over and over again. You are losing your touch. It’s pretty sad to see you believe your own hype like that. But hey it’s your loss if you want to continue in your little Windows world kissin Bill Gates ass.

    Your loss. Our Gain!

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