There was a problem with the update for QuickBooks Pro Mac for version 2006 and 2007. The update was prompting that “there is not enough disk space to install.” If this message is displayed, click the No button. DO NOT install the update. It could remove files from the desktop folder of your computer.
Intuit has resolved the problem that caused this on the server. Do not install the update if it prompts that there is not enough disk space. Close and re-open QuickBooks and it should no longer prompt you to install the update. The latest release for QuickBooks Mac 2006 is currently R4 and the latest release for QuickBooks Pro for Mac 2007 is R6.
Intuit is working on a way to help customers restore the files they lost and/or repair the functionality of their Mac desktop.
More details, including contact info, here.
Whew. Don’t do that again, Intuit.
And while you’re fixing things, why not fix the Mac QuickBooks to match the level of features in PC’s? Obviously you have SOMEONE there who knows a little about Macs. Put them on it!
Hey, MDN. Perhaps I missed it somewhere else but why can we post with our usernames when I haven’t logged in? Shouldn’t registered names be banned from direct entry?
Intuitively, I guess that was Quicken ’nuff? Of course, there’s no accounting for taste when in comes to feature parity.
@ Hg Wells… watch that mercury in the water…
It’s a cookie of convenience.
Me not requiring being incognito– I like.
What blows about QuickBooks Pro for Mac is that the credit card processing doesn’t work on it. So, if you need to process credit cards, you’re forced to buy the Winblows version. Please, Intuit, fix this problem!
So, which is better for me? I run a small photo business. I use Quicken right now for personal finances.
I am aware that Quicken for Mac is not as good as it is for Windoze, but is it appreciably the same situation on QuickBooks, I mean, they look like they have a ‘pro’ version for Mac?
Don’t expect too much from Intuit — they’re calling it Quickbooks for MAC. Don’t you want to tell them it’s Mac?
Y’all do realize that Intuit is a subsidiary of MS…
@Big Mac Attack – Yeah right…
When Quicken stopped supporting direct banking directly through Quicken on the Mac, it’s been down hill ever since.
I few blogs I’ve run into over the last several weeks have implied that Quicken is moving toward being a total web app, and you’ll need to pay a monthly or yearly fee to use it – I can tell you I won’t be there for that, I’m already subscriptioned to death. I just recently dropped my Quicken BillPay, I’m officially tired of spending $10.00/month to pay bills when my bank offers it online for free. And now that there’s no direct linking of online banking directly with Quicken app.(unless you subscribe to BillPay), then what’s the point in using it anymore. I’m now looking for a good easy-to-use electronic ledger to replace it.
In my estimation there haven’t been any significant changes/upgrades to Quicken for Mac since about 2000 when it became OS X compatible, and I haven’t bought a single update since then. Intuit did send me a free 2006 installation last year, and I didn’t even ask, but for me it’s time to move on anyway. I’m weary of being locked into MS directly or indirectly.
I used to use QB to run a technical consulting business and was never really happy with it, then Intuit stopped supporting the Mac and that killed it for me. I vowed to never use it again. So maybe the morale of the story is, if you’re thinking of running any serious business from the Mac then you may want to keep looking.
Yep, it happened to my family business today. Folders and files disappeared.
They suck and so does their software.
Intuit’s online forum has thousands of posts from people who lost gigabytes of data from their desktop folder. It is just inconceivable that a company that has been doing Mac software since the Motorola 68k years makes a blunder such as this one. They not only allowed this code to escape, they actually pushed it onto their users. Those who were quick to accept the update found their entire desktop folder irreparably gone! And Intuit’s solution? Don’t touch or turn off your Mac until we give you a tool to recover those deleted files. If you touch it, or turn it off, it may overwrite those sectors with something else. In other words, use those forensic tools for data recovery, since your files are definitely totally gone!
I am still struggling to believe that something like this is at all possible!
I wouldn’t be surprised if a class-action suit were to come out of this.
Wait, is Intuit owned by Micros**t?? They do Quicken too right?
What about MYOB?
Yep. Just talked to my brother. There was no option for no installation. They went ahead with it and did a restart. The files on the desktop are gone.
Oh, and isn’t the president of intuit on the board of apple?
I’m trying to run my business 100% Micros**t free, does anyone have a guide to what they own so I can stay clear?
Ampar, I think what Hg Wells is saying is that if Hg Wells is registered with MDN, then it shouldn’t be open as a ‘walk-on’ name without the stars.
Cause the star-named Sneetches are the best on the beaches.
KingMel
I knew MS owned MS Money, but that is the first I’ve heard of them owning Intuit.
Mr. Peabody-
I reconcile with my bank every day using Quicken for Mac. If you have an older version, they dropped support for that (Windows and Mac).
Um, thanks. But actually I was just trying to make the noise to signal ratio a bit higher. It amuses the dog.
But I do agree about the registration bit. And I’m not sure what to make of the change from star to nipple.
Dear QuickBooks Pro for Mac users,
We apologize for any problems that may have occurred related to today’s QuickBooks Pro for Mac 2006 and 2007 product update activity. As you may know, we resolved the update issue this morning and understand some of you have been affected. We have launched the following site to share information and are committed to working with any customers affected on a one-on-one basis. As a reminder, if you think you may have been affected we request that you share your contact info with us so we can assist you right away.
http://support.quickbooks.intuit.com/support/Search.aspx?kbID=1009249&sg=SG_QuickBooksProforMac2007&mod=12-17-2007+9:34:42
Sincerely,
Ian Vacin
Offering Leader of Intuit’s Mac Financial Software
Wow. With actual Mac software like this Intuit stuff, who needs malware.
Since Intuit is the subject of the day, I thought I’d add my 2¢ regarding Quickbooks for the Mac.
I run a law firm that is all Mac all the time, except for certain parts of our accounting system. Quickbooks for the Mac and Quicken on the Mac work just fine for most people. But QB for the Mac has two severe deficits. One is that it cannot process credit cards. Running credit cards on QB for Windows is a breeze. Also, the payroll module in QB for Mac sucks compared to QB for Windows.
It absolutely kills me to have to use Quickbooks for Windows to run credit cards and payroll, but until Intuit creates an equivalent on the Mac I’m f__ked. At least I use QB for Windows on a Mac Book Pro running XP under Parallels.
Finally, a big middle finger to Intuit for releasing their not-thoroughly tested update this morning, but a thumbs up to Intuit for remedying the situation within 24 hours.
What a disgrace!!! I Reckon y’all should try MoneyWorks instead. It’s great, and very Mac-ish… http://cognito.co.nz/
84 Mac Guy Wrote:
“Finally, a big middle finger to Intuit for releasing their not-thoroughly tested update this morning, but a thumbs up to Intuit for remedying the situation within 24 hours.”
They have not come close to remedying the situation and they probably won’t ever. How will they recover all those lost files?
The update wiped all files from the desktop and turned the desktop directory into a document. Their remedy is to not use the computer until they come up with a solution. I’m not saying that it is impossible and with the right recovery software you can probably grab the files, but how many people are out there that have no idea what happened. People that don’t read mac blogs, like my family. Are they going to pay for people to unplug their machines to take to a tech. Recovery software is way above most peoples heads. So I will stick with the middle finger option.
Oh and I talked to my other brother a few hours ago. He got burned too. Luckily his desktop just had alias folders, but he was sitting around all day wondering WTF happened.
Intuit knows that Mac users are very simple people, non-technical, people who couldn’t cope with all of the features in the PC version. They know this because most Mac games are for kids.
The hardest part about using a Mac is that I get confused by the Icon pictures and what they mean. As long as windows minimize using the Genie affect I know where they go, but otherwise it’s really difficult following the action on screen. I get very confused. Like now, I keep writing characters to get rid of this short vertical line, but it keeps moving to the right on every keystroke….man this is confusing stuff.
Intuit! Please DON’T listen to these folks. Quickbooks for Mac needs LESS features. I’ll pay more for it, as long as you keep the Mac version at least 2 generations older than the PC one. I especially like to see the same bug in adjacent versions.
So this will likely be a dumb question but if you have leopard and you updated and lost contents of this folder… Can’t you restore that folder to before you updated?
I did a force quit on the finder and they all came right back.
A good reason to organize your files on some place other than your desktop.