“The Denmark Consumer Complaints Board has ruled once again against Apple in a case involving faulty iBook G4s. The Board says that the iBooks had an inherent design defect that caused them to reliably fail, and has decided that Apple must refund money to consumers who had purchased the machines, even if they are out of warranty,” Jacqui Cheng reports for Ars Technica.
“The CCB has given Apple a deadline of 14 days from now in order to issue the refunds, or… well, not much will happen. Frederik Navne Boesgaard of the CCB was quoted (in Danish) by Forbrug.dk—translated by MacNN—saying that Apple will then be placed on some sort of checklist, ‘where we expose companies that don’t accept the Board’s decisions,'” Cheng reports.
Full article here.
OK, so if you want your refund, you have to send the machine back. Hey, if it failed within a reasonable period, I say Apple should cover it. Of course then they should be made to buy a Dell with Vista home basic as a replacement.
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Sorry, could not help my self there.
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I give the Denmark Consumer Complaint Board 14 days to pay me a million dollars. If they don’t pay, I’ll put them on a checklist where I expose complaint boards who don’t respect my decisions.
Yeah…like the friggin Danes know anything about logic boards…lol! Can we get our money back if our tulip wilts after we buy it?
You will respect my authorita!
I don´t find anything to say…. *blank*
I know that this part ot the world makes it clear that customer is the costumer and if you try to fuck up the customer you will pay the price.
Still Apple does not attentionaly make things faulty. Apple always corrects and tries to make it right. Those part manufacturers that aren´t doing what they should will pay the cost. Apple does have a 3 year deal with every single manufacturer that they have. If one part of something fails. The company that produced the shit will pay the whole thing.
Denmark should black list something else instead. Like M$ that have not done anything to correct their decades of wrong doing.
Smørrebrød – Denmark’s contribution to world gastronomy, these open sandwiches consist of buttered rye bread topped with meat, fish or cheese. Choose from smoked eel and scrambled egg, marinated herring and pork with red cabbage. But remember when placing on your iBook to use a knife and fork; these whoppers can be difficult to get your mouth around.
I sort of like the oxymoron “reliably fail.”
MDN Word: figure, as in “Go figure.”
They ARE defective.
We have repaired thousands of them, some 3 times or more.
One client has 1200 of them, and we’ve done, on average, 350 logic boards per year over the past 3 years.
500 failed last year alone.
Yep
Denmark Consumer Complaints Board = The Knights who say “Ni”
CCB has given Apple a deadline of 14 days from now in order to issue the refunds = We shall say “Ni” to you… if you do not appease us.
A little Holy Grail humor for Thursday,
The Dude abides
Yeah they are shoddy, but not half as bad as ibook G3’s. I went through 2 in 6 months, same logic board problem.
M-m-m-m-m-m… danish.
“…the iBooks had an inherent design defect that caused them to reliably fail”
Well, at least they are reliable.
I believe the tulip is popular in Holland, not Denmark.
The Danes are known for their pastry with cheese on top.
😀
I had an inherent design defect once.
Okay, twice.
You think iBooks are bad, try the eMacs (USB 2.0)
So many of those logic boards go out
Yes it’s us the Dutch and the tulip thingy.
We don’t actually like them it’s just for the tourists …
And YEP – I went through 2 iBook G4 logic board failures myself. Both just out of warranty …
All hail the Danish!
Could u pls explain what the true issue is…
if you in fact corrected these faulty iBooks G4s.
And as you say… some where fixed three times.
In your OPINION what is the issue here.
A faulty switch to the battery?
Plus, after fixing some of these units – does your repair co. not warrant the work done?
I am only ASKING not insulting you…
Danish and Dutch are not the same thing. Dutch are from Netherland and Danish are from Denmark.
Holy Dude.
Yep – writes —
“We have repaired thousands of them, some 3 times or more.”
Ha! Then obviously ya never fixed them did ya!
An anecdote here:
I bought two iBook G4s in September 2005. Both have had problems. One just shuts down suddenly when running on the battery only (a fully charged battery). The other iBook kernel panics when using airport, and is difficult to reboot.
I’m just one guy with two troublesome iBooks, but this Danish case makes me wonder if there are more faulty iBooks than usual out there.
wait… Denmark’s a real country? I thought Shakespeare made that up for Hamlet.
What’s an iBook?
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Never did like the iBook screens, not glossy enough.
Comment from: ILOVEGLOSSY
“Never did like the iBook screens, not glossy enough.”
Just buff it out with ‘Brasso’. Also, if you have a glossy screen and prefer matt then buff it with paint rubbing compound (not polishing compound).
You can find Brasso at grocery stores with the silverware polishing stuff. Paint rubbing compound can be found at automotive parts stores.
There is no precedent anywhere in the world of an Engineering company paying for a bad design by refunding a consumers money. It can be done with store credits but while the machines operated they were apparently doing useful work. If they were out of warranty when they failed then vote with your Euros and either don’t buy from Apple again or buy a better Apple product. Does anyone here remember the powerbook 5300 fiasco? Pulleeeezze.
I’m always surprised by the number of hostile comments on this subject. Both the G3 and G4 iBooks have well documented problems with their logic boards.
As for “shoddy repairs”… Apple’s instructions to their repair facilities go something like this:
1. Reset PMU to see if that fixes the problem
2. If not, replace entire logic board.
The repair facility is actually just replacing one part, a part that clearly has a faulty design and/or manufacture.
The last generation of G4 iBooks (1.33 MHz) has a completely redesigned logic board. They only used this design for a few months. Why would they go through the trouble of a complete redesign (the outside looks the same, but the innards are substantially different) if there wasn’t a major problem?
As for my personal experience; two iBooks, five logic boards. Each board lasted about one year.
this is why to cover our laptops we buy apple care nothing lasts forever.
Sorry, make that 1.33 GHz
Actualy, a layer of plain old “Glad Wrap” makes the iBook screen nice and shiny. Protects it from fingerprints, too.
Make sure to put the gladwrappppp over the pesky vents by the hinge. NOT
Well let’s see, they refuse to reproduce, so the market over there isn’t worth sh4304t and won’t be in the near future. In fact in 14 days they probably won’t even be around!
You guys are consumers…
These are trying to help the consumers…
Apple did sell a product that was broken….
Thats bad for the consumers…
Now Apple should “say sorry”(pay back” to the consumer…
That sounds kinda fair ?
Why not be happy for this instead of showing of your inner MacIdiot?
Just to mention:
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Iam a mac fan…
I have had a iBook, Powerboog G4, and now ive replaced it with a MacBook…
I also own 2x iPod Shuffle (the old version ofc) and i own a iPod Classic…
IAM A MAC GUY, IAM A CONSUMER
(sorry for misspelled words
Some years ago, every single time I went to Denmark I ended up doggie fcuking a sweet young, innocent Danish thang at her place. They LOVED hot sex. Nice asses, slim, smart, sexy. Not lard ass whales that are clueless about the world like American pig women are.
In the repair business, you replace the entire module, component level repairs are a thing of the past.
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You find a defective logic board?
You pull it, Apple sends you the replacement board, then you put it back together.
Yep… the replacement board have the same defect.
And as to “not fixing it right the 1st time”?.
After the 3rd failure, we simply box it and send it back to Apple for all further repairs.
Care to guess what happens next?
Apple replaces the logic board (3 or more times) until either the warranty expires, or the customer complains and gets it replaced.
Repairing a computer isn’t rocket science, it’s simply swapping out parts, but if the part itself is problematic, well…
It’s ridiculous how many idiots start railing against Denmark just because they documented a well-known problem with the G4 notebooks.
So Apple is above criticism? Think again.
The LAST thing Apple needs is bad press. They’re a tiny contender, they need to be the BEST in order to grow.
my personal experience with ibooks has been a little more positive – i recommended a 1ghz for both my brother and my girlfriend, because they were both cheap at the time they were bought (my gf got hers for $300 a year ago!) – they’ve both worked great, and that’s even after i went inside to attempt an overclock. =) i personally owned two ibook g3’s (600 and 900) and an ibook g4 (1.33) and only one had a logic board issue – the 900, and it was still under the repair program at that time, so i got a perfect replacement.
still, i realize that my personal experience doesn’t reflect that of everyone else out there. if it’s a widely known problem, apple should be held accountable, just as they were with the g3 ibooks.
The Danes are just helping the early adopters of Apple products.
Just my $0.02
Is this a Danish phenomenon? or is it global??
My back was broken by a Danish back bacon once! She was well nice, so I didn’t complain!!!!
The last back bacon that broke the Camel’s Straw!!!! (So it couldn’t drink any Camel’s Milk)!!!!!
I totally agree with those who defend the Danish Gov. at least they have the balls to try to protect the consumer. In the U.S. it’s consumer beware (assume the position and take it) for the Gov. there is just the valet of abusive companies like Apple Micro$haft etc.etc.etc.etc. I own one of those extra-large white table coasters and would certainly at least appreciate Apple fessing up to their error and subsequent denial and compensate us for this rip-off in a substantial reduction towards a new Apple laptop or desktop computer.
Don’t flame me for my opinion. If you do well bite me moron.
Sly