Apple investigating QuickTime 7.2 issue

“After installing QuickTime 7.2, some users reported having issues with some Code Fragment Manager (CFM) applications including Word, Excel and Entourage, among others,” Jim Dalrymple reports for Macworld. “The issue appears to be limited and does not affect everyone.”

“‘Apple has received a few reports that the QuickTime 7.2 update may cause issues with some Power PC-based applications running on Intel-based Macs, and we are looking into it,’ an Apple spokesperson told Macworld,” Dalrymple reports.

More info in the full article here.

30 Comments

  1. No sheet! I’ve been having some strange problems with my broadband connection (via cable modem). Spent hours with the cable company to figure out it wasn’t the cable modem but the iMac, or more specifically OS X, which essentially made the connection dorment, requiring a modem restart etc. Off course it all started immediately after Quicktime 7.2 update. Now getting ready to do a clean install to get rid of this gremlin 🙁

  2. The QT7.2 issue may be real, for some people, but it ISN’T generic. Got it installed on several computers here with no difficulties noted at all. CFM stuff all works fine…. except for Office which never worked fine for reasons that only MS understands.

    – gws

  3. I think the most important thing Apple needs to do with Quicktime is to provide a download site at apple.com where you can go to download any or all the codecs that are available for QT. This of course includes all the 3rd party codecs. The free ones would be free and the ones that cost you would be there as a link to the original web site. In addition, beside each codec would be a list of the media types that the codec plays. Apple should put all this together in an easy to use installer.

    Reason I say this is because of all the people I know who use a Mac, the most common complaint I hear is “it won’t play such-n-such video”, when I know it can if they had the right codec. Furthermore, most people don’t know how to track down a codec and install it in the right place.

  4. Full time video editor here, and co-manager of 8 video workstations: No problems at all on any of our setups which include Dual G5’s, Quadcores and Octcores.

    Even so, I have been following ongoing issues with QT7 on these threads as well as other threads. Either we’ve been lucky, or these issues tend to be somewhat isolated. (We use QT Pro.)

    By the way, I absolutely agree with @Wingsy… Here here!

  5. I’m using QT 7.2 on a Dual 450 G4 using 2 gigs of ram. The only thing it will play is the audio track of a video i.e. movie trailers, Lynda.com tutorials etc. It does seem to play HD trailers though. Since QT 7.2 seems to work for some and isn’t an app wide problem, any idea what I can do?

  6. Shoot for video playback i use VLC much better then finding a bunch of third party codecs. Flip for mac for windows media if i ever play win media files at all. Everything else that isn’t played by what I got most likely isn’t worth watching anyway.

  7. I had issues with Rosetta apps (Microsoft Office, Quicken, ect.) after installing this upgrade. After reading through a thread on Apple’s support forums it was discovered to be an issue with the beta of Java 6. Since I had installed this beta, I followed instructions for removing it and re-installing; my Rosetta apps now work and I have no other issues with Quicktime.

  8. @Object-X “After reading through a thread on Apple’s support forums it was discovered to be an issue with the beta of Java 6”

    I also have Java 6 beta installed and need it because I do java development. Procedure that I used did not require me to uninstall Java 6 beta.

  9. Nukeman,

    I’ve been having issues with my cable modem broad-band connection for a few months now — erratic loss of internet access. It returns spontaneously, though, sometimes only after 20-30 minutes, other times after a few hours. During the disconnect periods, I’ve tried resetting the modem, etc., but without success.

    Tomorrow AM a Time-Warner technician is scheduled to come to my house to evaluate things further (I already changed out the cable modem last week, but this didn’t solve my problem).

    I’m running 10.4.10 on several Mac’s in my home. My main machine in a G5 Quad with 4.5GB of RAM. I’ve had no problems with QT7 up to now (and I’m not sure if my internet access problems are related to QT7). I do use QT Pro also.

    Any thoughts or ideas from anyone would be appreciated — thanks!

    (MW = idea!)

  10. I installed the latest Quicktime update on my Macbook and the next morning I got the folder with the flashing question mark. Hardware diagnostics said everything was fine, yet system profile did not recognize my hard drive. I made a genius bar appointment at the Lenox store iand the pretend genius said my 40 hard drive was toast and wanted $230 bucks to replace a 40 gig drive!!! Talk about insult to injury, not to mention the cost of data recovery. I was only a month and a half past my warranty.
    I am extremely disgruntled, and failure to get any supposed revolutionary customer service has cost Apple more money over the long term than they can imagine. Keeping me happy would have been so easy and so cheap. Apple may be 1 in customer service, but at the Lenox Apple Store, they have permanently put a lifetime bad taste in my mouth, not to mention all the PC guys here at work who WERE interested in buying a Mac! Today, Apple, you LOST! The grapevine is the most important thing you have, and today it is sour.

  11. nsapap – I can’t suggest anything that might help solve your problem, but I can tell you that my setup here sounds identical to yours – same software, same hardware, same ISP, and I’ve had no problems at all after the 7.2 update.

  12. Persimmon, did you purchase AppleCare? Were you courteous and patient? Or a CFH? (customer from hell)

    “… permanently put a lifetime bad taste in my mouth… ” besides being a redundant statement, it’s also rather petty.

    You grapevine contribution will be taken with a grain of salt.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.