AT&T: Apple iPhone activation problems largely solved

“AT&T Inc said on Monday delays in activating service for customers of Apple Inc. iPhone had been mostly resolved after the wireless company worked out the problems on a case-by-case basis,” Reuters reports.

“Activation delays stemmed from large customer volumes and problems with customers trying to transfer corporate cell phone accounts to personal iPhone service accounts, AT&T said on Sunday,” Reuters reports.

Reuters reports, “AT&T said that iPhone sales for the weekend were the strongest of any device in the company’s history. ‘We’ve sold more iPhones in the first weekend than we’ve sold in the first month of any other wireless device in AT&T’s history,’ Siegel said.”

“Other strong selling phones at AT&T have included the Razr phone from Motorola Inc, which helped boost sales at both companies for years. AT&T was the first provider to sell Razr when it went on the market in late 2004,” Reuters reports.

Full article here.

22 Comments

  1. Now if they can just fix the friggin’ outgoing mail server issues on sending mail, I’ll be good. Anybody got a work around?

    central = sending email is central to MY successful use of this iBrick!

  2. i want to switch to att after using iPhone yesterday….. but thier data speeds are so slow i couldnt wait for safari to load on the iPhone yesterday….. and i havnt heard good things about thier service either, alot of dropped calls poor service and slow edge speeds….. i would buy an iPhone, becuase apple can seriously revamp it with a firmware upgrade, and it works with my mac (although not in the way i wished it worked, meaning utilizing all of the things mac’s have instead of just letting it be exactly the same as on windows)… but the problem for me is ATT, any one has any advice on wether to wait or not??…

  3. MDN: Of course they’ve fixed the activation issues. They’ve sold out of iPhones already so the rush to activate is over.

    tmsruge: I use my own secure mail server for sending so I have no issues there.

    kennyyy921: Data speeds slow? Even on EDGE I have no complaints. As fast as cable? No. But godamn, it is so nice to be able to view a web page in the middle of nowhere.

  4. so far I’m enjoying the phone. Att was great about helping me activate the family pack and a I wasn’t on hold for more than two minutes. Edge is slower but it’s not a deal breaker. Btw, I’m already typing with two thumbs on my second day using the iPhone.

  5. @ kennyyy921

    Keep in mind the AT&T network crashed yesterday, so if you were in one of the affected areas, web and e-mail were indeed painfully slow or nonexistant.

    I experianced this myself in Ohio. First thing in the morning, great e-mail speed and Google Maps. Then at 2 in the afternoon, could not get mail and Google maps very slow or just partial loads.

    So test again just to be sure you see real network speed.

  6. To be fair to them if you have such a massive spike in people trying to activate all of a sudden it has got to be virtually impossible to try and ramp up the support. Once you start having difficulty the thing just snowballs. It doesn’t excuse it but it’s a bit more understandable.

  7. I had no problems, really. Took less than half an hour and I was up and running with my old Cingular number.

    @ tmsruge

    What’s going on with your mail? I have no problems at all connecting to my home IMAP server and .Mac.

  8. 3G networks don’t have nearly enough coverage in the US, plus 3G chips use too much power and they drain the battery. That’s why Apple went with EDGE in the iPhone. Like it or not, at least it works (when AT&T’s network isn’t crashing that is). That’s why having Wi-Fi available in addition to EDGE is a godsend.

  9. From everyone, thanks.

    I don’t have a problem getting email, I have a problem sending email. I have my own POP3 server but the problem is the ability to send email when I am roaming in other wifi spots. I have tried everything to set up the outgoing server but I keep getting the same freakin’ error. ” Unable to send mail’, or ‘server rejected sender address’, ‘connection to server failed’

    it’s getting annoying actually, and from what I see around the interwebs is that I am not the only one with this issue

  10. @ kennyyy921… A friend who lives in Atlanta is getting much better service on his iPhone than his previous Verizon phone. Maybe because Atlanta was home office for Bellsouth, and the cell network is built out better there. At least now he doesn’t have to find that one sweet spot in his house that has barely minimal coverage just to make a call.

    He actually bought his iPhone when he visited here in south Georgia, and call quality and EDGE access were surprisingly good even in rural areas. Again, Bellsouth had been really working on expanding their network down here too, before becoming AT&T. Of course YMMV, but problems aren’t network-wide (except for yesterday’s outage). I bet the problems you’re hearing about are more related to how densely AT&T has cell towers in a given area, and that’s a factor with every carrier.

  11. ‘We’ve sold more iPhones in the first weekend than we’ve sold in the first month of any other wireless device in AT&T’s history,’ Siegel said.” AT&T was the first provider to sell Razr when it went on the market in late 2004,”

    ———————————

    So how many RAZR’s did AT&T sell in it’s first month?

  12. what’s all this about unlocked phones in the EU, in the UK I wanted a new Nokia from Orange and discovered it would be permanently locked to Orange. Something to do with the latest Nokia’s being next to impossible to decode.

  13. “So how many RAZR’s did AT&T sell in it’s first month?”

    From a 2006 Fortune article: “The new phone was a hit, shipping first in Asia and then with Cingular Wireless in the U.S. Yet even at that stage it was positioned as a niche product. In the fourth quarter of 2004, out of the 29 million handsets Motorola shipped, RAZR accounted for an impressive though hardly astronomical 750,000.”

    Another article says it was rolled out in November, meaning those 750,000 were sold in between one and two months.

    That’s as close as I could get. The article goes on to say that Motorola sold more than 20 million RAZRs in 2005.

  14. >>plus 3G chips use too much power and they drain the battery

    I keep hearing this from people on this forum and don’t understand where it comes from (apart from Steve Job’s own RDF comment). I have a free 3G GSM phone that came with a Euro 10 a month plan. ie. the cheapest of the cheapest of 3G phones. But it has better battery life than the iPhone. This is just FUD.

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