“After years of watching Apple Computer Inc.’s success in digital music, rivals are ripping a page from the company’s playbook,” Nick Wingfield and Robert A. Guth report for The Wall Street Journal.
“RealNetworks Inc. on Monday announced a deal with SanDisk Corp. to sell a digital music device that’s specifically designed to work with RealNetworks’ online music service, Rhapsody. The move follows one made by Microsoft Corp., which will release a digital music player of its own design this holiday season that will be closely coupled with its own online music service. Korea’s Samsung Electronics Co. is working on a similar plan,” Wingfield and Guth report.
Wingfield and Guth report, “The deals are an effort by Apple competitors to improve technological coordination between online song sellers and digital-device makers. Many consumers have been frustrated by hardware and software glitches when they try to download songs sold by one company onto a gadget made by another.”
MacDailyNews Take: Many consumers? Define “many.” Sorry, couldn’t resist.
Wingfield and Guth continue, “In the five years since the Cupertino, Calif., company introduced the iPod, the device has turned into a market share and revenue juggernaut, nabbing more than 75% of U.S. retail sales of new digital music players in the second quarter. More than 60 million iPods have been sold since the product’s introduction. Overall, the device accounted for about a third, or $1.5 billion, of Apple’s total $4.37 billion in revenue in the quarter ended July 1.”
“The iTunes Store and iPods, by contrast, have long worked smoothly because they were both designed from the start by one company, Apple, to operate together… ‘There’s no mystery here that what they’ve done is worth copying and improving on,’ Eli Harari, chief executive of SanDisk, says of Apple’s approach to digital music,” Wingfield and Guth report. “At one point, Redmond, Wash., Microsoft even tried to reassure consumers that music services and hardware from different companies would work well together by stamping such products with the tag line ‘Plays for sure.'”
Wingfield and Guth report, “But incompatibilities between devices and music services persisted, thwarting basic functions that the iPod and iTunes excelled at. For instance, transferring music from Rhapsody to supposedly compatible players could be glacially slow and not work at all in some cases, RealNetworks executives say. Rob Glaser, CEO of RealNetworks, jokes that the Microsoft slogan should be ‘Doesn’t play for sure.’ Microsoft executives acknowledge that some of the music players haven’t worked well with some of the services.”
“Because Rhapsody is a ‘subscription’ music service in which consumers pay a flat monthly fee of $9.99 to $14.99 to effectively rent access to songs, users must attach their digital players to their PC once a month to verify that they’re still paying subscribers to the service. In the past, though, Rhapsody music on some digital players would simply become unplayable without any warning to the user,” Wingfield and Guth report.
Full article here.
If tight integration between music player, jukebox software and online services is the goal – as all seem to finally agree, however late to reality they may be – then Apple remains the only company that can do it all. Microsoft’s underwhelming Zune offers a iPod wannabe made by Toshiba, but Zune’s iTune Store wannabe is done by Microsoft. Ditto for Reals’ music outfit plus SanDisk’s whatcamacallit. Only Apple makes the whole widget.
BTW, that’s another reason why the Mac works so much better than Windows. Tight integration. Only Apple Computer makes the operating system, much of the best-in-class software (iLife, etc.) and the hardware. It’s also why iPod and iTunes just seem to work even better with Macs.