What’s wrong with .Mac?

“Apple Computer’s latest advertising campaign, pegged to the slogan ‘It just works,’ is irritating some .Mac users as they wonder when the service will become operational again,” Dawn Kawamoto reports for CNET News.

“Over the past four days, .Mac users have struggled to get its Web site publishing features, iWeb, and related file-share capabilities, iDisk, to work. Users have complained not only about the length of the outage, but also what they say is a tardy response from .Mac’s technical support team, according to postings on Apple’s discussion board,” Kawamoto reports.

“Apple, meanwhile, says it is investigating the issue. ‘We are aware of the outage and are looking into it,’ an Apple spokeswoman said. She noted that it is premature to discuss whether Apple plans to reimburse users a portion of their $99.95 annual fee for .Mac service, which also includes data synchronization tools and group e-mail,” Kawamoto reports.

Full article here.

MacDailyNews Take: According to Apple’s .Mac pages: “All .Mac services are online and operational.”

However, Apple’s online listing of .Mac System status for the last 30 days looks almost Microsoftian:

• 07/25/2006: For 8 hours iWeb publishing produced a network error message for some .Mac members.
• 07/25/2006: EMail was unavailable for 1.5 hour(s) for some .Mac Members.
• 07/24/06: Sync services were unavailable for 3 hours to all .Mac members.
• 07/20/2006: EMail was unavailable for 2 hour(s) for some .Mac Members.
• 07/18/2006: EMail was unavailable for 45 minute(s) to some .Mac Members.
• 07/18/2006: EMail was unavailable for 3 hour(s) to some .Mac Members.
• 07/17/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/16/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/14/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/13/2006: EMail was slow for 30 minute(s) to some .Mac Members.
• 07/13/2006: EMail was unavailable for 15 minute(s) to some .Mac Members.
• 07/10/2006: EMail was unavailable for 1 hour for some .Mac members.
• 07/06/2006: EMail was unavailable for 30 minutes for some .Mac Members.

What’s the deal, Apple?

Are any .Mac members having issues with .Mac? If so, please tell us about it below.

87 Comments

  1. I don’t think .mac should be free, but I do think it’s overpriced for what you get. Don’t get me wrong… I’m a .mac subscriber and a heavy user of most features, but I still think for what you get, it should be between a quarter and a third its current price. They’d get a lot more takers.

  2. Spam Spam Spam. I’m getting tons of spam at my .Mac email account. I never use my .Mac email for any online registrations. But somehow I’m being inundated with spam.

    I’ve emailed the .Mac feedback link a few days ago that if this is not solved I probably won’t renew my service.

  3. Right before Apple intros new features to .Mac this always seems to happen. They use our paid service like it’s their own private garden. Apple has never put more than a half hearted effort into .Mac.

    P.S.- Remember those promised .Mac only Dashboard Widgets? .Mac users are still waiting for them.

  4. Oh and before the morons open their mouth to say how can this affect .Mac, just do some research on how and what .Mac is run on first.

    What a way to force us to upgrade to 10.5 huh?

    Apple: “Oh we won’t be able to fix the exploit problem with 10.4.8 until a few months from now, but 10.5, with a upgrade charge of only $125 per seat, will fix it right away!”

    Shame Apple, Shame Shame Shame.

  5. I’ve never had a problem with .mac services and I’ve had it just over 3 years. However, I’m not a real heavy user so if it was down for a hour or two every week it’s possible I may never every notice.

  6. .mac should be cheaper.

    As the major web companies (Yahoo, Google) add more storage and more features, .mac is becoming relatively more and more expensive. While I love the features, they are not yet worth the price.

  7. Do some shopping online people. Via a simple Froogle search, I was able to get a 1 year .Mac subscription (in retail box) for only $59 with free shipping a couple of months back. Nobody has to pay $99.95 for a .Mac subscription.

  8. I’m having a problem syncing my address book to iDisk.
    I looked at the discussion boads, and other people are having the same issues. Acording to one post, Apple has admitted that there is a problem and they’re looking into it.

  9. i cancelled my account after 2 years

    slow , expensive and the shitty server wiped off all the stuff i’d spent ages uploading

    and you can get everything it offers for nothing nowadays

    dot mac sucks

  10. From SJR
    “Nobody has to pay $99.95 for a .Mac subscription.”
    Doubly so, if you’re an Apple Tech ” width=”19″ height=”19″ alt=”wink” style=”border:0;” />

  11. Soon to be in the Oxford English:

    Microsoftian
    Adjective
    1. Of or relating to Microsoft Inc, or its products.
    2. Of poor quality; displaying an inability to function or operate
    3. Resolved in an untimely manner

    Phrases
    Microsoftian informal : Apple’s online listing of .Mac System status for the last 30 days looks almost Microsoftian.

    Origin
    Modern English Microsoft [Computer Software Company of Washington, United States]

    Synonyms
    Vista-like, shoddy

  12. “.mac should be free”

    And so should MacPros….and….and….bacon

    Ummm, yeah, Gay Lane…er Ray Lane, really good comparison. .Mac should be free as a value-add for anyone who buys an Apple computer, at least for a year or so to get people hooked. The 60 day trial is almost not worth trying and given the price, they should roll it up with Apple Care or something to really make it a carrot for Apple buyers. Google and Yahoo are starting to up the ante with their free services that will soon catch up to .Mac with no charge. Go eat some bacon, loser.

  13. The sme people who complain about .mac’s $8.25 per month charge are the same ones who don’t mind paying 4-5$ for a stinking Starbucks everyday or $4-5 for a digusting-sized combo meal from MacDonalds.

    .mac is cheap

  14. I enjoy .Mac very much. I’d like to see a $99 yearly bundle for .Mac and Ilife, that would be a great package! If i could wish, i’d like to see multiple users serviced in the standard .mac account, so my family could have there own settings without paying 2 hundred bucks.

  15. I should’ve mentioned that either the .Mac price will drop, or LOTS of new features will be introduced with Leopard. With Yahoo and Google on .Mac’s tail, we will benefit. I’m actually pretty geeked.

    m

  16. If you don´t like .Mac don´t use it. No one is forcing you to use it.
    And if there is an outage – duh, wait.
    Apple knows what it is doing – there is a reason for everything Apple does. Just be patient or quit if you can´t handle a little bit of inconvenience. Sheesh – what whiners!

  17. .mac costs way too much money when you can get most of the services that they offer for free. I used to have it when it was called iTools in os X 10.1 but when they started charging way too much for it I was gone. I miss my @mac e-mail but $100 a year to have that domain was not worth it especially when it is cheaper to register your own domain name with an e-mail address than it is to get .mac. (on a side note.. don’t you just love run-on sentences?)

  18. Software that works doesn’t just stop working. .Mac worked for a very, very long time before these problems were encountered.

    It looks to me as though Apple is trying to load an upgraded version of .Mac, and not having the best of times with it.

    hmmm, I wonder what Apple has in store for us with the new .Mac.

  19. I find the .Mac service great, only once had a problem getting to webmail, but that’s about it.

    I don’t think they should (or will) give the service for free, but the cost is way too expensive for what you get in comparison to other providers. It would be so easy for Apple to increase the storage size above the measly 1Gb, especially since this is shared between mail and iDisk.

    I’d also like to see the speed of access increased, the uploads/downloads to and from the iDisk can be painfully slow at times.

    How about it Apple?

  20. First, the problems with .Mac:

    .Mac has some huge reliability issues. The questions is: Why?

    1. .Mac is a chash cow, which is why Apple has choosen to put as little into it as possible.

    2. .Mac has problems with renewals, rivaling that of OnStar… The funds .Mac does receive are largely funneled into Marketing efforts for Mac buyers to buy .Mac…

    As for where .Mac is heading:
    .Mac sits in a no-mans-land. It is a “me too” product with other online options that contain better features at lower prices.

    So is .Mac to continue in this fashion? Two thoughts here:

    1. .Mac stays it’s typical lame self with marketing majic around it…

    2. .Mac becomes absored by a new ground up solution.

    Looking at the horizion there are several service needs coming into play:

    1. eMail services for a phone/blackberry type of device. Where is this email hub handled? .Mac? Let us pray not…

    2. web hosting/portal services for phone/blackberry type device. Does this take place via T-Mobile, Cingular or some Apple/Carrier hybrid solution with .Mac services required for access (with a massive chunk going to a carrier)?…

    3. Digital Home: The digital hub will share data between computer and iPod, but what about content anywhere, anytime? Will not Apple have a $$ per month or annual .Mac-type of subscription fee to access content you have purchased or rented anywhere, anytime on other “eMac” (entertainment Mac) boxes? eg: I purchased Pirates I, and am at a friends and want to watch it. I can stream it from the iTunes/.Mac account through their eMac. Why have physical content?

    4. Video chat via iPhone/blackberry? Is this .Mac or some other solution with the carrier with a .Mac name on it?…

    My guess is Mrs. Miller (spearheading .Mac – and formerly at M$ btw), is in quite the political dog fight (or was) for the .Mac part of the pie.

    Personally, this should stay a low-end consumer solution tied tightly with iLife and leave it at that. For content and iPhone, a seperate service should be created.

  21. For me, .mac has been the most reliable email and ftp site I use. If you use them, there are a lot of features to it. Attention to the details makes my life easer. It’s not perfect, but it’s been indispensable for my work.
    If they want to keep the price where it is, they do need to make improvements more frequently including more space and bandwidth to stay on top of the competition, not just keep up with them.

    homepage.mac.com/daddysteve

  22. I am syncing 5 Macs with .Mac and have had numerous proplems with data corruption. Calendars duplicating and not syncing. Many problems with Palm and RAZR syncing, numbers mixing up with other contacts and or numbers/addresses being deleted at random. I am not happy with .Mac and need to get something else. But, Love my Mac(s)!

  23. given that most people have access to their own webspace (work, school, ISP) it is irritating that iSync requires .Mac to function.

    I always thought that a neat feature would be to allow the iPod to serve as the middleman when synching iCal or address book on two computers.

    Oh well … at $70 there is just no way that it is worth it. I might pay $30/year for the convenience but maybe not. Now, if they added iTunes library management to iSync’s capabilities then i might have to reconsider. Keeping two versions of iTunes in sync is a pain right now.

  24. My .Mac email is working normally, but I have never been happy with the performance of iDisk, nor with the fact that Apple provides virtually no support options for .Mac subscribers. AppleCare techs refer one to the .Mac feedback link on the Apple website. Very lame!

    I continue to subscribe to .Mac because I find some features useful, but never stop wishing for the service to work better than it does. Someday one of the other services (perhaps Google) will offer similar functionality with better performance; that’s when I’ll kiss .Mac goodbye. I don’t mind paying, but .Mac really needs to get its act together to hold onto subscribers going forward.

  25. It is easy to pay less than what Apple charges. Just make sure you do NOT have the automatic renewal turned on. For several years now I’ve bought my renewal off of eBay. The box arrives and I just enter the activation key online. It usualy ends up costing me about $55 with shipping.

  26. There is no problem with my .Mac. I joined dot Mac since iTool was introduced. I use .Mac every single day and use photocasting, iWeb, homepage, iSync with my Palm based handheld. AND I am extremely happy with it. I am sorry to hear that it had bad affect on ohter .Mac users. Hang in there and you would be happier.

    COOL??

  27. .mac is having growing pains. Also, some bastard is using it for spam- not sure how my addresses were compromised, especially since I use my alias. So that might be a hack or inside job.

    No program could do for me what .mac does as smoothly. Ever notice how photos are scaled back to preserve disc space? Nice. Plus I really like the fact that there is not a shred of advertising on my site.

  28. Given the services offered .Mac SHOULD be free or MUCH cheaper…. e-mail? disk space? website? I pay for those once already via my ISP, plus there are free ones I can get all over the place. The disk space limitations make the fact that I can upload my iPhoto library to a gallery pointless… I can use Shutterfly or some other FREE service. The only thing I can’t get elswhere is the sync service… which is unreliable and dead-dog slow no matter where I connect from. It often overwrites addresses, or adds duplicate cards or entries. True, it brings a lot of these services together in one place for folks who do not use this stuff regularly. However its only a matter oftime before someone lie me points out that the performance is bad. When these folks finally do become saavy and learn whats out there, it becomes an embarrasment for Apple. They got greedy in charging for this the way they have.

  29. This is my last year with .Mac. I am constantly having trouble with syncing contacts. Every time I synced iCal it would add my deleted calendars. Next time I opened iCal it would auto update the calendars that were turned off and hold up the program launching. I only do contacts and bookmarks now as anything else creates too many problems. Contacts have had the phone #’s and names switched around, no one has an explanation as to how this can happen. Luckily I have other manual backups and was able to reinstall.
    And Backup what is this it makes a new one every time until the disk is full and you have to manually remove old versions.

  30. I’ve had .mac for 3 years and absolutely love it. It’s saved my “bacon” more than once and makes working with my 5+ Macs seamless as if they were all connected at the brain. Very few problems, and well worth the price, which is way more here in Canada, try closer to $200/yr after taxes.

  31. .Mac, no more! Like many others, I’m not going to renew my .Mac when it expires in a few months. For $49/yr I get 5Gb of space, 99 real email addresses, and a REAL domain name (nulookgrapics.com) at GoDaddy.com.

    At GoDaddy.com, if you get a Domain name for $8.95/yr, you get tons of free things much like .Mac’s Homepage.

    Quick Blog
    Hosting with Web site builder
    Complete Email
    Getting Started Guide
    Secure Domain Locking
    Total DNS Control
    Status Alerts

    But, just add $40/yr and get 5Gb of space. You can add other Domain names for $8.95 and have them redirected to your main domain. You can also make free sub-domains like “apt.nulookgraphics.com”.

    Granted, iWeb prevents you from having a few functions like a page counter and flash-like photo album controls in non-.Mac accounts, but I can live without them. For transferring files, “Fetch” is just about as easy as .Mac.

    If Apple offered real hosting, Domain names, full control over email names and other similar services as GoDaddy at the same price, I would consider it again. But I don’t see that happening any time soon.

    Paying twice the price for a somewhat easier interface and much few real features and space really isn’t worth it. Apple really buggered this one up! And is faaaar behind the server/hosting industry…. it’s, well, almost Microsoft-like in their lack of innovation and exorbitant pricing.

  32. Could the “rolling blackouts” and the crazy heat have anything to do with the interruptions?

    The heat? Possibly. I’ll give them slack if they’re having server room HVAC problems in peak season. Better not happen next summer though (not to mention there ARE ways to do emergency cooling in-season).

    Blackouts? No freaking way. If Apple can’t buy backup generators and a little fuel to run them with, they’d better shut down .Mac.

    IMO Apple had better be seeing the Google and Yahoo trains coming. Apple, you can either join .Mac with one or the other, or you can watch .Mac get ran over.

  33. Apple’s online listing of .Mac System status for the last 30 days looks almost Microsoftian:

    Now that hurts.

    Steve Jobs, you should take a little trip down to the server center to see WTF the problem is. Sometimes it just takes a little motivation. ” width=”19″ height=”19″ alt=”smile” style=”border:0;” />

  34. Regarding spam with the .Mac account. A MacInTouch reader posted a rule for Mail that catches the jpg based spam. It seems to work very well. Don’t have enought time with it to see what gets a false positive but so far it’s batting 100%. I posted the hint in the .Mac forum here: http://discussions.apple.com/message.jspa?messageID=2825171#2825171

    You can read the MacInTouch page here: http://www.macintouch.com/readerreports/dotmac/index.html#jul31

  35. I use .Mac for my podcasting (TheWarOnDemocracy.com) and for the most part I like it. Its ease of use is to be commended. However, the fact that .Mac gives the user very little subscriber statistics (unlike Libsyn, which gives the podcaster many different usable and valuable statistics) is quite frustrating. Considering the .Mac, iWeb, iTunes combo, it seems that Apple could really allow the podcaster to see many different statistics…

  36. I’ve been having problems with my .Mac for months with no help at all from Apple – a first. I have been unable to sync my address book – which is crucial to our business, as could be understood. On the .Mac site there is no option to enable synching, as there used to be.

    I’ve been back-and-forth with Apple regarding this situation and they keep dropping the ball.

  37. l33t h@XXor – “IT WAS ME!!!

    Ok it really wasn’t me personally, but a NASA run Mac OS X website was hacked recently with the results (and the how to’s) published on Slashdot recently.”

    —> l33t h@XXor – Look, this issue has been discussed about five times in various threads over the past months. The problem lies in PHP *NOT* OS X

    Here is an article that explains all about it:

    http://blog.washingtonpost.com/securityfix/2006/03/when_macs_attack.html

    Quote from said article:
    ———————
    A large number of Web sites running vulnerable PHP applications on OS X systems are regularly defaced by hacker groups who replace the sites’ home pages with hacker screeds or even some political statements.

    In some situations — depending on how the Web site operator has set up his system — flaws in those third-party applications can be leveraged to install malicious code on the victim’s system that could allow bad guys to access files or run programs. Take the “Lupper” worm, which spreads to Web servers through known PHP flaws and opens a “back door” on the affected system that hackers can use to install malware later.”

  38. ^^^ Addendum:

    “PHP (PHP: Hypertext Preprocessor) is an open-source, reflective programming language. Originally designed as a high level scripting language for producing dynamic Web pages, PHP is used mainly in server-side application software.”

    http://en.wikipedia.org/wiki/PHP

    PHP has known flaws that were exploited in the instance you provided.

  39. BuckLo,

    All email address, if active long enough, get spammed. That’s why .Mac provides you with up to 5 aliases. Never give out your original .Mac email address, only give out your aliases.

    Problem solved.

    I don’t know, it seems like lots of the issues people are having with .Mac or easily preventable user-errors.

    1) IDisk too slow? Keep a copy of your iDisk on your machine and sync in manually at the end of the day.
    2) Getting lots of spam after using the same address for awhile? Change it. Never give out your original .Mac address. Use aliases.
    3) Having problems syncing? Set your computers to sync automatically (but NOT the iDisk, webdav is too slow for that).
    4) Think .Mac is too expensive? Don’t purchase .Mac through Apple, go through Froogle or Amazon or Pricegrabber. Save at least $20.
    5) Don’t want to pay that much for a simple .Mac email address? Then don’t. Get one for free by signing up for free a trial, just don’t renew it.

    m

  40. l33t h@XXor –

    One other thing – The article also mentions them gaining entry through a leak in the SQL Injection. Note Sites:

    avdc.gsfc.nasa.gov/phpgdv2

    …1.it/modules/Bacheche_2005_06/sql_db.php

    Note: my emphasis added to site names/extensions

    PHP flaws…(just wanted to double check the data from my posts above for total accuracy).

  41. I am still a mac user. I started with .mac when i converted to mac 2 years ago. But since May this year.

    I GAVE UP TOTALLY on .mac as it’s pretty EXPENSIVE to even buy an account and doesn’t really worth the money for just a simple favourite .mac email account and its iweb.

    No more .Mac for us Asian mac users.

  42. It’s Apple’s fault

    Why?

    For not adding multiple compartmentalization to thier operating system.

    Do you think just one password will get you access to anything in the Pentagon?

    Mac OS X is secure right out of the box alright, but that’s about it.

  43. dotMac is very cool. I use it all the time and have had no problems with it. I think some of you people need to run software update more often. Sure, it could be better. How about some of you geniuses out there develop something better. No, that’s what I thought. If it didn’t work Steve would have killed it a long time ago and I don’t believe you people are dumb enough to pay for something that doesn’t work. If you don’t like it, shut up and don’t renew.

    I have used dotMac for users in large organizations who can’t get their IT staff to figure out how to share a file or sync a calendar app.

    I would like to see, however, the dotMac functions built-in to OS X Server. Sure, you can build it but it’s a pain in the ass. If it’s part of the server it could handle a lot of Enterprise projects and be dumb ass simple to set-up. Come on Apple, you can do it.

  44. .Mac’s sins could all be forgiven if were only faster – A LOT faster… Since we’re paying a premium price, speed should be premium, also. That being said, .Mac is a great service. I particularly like how 3rd party developers can weave .Mac compatibility into their programs (DVDPedia comes to mind, among others).

    Come on, Apple – speed, speed, speed!

  45. Problem 1: Frequent errors on my .Mac webmail telling me to go back to the “.Mac Homepage and try again” or telling me that a message couldn’t be sent to good addresses. This is regardless of what browser I’m on (Firefox, Safari, IE) and regardless of what OS I’m on (Windows or Mac OS X) and regardless of location (from home, from work, even when on holiday in Egypt!). However, the .Mac support team ignore this info and simply tell me that I must be having a problem with my browser.

    Problem 2: Spam City. I don’t give out my email address but I get constantly spammed. I get around 50 or more spam mails a day. And what’s worse, IT’S THE SAME DAMN ONES ALMOST EVERY DAY! I continually send these to spam@mac.com with the full headers as they request but they’re clearly ignoring me and wasting my time because they’re never blocked.

    Apple, please put some effort into .Mac.

  46. $99 a year = 27 cents a day! Less than a soda.
    Or $1.90 a WEEK, (or $8.25 a month).
    So drop one Latte or beer a week, and it’s paid for.

    I have had very few problems with .Mac and I’ve used it 5 years now. The one infrequent problem I have is with iSync. I only do 2, the Calendar and the Address Book. Sometimes when I try to do both, it won’t sync. If I then try one at a time. It works. iSync alone is worth $99.

    E-mail has worked fine. I wish I had time to try the other .Mac features. I’ve used iDisk for quick and dirty small select backups, and on an unexpected dying Hard Drive and it’s saved my butt a few times.

  47. I have all the features I want from .mac on my linuxserver and a whole lot more!
    1Tb online storage. Web, mail and game servers. 100Mbit *unshared* bandwidth.
    This little package sets me back about us$60 per year ( the bandwidth, the rest was free ” width=”19″ height=”19″ alt=”smile” style=”border:0;” /> )
    If you have the bandwidth then a .mac is not worth it.

  48. “1) IDisk too slow? Keep a copy of your iDisk on your machine and sync in manually at the end of the day.”

    Hah – iDisk is way too slow using the Finder. I use Panic’s Transmit to move stuff to my iDisk and it absolutely rockets. Now how is it possible that a 3rd party can make iDisk as fast as a network drive ( almost) but Apple can’t?

  49. I got a .mac account for my business, but will drop it at the end of the term. Why? Because I can’t use a real domain name. I’m using Planet Argon for my web hosting. $135 a year. Unlimited email accounts. Database support with MySQL and PostgreSQL. Ruby on Rails or Django web framework, or PHP for those who still use it. But I’m a web application developer and a Mac consultant. .Mac doesn’t make much sense for someone like me.

  50. .Mac [I]should[/I] be free. Or at the very least a lot cheaper. It’s nothing so great that it’s worth that much money. And they’d get at least twice as many customers if it cost half as much, I’m sure.

  51. .mac should be cheaper… and gas should be cheaper too… and CD’s, they should be cheaper… and a ticket to the movies… those should be cheaper, and…

    coffee
    airplane tickets
    computers
    ipods
    ice cream
    toilet paper
    paint
    auto service
    dry cleaning
    candy
    beer
    lawnmowers
    DVDs
    televisions
    cable
    broadband
    books
    magazines
    cars

    These should all be cheaper, why aren’t they cheaper… I want cheaper!

  52. Don’t know if you’ll get back to this thread as I’m a little late……….

    l33t h@XXor: “It’s Apple’s fault. Why? For not adding multiple compartmentalization to thier operating system.”

    I agree with you on that point, but since I am not a complete expert in OS X Server, that’s as much as I can say. Yes, it *should* be isolated from the rest of the network (either by OS or hardware barriers as you suggest), but again that is not my expertise. Glad you posted though, as I like to read those types of articles – very interesting.

  53. I got a .mac account for my business, but will drop it at the end of the term. Why? Because I can’t use a real domain name. I’m using Planet Argon for my web hosting. $135 a year. Unlimited email accounts. Database support with MySQL and PostgreSQL. Ruby on Rails or Django web framework, or PHP for those who still use it. But I’m a web application developer and a Mac consultant. .Mac doesn’t make much sense for someone like me.

    .Mac was created for the consumer, not for business uses. In fact, it is against the .Mac Terms and Conditions Agreement to run a business with your dot Mac account:
    “.Mac has been designed for personal use and is not intended to be used to host e-commerce businesses for marketing, promotions and sales (including, without limitation, software distribution) over the Internet.”
    http://www.mac.com/1/membership_terms.html

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