“But what is it like behind the scenes?” McGauly reports. “Ever wonder how much store employees really know about unannounced Apple products? Or what the trick is to get your phone replaced for free? I got a handful of former employees and ex-Genii to confess some of the best-kept secrets of the Apple Store… Lucas, a five-year veteran who worked his way up the Apple totem pole to Lead Genius; David, a part-time Sales Specialist with four and half years under his belt; and Tony, who finished out his five year stint as a Family Room Specialist. To protect them from the wrath of Tim Cook and Co., we’ve changed their names.”
Lucas: There were a few instances where you could get away with something because of how you presented it. For example, the iPhone 6 had an issue where the camera had a film that would slowly slide over the lens. When I say slowly, I mean very slowly, but eventually it would start to make a weird distortion on your pics. Say you had a cracked phone. If you take the phone in and say ‘I dropped my phone and it is cracked,’ now you need to pay the replacement fee. If you bring a cracked phone in but say ‘I read up and know this film is a defect of the phone and I’m starting to see it slip over.’ Well, now we aren’t replacing the phone for the cracked screen, are we? We are replacing it because of a known issue. So I guess it is always worth looking up issues like this ahead of time to see if you can jump through a loop hole.
Much more in the full article here.
MacDailyNews Take: If you’re having an problem with any Apple (or any other) product, always do some research (at least know the basics) online before traipsing into your local Apple Store (or any store) looking for help. Seems rather obvious and self-explanatory, but you haven’t been asked the same question a hundred times that’s answered in the first Google result. Go in prepared and you might benefit from it!
[Attribution: 9to5Mac. Thanks to MacDailyNews Readers “Fred Mertz” and “Judge Bork” for the heads up.]