“Apple has updated its service policy for a limited number of iPhone X units that may be experiencing issues with Face ID,” Joe Rossignol reports for MacRumors.
“Apple Stores and Apple Authorized Service Providers are now authorized to perform a whole unit replacement for iPhone X units with Face ID issues, instead of a display repair, according to an internal document obtained by MacRumors,” Rossignol reports. “There appears to be some kind of link between failure of the iPhone X’s rear camera and front TrueDepth system, although it’s not entirely clear. ”
“Apple Stores and Apple Authorized Service Providers have been advised to first run diagnostics on the iPhone X’s rear camera and potentially repair that system if necessary to see if that resolves the problem,” Rossignol reports. “If the issues persist, then a whole unit replacement is now permitted, the document states.”
Read more in the full article here.
MacDailyNews Take: Good to know, but the only issue we’ve had with Face ID is marveling at how well it works in so many different situations, lighting, and hats, sunglasses, etc.