“Apple was quick to rectify the ‘random shut down’ issue affecting some iPhones by offering in-store battery replacements for affected customers,” Luke Dormehl reports for Cult of Mac. “Unfortunately, it seems that already-busy Apple store employees aren’t too happy about it.”
“According to a longtime Genius Bar guru, given that each replacement takes between 20-45 minutes, and staff are seeing 15-30 replacements per day, it’s quickly adding up to ‘more than we replace,'” Dormehl reports. “It would be one thing if this was only affecting employees, but customers are also bearing the brunt of it due to lengthy delays and other challenges.”
Dormehl reports, “‘There is no real plan on how to actually get these done,’ the Apple store employee told Business Insider. ‘Most stores are short-staffed, and they book us too much for appointments, so Geniuses are taking two to three appointments at a time. But we have these [battery replacements] come in nonstop.'”
Read more in the full article here.
MacDailyNews Take: Apple Stores, especially this time of year, are generally clusterfscks that are best avoided at all costs. And that’s from us; we usually get excited to go to the Apple Store – any Apple Store.
Now, we’re not retail experts, but imparting that impression to your customers doesn’t seem like the soundest retail strategy to us.
Apple offers free battery replacement for ‘very small number’ of iPhone 6s units with unexpected shutdown issue – November 21, 2016