“A significant number of Apple Inc customers are reporting their mobile devices have crashed after attempting to upload the new iOS 9 operating system, the latest in a line of launch glitches for the tech giant,” Heather Somerville and Jane Wardell report for Reuters. “Twitter and other social media were awash with disgruntled customers reporting two distinct faults, with one appearing to be linked specifically to older models of Apple iPhones and iPads.”
“Despite any troubles, significant numbers of iOS users had upgraded; more than 16 percent, according to Mixpanel, a San Francisco, California-based analytics company, as of 4 p.m. PDT (2300 GMT) Thursday,” Somerville and Wardell report. “Charlie Brown, a technology expert at Sydney-based Cybershack, said any number of dissatisfied customers was significant in the social media era, particularly following the troubled rollout of iOS 8. Apple released several further updates to iOS8, but some of the bugs were never fully fixed. ‘The risk to Apple in terms of having dissatisfied customers is that as their customer base grows, so will the number of those dissatisfied customers,’ said Brown.”
MacDailyNews Take: Really, what did Linus say? Seriously, Chuck’s right: Any small number of affected customers — or rivals posing as affected customers (wink, wink) — can scream whatever they like on Twitter or on Apple’s support pages and generate fodder for Reuters hit-pieces.
“One group of users reported that iOS 9 upgrade would fail after several minutes, requiring them to start the process over. Many posted screen shots of the error message they received: ‘Software Update Failed,'” Somerville and Wardell report. “That problem was likely caused by servers that were overloaded when too many people tried to download the upgrade simultaneously, tech analysts said.”
MacDailyNews Take: That’s a traffic issue, not an iOS 9 issue.
Read more in the full article here.
MacDailyNews Take: Anecdotal evidence with no hard numbers of those affected, or proof that anyone was actually affected, along with calling downloading issues due to huge traffuc reeks of a hit-piece to us.
We’ll keep an eye on it, but trolling Apple support pages and Twitter to gin up an article makes us suspicious. It’s a cheap, easy way to generate negative articles.
So, the nucleus of this “iOS 9 crashing news” is a Reuters piece that mis-terms downloading failures due to massive network demand as “crashing.” If you see this “news” elsewhere, check to see if it’s based on this Reuters article. For example:
Next, there’ll be an article from some hack mentioning how many articles are reporting this “issue.” One source, Reuters, and many reprints/rewrites.
If some sound, factual evidence is presented, or Apple affirms, then there is an issue. If not, what was the impetus for this article, Reuters?