“I was among the first people to try out Apple Pay the moment it came available on Monday. It was convenient, fast, and it seemingly worked without incident … until I logged in and checked my debit card bill,” Samuel Burke reports for CNN under the misleading and thoroughly inaccurate headline, “Apple Pay is double charging some customers.”
MacDailyNews Take: CNN, sigh.
Burke reports, “As it turns out, I’ve been charged twice for every single purchase I’ve made with Apple Pay at various stores.”
MacDailyNews Take: Yes, Sam, by your bank, not Apple.
Burke reports, “Many of the other people on Twitter experiencing this same exact problem also mentioned they were using Apple Pay via their Bank of America (BAC) debit card. So I called up Bank of America and they assured me it was a problem on Apple Pay’s end. That seemed feasible, because all of the purchases I made without Apple Pay were only charged one time.”
MacDailyNews Take: Poor Sam, not too bright, believing the also not-too-bright fool on Bank of America’s debit card “help” desk.
Burke reports, “Bank of America transferred me to Apple Pay customer support. The only problem: Apple’s representative reminded me that for security’s sake — as promised — Apple keeps no records of names or amounts for any of the transactions. That meant there’s nothing Apple could do, the representative told me.”
MacDailyNews Take: Obviously.
Burke reports, “So Apple told me to call Bank of America. It was every consumer’s worst nightmare: customer service for two companies telling you to call the other.”
MacDailyNews Take: No, Sam, your worst nightmare would be taking an IQ test.
Burke reports, “A source with knowledge of the situation said that a fix on the banking side of Apple Pay transactions is expected Wednesday.”
MacDailyNews Take: “A fix on the banking side.” As in Bank of America’s problem, not Apple’s. So, why the lying headline, “Apple Pay is double charging some customers,” hit-whore?
Full anti-Apple hit piece – don’t bother, there’s nothing of value there – here.
MacDailyNews Take: It’s no wonder that CNN is rapidly circling the bowl.
If you don’t understand how Apple Pay works, don’t use it, much less try to report on it.
[Thanks to MacDailyNews Reader “Mr. P-body” for the heads up.]