“The Internet is filled with tales of frustration from those who have traded in their iPhone for an Android phone only to find their text messages trapped within Apple’s cloud. The issue arises when an iPhone customer trades in his or her phone for, say, an Android device, but keeps the same phone number that Apple’s messaging system recognizes as an iPhone,” Ina Fried reports for Re/code. “A recent server glitch made the problem worse, rendering moot one of Apple’s key methods for trying to remedy the issue.”
“The iMessage problem is now the subject of legal action by a California woman seeking class-action status for a suit against Apple,” Fried reports. “Apple declined to comment on the litigation. It is, though, well aware of the challenges customers have faced when seeking to exit the iMessage universe.”
“While it isn’t going into details on when or how the upcoming iOS release will improve things, Apple is certainly hoping to have a solution once that is in place. Until then, users can avoid problems if they turn off iMessage on their iPhone and uncheck the phone number from any other Apple devices on which they are using iMessage before switching to a new non-Apple device,” Fried reports. “‘We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,’ Apple told Re/code in a statement. ‘For users still experiencing an issue, please contact AppleCare.'”
Read more in the full article here.
MacDailyNews Take: iPhone users who downgrade to Android have far larger problems than a few lost text messages.
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