“I am deaf and must have closed captions or subtitles included in videos in order to enjoy them,” Ian MacGregor blogs.
“A few months ago I attempted to purchase one of my favorite movies, entitled Robots, from iTunes. However, after finding the movie on iTunes, I noticed it wasn’t closed captioned,” MacGregor explains. “So, I contacted Apple via the Apple Feedback website and asked them if they would add closed captions to this movie so I could purchase it. Closed captions are usually added in iTunes at the same time the movie is added, you can verify this by checking out the most recent movies.”
“This morning I happened to search for this movie again,” MacGregor reports. “Guess what.. it’s now closed captioned! I have sent Apple a ‘thank you’ note, via their feedback website, and will be purchasing this movie as soon as possible. Apple really listens!”
Read more in the full article here.