“Apple has started training its AppleCare technical support staff on the changes and feature-set of iOS 7, according to multiple AppleCare employees,” Mark Gurman reports for 9to5Mac. “These people say that training began today, and AppleCare employees are required to complete the iOS 7 training by the second week of September.”
Gurman reports, “With iOS 7 being a major redesign and feature update, Apple is expecting that its support staff will be inundated with calls… AppleCare employees will also be trained on the new iTunes Radio streaming music service, and employees have been told concrete information regarding skips and in-app advertising. According to the AppleCare training, there are more than ‘200 genre based stations’ to choose from. Additionally, as users have already discovered, iTunes Radio allows users to skip 6 songs each hour per station. Additionally, it seems that iTunes Match subscribers, in addition to receiving an ad-free experience, will be granted unlimited skipping abilities.”
Read more in the full article here.
[Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]