“Woman buys an iPhone 4. Fifteen months later the power button stops working. She calls AT&T,” Philip Elmer-DeWitt reports for Fortune. “They send her to Apple. She works her way up and down the customer service chain and gets tough love at every turn: Her warranty expired three months ago. She has two choices. Pay for repair ($149.99 plus shipping) or buy new phone.”
P.E.D. reports, “Adopting the consensus view that the iPhone 4’s power button problem is a known manufacturing defect, and buying into the tin-foil-hat theory that it’s carefully planned obsolescence — a part designed to go bad right after the 1-year warranty expires — she files a class action suit under RICO (the federal Racketeer Influenced and Corrupt Organizations Act) for $5 million plus.”
Read more in the full article here.
[Thanks to MacDailyNews Reader “Fred Mertz” for the heads up.]